Shop manager Work, Jobs in E4 6bb (with Salaries)

Zara Covent Garden Customer Experience Manager
INDITEX —London
- Weekend availability
- Sales
- Contracts
- Leadership
Quick apply
Team and Customer Experience Manager
House of CB —London
- £15.75 - £20.19 an hour
- Part-time
- Customer service
- Bachelor's degree
- In-person
- Employee discount
Quick apply
Stock Manager
NEXT —Loughton
- From £6,955 a year
- Part-time
- Customer service
- Leadership
- Employee discount
4d
Assistant Shop Manager
Mind —Shepherd's Bush
- £14.90 - £14.95 an hour
- Part-time
- Annual leave
- Employee assistance programme
6d
ZARA MENSWEAR VISUAL COMMERCIAL MANAGER
INDITEX —Brent Cross Station
- Full-time
- Customer service
- Merchandising
- Analysis skills
- Employee discount
- Referral programme
Quick apply
BMW Retail Manager
Sytner BMW Harold Wood —Harold Wood
- Weekend availability
- Communication skills
- Employee discount
Retail Customer Experience Manager
CuddleThreadz Retail Ltd —London
- £60,000 a year
- Bachelor's degree
- In-person
- Business
- Gym membership
Quick apply
Store Manager
Deichmann uk —Bexleyheath
- From £38,500 a year
- Full-time
- Management
- Customer service
- Leadership
- Store discount
- Health & wellbeing programme
Quick apply
13d
Trainee Shop Manager
Farmfoods —Walthamstow
- £32,648.16 - £35,306.88 a year
- Full-time
- Retail management
- Annual leave
- Employee discount
Quick apply
13d
Store Manager
Holland & Barrett —London
- Up to £40,000 a year
- Weekend availability
- Leadership
- Store discount
- Annual leave
Store Manager - London,Carnaby Street
Dr. Martens —London
- From £47,600 a year
- Full-time
- Microsoft Office
- Mentoring
- Communication skills
- Employee assistance programme
Quick apply
Manager - Bluewater
Hush —Bluewater
- £33,000 - £35,000 a year
- Full-time
- Management
- Sales
- Merchandising
- Store discount
- Employee discount
Quick apply
11d
Crematorium & Cemetery Manager
WesterleighGroup —Hainault
- £52,000 - £60,000 a year
- Weekend availability
- Management
- Travel
- IT
- Free parking
- Employee discount
2h
Store Manager
Vivienne Westwood —London
- £42,000 - £53,000 a year
- Full-time
- Computer literacy
- Annual leave
- Employee assistance programme
Wine Shop and Events Manager
Graze and Grape —Stevenage
- From £35,000 a year
- Weekend availability
- Hospitality
- Social media management
- Customer service
- Store discount
- Employee discount
Quick apply
1d
Retail Manager - Rachel Jackson @ Liberty London
Rachel Jackson London —London
- Up to £35,000 a year
- Full-time
- Sales
- In-person
- Leadership
- Employee discount
- Sick pay
Quick apply
3d
Senior TikTok shop & Affiliate Manager - L’Oréal Dermatological Beauty Division
l'Oréal —London
- Full-time
- Project management
- Organisational skills
- Leadership
Quick apply
Assistant Store Manager
Hotel Chocolat —London
- Microsoft Word
- Hospitality
- Microsoft Excel
- Employee discount
Shop Floor Manager
Maria's Market Cafe —London
- £13 - £15 an hour
- Part-time
- Bilingual
- Hospitality
- Administrative experience
Quick apply
10d
ZARA VISUAL COMMERCIAL MANAGERS LADIES , KIDSWEAR LONDON
INDITEX —London
- Full-time
- Customer service
- Merchandising
- Analysis skills
- Employee discount
- Referral programme
Quick apply

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Zara Covent Garden Customer Experience Manager

INDITEX -
London

Quick apply

Job details

Full-time

Qualifications

Sales
Contracts
Leadership
Communication skills
Time management

Full job description

Job Description: Customer Experience Manager (Store-based) | Zara | UK & Ireland

Job purpose

To lead Zara’s customer experience across all sales channels by putting the customer at the centre of daily actions, developing strategies that improve store team performance and store sales, and ensuring the best possible in-store experience.

Contract

Full-time. Full flexibility required (evenings and weekends).

Reporting to

Store Director / General Manager.

Key responsibilities

Customer experience and omnichannel

Work with the management team to achieve and exceed store sales targets through enhancing customer experience.
Understand and analyse customer behaviour to implement strategies based on current and potential market trends.
Monitor customer experience performance, adapt strategies and ensure consistent follow-up.
Drive all omnichannel experiences, ensuring seamless integration of online with physical store experiences.
Stay up to date with Zara.com and digital marketing strategies to share key updates with the team and customers.
Partner with the Operations Manager to understand the customer journey, ensure sufficient cover in key service areas, and optimise resources using Orquest.
Support and train teams to resolve customer complaints and proactively reduce recurrence of incidents; maintain regular communication with the Customer Service Department.

People, wellbeing and capability building

Promote HR policies, procedures and the Code of Conduct by leading by example; contribute to a healthy and positive store atmosphere.
Lead and develop Customer Experts through performance reviews and PDPs using LEAP, monitoring progression and building succession plans.
Ensure correct implementation of customer experience training, including training on engagement-to-purchase and on product awareness, trends, vocabulary, devices and tools to close the sale successfully.
Implement strategies to meet customer needs by aligning customer profiles with team strengths; build loyalty-focused actions.
Own payroll processes and ensure ER processes are followed in line with company policy.

Store standards, security and ways of working

Support actions to minimise stock loss with the management team.
Ensure security and funds management procedures are followed rigorously, including cash desk support, discrepancy monitoring, banking follow-up and incident follow-up with L&P.
Maintain safe, organised working areas and uphold company Health & Safety requirements through housekeeping and safe working practices.
Act as an ambassador for the company’s sustainability project, supporting innovative and efficient ways of working.

Experience and qualifications (non-negotiables)

Proven experience in a senior store leadership role within fashion retail (Customer Experience Manager / Deputy Store Manager / Department Manager level or equivalent).
Strong understanding of the business from a commercial, operational and people perspective.
Demonstrable track record leading store customer experience strategy: improving service standards, engagement behaviours and customer satisfaction.
Confidence owning high-accountability routines including payroll/ER process compliance and customer complaint escalation.
Strong experience with store compliance and risk routines, including security/funds management processes and loss-prevention collaboration (where required by store).

The mindset we love

Customer-service driven, with strong communication, collaboration and problem-solving.
Confident managing and resolving conflict.
Strong organisation and time management; systematic and analytical in approach.
Influential and engaging leader; leads by example and develops others.
Creative thinker who can translate insight into practical strategies and follow-through.
Positive attitude towards self-development.

Note

This job description supports role clarity and recruitment and is not exhaustive; additional tasks may be required.

Inclusion

Inditex is an equal opportunities employer committed to diversity, multiculturalism, inclusion and acceptance.

INDINDITEXSM

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Refine Your Search

shop manager jobs in e4 6bb

Zara Covent Garden Customer Experience Manager

Team and Customer Experience Manager

Stock Manager

Assistant Shop Manager

ZARA MENSWEAR VISUAL COMMERCIAL MANAGER

BMW Retail Manager

Retail Customer Experience Manager

Store Manager

Trainee Shop Manager

Store Manager

Store Manager - London,Carnaby Street

Manager - Bluewater

Crematorium & Cemetery Manager

Store Manager

Wine Shop and Events Manager

Retail Manager - Rachel Jackson @ Liberty London

Senior TikTok shop & Affiliate Manager - L’Oréal Dermatological Beauty Division

Assistant Store Manager

Shop Floor Manager

ZARA VISUAL COMMERCIAL MANAGERS LADIES , KIDSWEAR LONDON

I want to receive the latest job alerts for shop manager in e4 6bb

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