Head of customer service Work, Jobs in Edgcott, Bkm (with Salaries)

Head of Spa - Soho Farmhouse
Soho House & Co. —Bicester
- Continuous improvement
- Training & development
- Leadership
- Employee discount
Quick apply
Operations Manager
First Facilities Support LTD —High Wycombe
- £33,000 - £43,500 a year
- Full-time
- Hybrid work
- Computer literacy
- Microsoft Office
- Recruiting
- Free parking
- Annual leave
Quick apply
Head of Security
Silverstone —Silverstone
- Part-time
- Hotel
- Leadership
Quick apply
7d
Area Care Manager
Helping Hands —Oxford
- £60,000 - £80,000 a year
- Team management
- Training & development
- Leadership
- Annual leave
- Employee assistance programme
Quick apply
Front of House & Farm Kitchen Supervisor
Hogshaw Farm & Wildlife Park —Winslow
- Up to £13.50 an hour
- Weekend availability
- Hospitality
- Management
- Computer literacy
- Free parking
- Employee discount
Quick apply
3d
Head of Fire
Zeta Compliance Services Ltd —Bicester
- Full-time
- Remote
- Management
- Customer service
- Business development
- Annual leave
- Employee assistance programme
Quick apply
Guest Operations Manager
Hilton —Towcester
- Full-time
- Hotel
- Leadership
- Employee stock purchase plan
- Annual leave
Chocolate Advisor
Lindt & Sprungli (U.K.) Limited —Milton Keynes
- Part-time
- Bar
- Customer service
Quick apply
1d
Operational Performance Assurance Lead - 12 Month FTC
Leidos —Bicester
- £58,400 - £74,900 a year
- Full-time
- Contracts
- Annual leave
- Work from home
8d
People Experience Coordinator
East West Rail —Milton Keynes
- Hybrid work
- Customer service
- Microsoft Office
- Human resources
- Annual leave
- Employee assistance programme
Quick apply
2d
Head of Professional Services
Kinetic Software —Milton Keynes
- Hybrid work
- Presentation skills
- Continuous improvement
- Team management
- Employee assistance programme
- Employee discount
Stockroom Assistant - Bicester
RIXO —Bicester
- Weekend availability
- Customer service
- Quality control
- Communication skills
- Annual leave
- Employee discount
Sales Advisor
Samsonite —Bicester
- Part-time
- Merchandising
- Cleaning
- Cash handling
Category and Sourcing Lead | S4 | T&O | Milton Keynes
A01 Santander UK plc —Milton Keynes
- £77,600 - £100,000 a year
- Full-time
- English
- Bachelor's degree
- Leadership
Wine & Gift Shop Assistant
Waddesdon Manor —Waddesdon
- £12.71 an hour
- Part-time
- Customer service
- Hotel
- Restaurant
- Annual leave
- Employee discount
9d
Head of Transformation & Service Improvement
West Northamptonshire Council —Northampton
- £84,166 - £90,437 a year
- Continuous improvement
- Team management
- AI
22h
Head of FP&A
Infinitesima —Abingdon
- £80,000 - £90,000 a year
- Hybrid work
- In-person
- Analytics
Quick apply
Head of Insights
Dominos —Milton Keynes
- Full-time
- Microsoft Powerpoint
- Data analysis skills
- Presentation skills
- Flexible schedule
Responsive Administrator
FSG Property Services Ltd —Milton Keynes
- Up to £32,000 a year
- Part-time
- English
- Microsoft Office
- Administrative experience
- Free parking
Quick apply
3d
Head of Marketing
Smedley Group —Bicester
- Full-time
- Hybrid work
- Data analysis skills
- Analysis skills
- Bachelor's degree
- Employee assistance programme
Quick apply
9d

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Head of Spa - Soho Farmhouse

Soho House & Co. -
Bicester

Quick apply

Job details

Benefits

Discounted or free food
Employee discount
Paid volunteer time

Qualifications

Succession planning
Complaint handling
Continuous improvement
Continuous improvement cycles oversight
Overseeing budgeting and forecasting
Training & development
Financial management
Leadership
Team motivation leadership
Communication skills
Operations leadership experience
Hospitality management

Full job description

The Role…

This is a senior leadership role responsible for overseeing all aspects of spa operations, including member experience, team leadership, retail performance, treatment utilisation, and financial results. You will lead a talented team of therapists, receptionists, and spa leaders, creating a culture that delivers outstanding service, operational excellence, and sustainable business growth.

We're looking for a commercially minded leader who thrives in a fast-paced hospitality environment. Whether your background is luxury spa, premium hospitality, retail, wellness, or guest experience, you'll have a proven track record of leading teams, driving revenue, and creating exceptional customer experiences.

What's in it for you?

Weekly Pay
Clothing Allowance
Every House Membership
50% off Food & Drink, 7 days a week
Staff Room Rate; Any Bedroom, Any House, $100 a night
Private Health and Dental Care
Life Assurance
Day off on your birthday
Up to 50% Staff Discount on Cowshed & Soho Home
In conjunction with Soho Impact, take 2 days paid a year to support a charity of your choice.
Free Counselling Sessions
Cookhouse & House Tonic: Our Cookhouse & House Tonic programmes offer unique food and drink trainings, events and opportunities to inspire and educate.
Continuous training to develop yourself personally and professionally
Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to

Soho House offers competitive compensation packages that feature global benefits and perks. Whether you're seeking entry-level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to enhance your career

Key duties…

Lead and inspire a high-performing spa team, creating a culture of excellence, accountability, and exceptional service.
Drive the overall commercial performance of the spa, delivering revenue, profitability, and retail sales targets.
Maximise treatment room utilisation, therapist productivity, and member engagement across all wellness offerings.
Oversee the day-to-day operation of the spa, ensuring a seamless and luxury experience for every member and guest.
Manage departmental budgets, forecasts, and KPIs, using data and insights to drive business decisions.
Develop and coach team members through regular performance conversations, training, and succession planning.
Collaborate with Membership, Events, Marketing, and operational teams to create engaging wellness experiences and initiatives.
Champion retail performance through effective merchandising, product knowledge, and team development.
Continuously review and improve operational processes, ensuring consistency, efficiency, and alignment with Soho House standards.
Act as the senior point of contact for member feedback, ensuring concerns are resolved professionally while identifying opportunities to enhance the overall experience.

What we are looking for...

Experience leading a luxury spa, wellness, hospitality, retail, or customer-focused operation.
A proven track record of managing large teams and delivering commercial results.
Strong financial and operational management experience, including budgets, forecasting, and KPI ownership.
Exceptional leadership and communication skills with the ability to motivate and develop teams.
Passion for hospitality, wellness, and creating memorable member experiences.
A hands-on leader who enjoys being visible within the operation and leading from the front.

Quick apply

Refine Your Search

head of customer service jobs in edgcott, bkm

Head of Spa - Soho Farmhouse

Operations Manager

Head of Security

Area Care Manager

Front of House & Farm Kitchen Supervisor

Head of Fire

Guest Operations Manager

Chocolate Advisor

Operational Performance Assurance Lead - 12 Month FTC

People Experience Coordinator

Head of Professional Services

Stockroom Assistant - Bicester

Sales Advisor

Category and Sourcing Lead | S4 | T&O | Milton Keynes

Wine & Gift Shop Assistant

Head of Transformation & Service Improvement

Head of FP&A

Head of Insights

Responsive Administrator

Head of Marketing

I want to receive the latest job alerts for head of customer service in edgcott, bkm

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