Technical support specialist Work, Jobs in Durham (with Salaries)

Technical Support Specialist (Hybrid)
CameraMatics —Darlington
- Hybrid work
- Computer Science
- Organisational skills
- Communication skills
IT Support Specialist
Authentix, Inc. —Consett
- Full-time
- Microsoft Powerpoint
- Microsoft Outlook
- Windows
Quick apply
Solution Delivery Specialist
Pneuma Group —Middlesbrough
- Driving
- Communication skills
- Employee assistance programme
- Employee discount
Laboratory Technical Specialist
Newcastle University —Newcastle upon Tyne
- £32,080 - £34,610 a year
- Full-time
- Doctoral degree
- Laboratory experience
- University
Crime in Prison Coordinator
Ministry of Justice —Durham
- £30,001 - £40,000 a year
- Part-time
- Hybrid work
- English
- Administrative experience
- Presentation skills
- Annual leave
Applied AI Engineer – Prompting & Evaluation
KERRIDGE COMMERCIAL SYSTEMS CORP —Lamesley
- Full-time
- ERP systems
- Master's degree
- APIs
Quick apply
PAT Tester
Mears Group —Darlington
- Up to £32,510.38 a year
- Monday to Friday
- Annual leave
- Employee discount
14d
Legionella Risk Assessor
SMS Environmental —Newcastle upon Tyne
- Up to £34,000 a year
- Overtime
- Bachelor's degree
- Travel
- Communication skills
- Employee discount
- Referral programme
Quick apply
Specialist Production Instructor Textiles
Ministry of Justice —Durham
- £30,001 - £40,000 a year
- Part-time
- Hybrid work
- Basic maths
- English
- Supervising experience
- Annual leave
4d
IT Support Technician
Filtronic —Sedgefield
- Full-time
- Hybrid work
- Computer networking
- Organisational skills
- Communication skills
Quick apply
11d
HOC - Land Based - Plants, Environment & Adults (2025/LD100)
EAST DURHAM COLLEGE —Sherburn ED
- £44,000 - £46,000 a year
- Full-time
- Data analysis skills
- Presentation skills
- Mentoring
- Free parking
- Annual leave
PSRA Specialist
AkzoNobel —Gateshead
- Microsoft Excel
- Data analysis skills
- English
ICT Engineer Digital Squad
Durham County Council —Durham
- £35,412 - £39,152 a year
- Temporary
- Hybrid work
- Customer service
- Maintenance
- Continuous improvement
- Annual leave
4d
Technical Trainer
Simply Learning —Jarrow
- £30,000 - £35,000 a year
- Full-time
- Organisational skills
- Classroom experience
- IT
- Free parking
Quick apply
23h
Technical Support Manager (Hybrid)
CameraMatics —Darlington
- Hybrid work
- Computer networking
- Organisational skills
- Leadership
Cyber Security Analyst (Vulnerability Management)
Durham University —Durham
- £27,319 - £30,378 a year
- Full-time
- Hybrid work
- English
- Windows
- University
- Annual leave
- Employee assistance programme
6d
Fixed Term Progression Coach (2025/LM106)
EAST DURHAM COLLEGE —Peterlee
- £28,000 - £29,500 a year
- Full-time
- English
- Education
- Presentation skills
- Free parking
- Annual leave
11d
Business Development Manager
Augean —Middlesbrough
- £45,000 - £50,000 a year
- Full-time
- Hybrid work
- Sales
- Business development
- Travel
- Free parking
- Health & wellbeing programme
Quick apply
Regional QHSE Coordinator
Igne Group Ltd —Chester-le-Street
- Up to £40,000 a year
- Communication skills
- Negotiation
- Annual leave
- Employee discount
Mobile Wheel Alignment Technician - Commercial Vehicles
Steertrak —Durham
- £25,000 - £45,000 a year
- Full-time
- Customer service
- No experience needed
- Hand tools
Quick apply
3d

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Technical Support Specialist (Hybrid)

CameraMatics -
Darlington

Apply Now

Job details

Qualifications

Computer Science
Technical support
Organisational skills
Communication skills
Information Technology

Full job description

Who we are

We’re on a mission to transform how fleets operate, using cutting-edge camera technology, AI, machine learning and telematics to make roads safer and businesses smarter.

As an award-winning SaaS company in a high-growth phase, we’re scaling fast and expanding into new markets worldwide. Our technology gives fleet operators real-time visibility, reduces risk, improves efficiency, and helps set new safety standards across the industry.

Join a global, ambitious team and be part of what's next!

The Role

As a Technical Support Specialist at CameraMatics, you will be the first point of contact for our customers, guiding them through technical challenges and ensuring their satisfaction. You will play a crucial role in troubleshooting issues, providing timely solutions, and contributing to the overall success of our customers' experience with our products.

What you'll do

Deliver exceptional first-line technical support to customers through phone, email, and other communication channels, ensuring a professional, responsive, and customer-focused experience.
Investigate, diagnose, and resolve technical issues relating to Cameramatics products and services, applying a structured and methodical approach to troubleshooting.
Accurately document customer interactions, technical issues, troubleshooting steps, and resolutions within the ticketing system to maintain high-quality support records and knowledge sharing.
Work closely with cross-functional teams, including Engineering, Product, and Customer Success, to resolve complex technical challenges and ensure timely issue resolution.
Manage issue escalation processes effectively, ensuring unresolved cases are routed to the appropriate teams while maintaining clear communication and ownership through to resolution.
Identify recurring issues, trends, and opportunities for improvement, providing actionable feedback to support product enhancements, operational efficiencies, and an improved customer experience.
Contribute to the development and maintenance of technical documentation, knowledge base articles, troubleshooting guides, and customer training materials to promote self-service and knowledge sharing.
Support a global customer base by participating in a shift-based support rota, demonstrating flexibility and adaptability to work alternative hours as required to meet business and customer needs.
Take ownership of customer issues from initial contact through to resolution, ensuring customers are kept informed and receive timely updates throughout the support journey.
Continuously develop technical knowledge and product expertise, staying up to date with new features, technologies, and industry developments to provide best-in-class customer support.

What we’re looking for

2+ years of experience in a technical support or customer-facing technical role, ideally within a software or technology environment.
A strong interest in technology and problem-solving, with a solid understanding of computer systems, networking, and troubleshooting. A degree in Computer Science, Information Technology, or a related field is welcome but not essential.
Experience using diagnostic tools, remote support technologies, and structured troubleshooting approaches to investigate and resolve issues effectively.
Strong written and verbal communication skills, with the ability to explain technical concepts clearly and confidently to both technical and non-technical audiences.
A customer-focused mindset, with a genuine passion for delivering a positive customer experience and helping users find the right solutions.
The ability to work independently while also collaborating effectively with colleagues in a fast-paced and evolving environment.
Strong organisational skills, attention to detail, and the ability to manage multiple priorities while maintaining a high standard of work.

Why Join CameraMatics?

High-growth global SaaS company
Collaborative team culture, fast moving & focused on quality
Opportunity to grow with a scaling business
Hybrid working: 4 days in office, 1 day working remote

Apply Now

Refine Your Search

technical support specialist jobs in durham

Technical Support Specialist (Hybrid)

IT Support Specialist

Solution Delivery Specialist

Laboratory Technical Specialist

Crime in Prison Coordinator

Applied AI Engineer – Prompting & Evaluation

PAT Tester

Legionella Risk Assessor

Specialist Production Instructor Textiles

IT Support Technician

HOC - Land Based - Plants, Environment & Adults (2025/LD100)

PSRA Specialist

ICT Engineer Digital Squad

Technical Trainer

Technical Support Manager (Hybrid)

Cyber Security Analyst (Vulnerability Management)

Fixed Term Progression Coach (2025/LM106)

Business Development Manager

Regional QHSE Coordinator

Mobile Wheel Alignment Technician - Commercial Vehicles

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