Incident manager Work, Jobs in Edinburgh, Edh (with Salaries)

Major Incident Manager
Standard Life —Edinburgh
- £60,000 - £75,000 a year
- Hybrid work
- Communication skills
- Annual leave
2d
Trunk Road Incident Liaison Officer
BEAR Scotland Limited —Queensferry
- Weekend availability
- Data entry
- Communication skills
- Annual leave
- Employee assistance programme
14d
Operations Manager
BidvestNoonan —Musselburgh
- £38,000 a year
- Full-time
- English
- Quality control
- Travel
Quick apply
Full Time Beadle ( Church Officer)
St. Giles Cathedral —Edinburgh
- £26,437 a year
- Full-time
- Computer literacy
- Front desk
- Computer skills
Quick apply
13d
Crisis Response Manager
Standard Life —Edinburgh
- Up to £60,000 a year
- Hybrid work
- Analysis skills
- Communication skills
- Annual leave
6d
Operations Manager
Fig & Willow —Edinburgh
- £45,000 - £48,000 a year
- Full-time
- Customer service
- Continuous improvement
- Team management
- Free parking
- Health & wellbeing programme
Quick apply
22h
Operations Manager – Leakage Framework
Hydrosave UK Ltd —Edinburgh
- Up to £52,000 a year
- Full-time
- Microsoft Excel
- Customer service
- Continuous improvement
- Employee assistance programme
- Employee discount
External Communications & Content Manager
Nadara —Edinburgh
- Full-time
- Spanish
- English
- Communication skills
Service Manager
Call-In Homecare Ltd —Edinburgh
- Team management
- Communication skills
Quick apply
13d
Service Delivery/Transition Manager- Edinburgh or Bristol
FDM Group —Edinburgh
- Hybrid work
- Continuous improvement
- Organisational skills
- Financial services
- Annual leave
13d
257737 Cancer Services Quality Manager
NHS Scotland —Edinburgh
- £43,231 - £52,679 a year
- Call to connect
- Continuous improvement
1d
Senior Manager-Associate Director, Cyber Incident Response Advisory and Incident Management, Recovery and Resilience
Deloitte —Edinburgh
- Hybrid work
- Business development
- No degree
- Mentoring
Bershka Edinburgh General Manager
INDITEX —Edinburgh
- Full-time
- Merchandising
- Team management
- Recruiting
Quick apply
Reliability Manager
Fox's Burton's Companies —Edinburgh
- Bakery
- Continuous improvement
- Team management
13d
Health and Safety Advisor (Berwick Bank)
Jones Bros Civil Engineering —East Lothian
- Full-time
- PMP
- Computer literacy
- Travel
Quick apply
2d
VacancyTitle: Security Officer (Shift)
National Library of Scotland —Edinburgh
- £29,754 a year
- Temporary
- First Aid Certification
- Annual leave
7d
CMDB Configuration Manager
Computershare —Edinburgh
- Full-time
- Hybrid work
- Communication skills
- Work from home
14d
Senior CMDB Manager- Edinburgh
FDM Group —Edinburgh
- Hybrid work
- Presentation skills
- Agile
- Annual leave
Group Operations Manager
Proclad —Glenrothes
- Full-time
- Data analysis skills
- Continuous improvement
- Mentoring
Security Supervisor - Mobile
Vigilant Security —Edinburgh
- £17.20 an hour
- Full-time
- Communication skills
Quick apply

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Major Incident Manager

Standard Life -
Edinburgh

Apply Now

Job details

Permanent
£60,000 - £75,000 a year
2 days ago

Benefits

Annual leave
Company pension

Qualifications

Financial Conduct Authority guidelines
BMC Remedy
Stakeholder liaison
IT service management
Process improvement
ServiceNow
Major incident coordination
Root cause analysis
Communication skills

Full job description

We’re looking for a Major Incident Manager to join our IT Service Operations team. If you’re looking for a new challenge with an organisation committed to putting customers first, aiming high and working together, you’ll thrive here.

Job Type: Permanent

Location: This role is hybrid based in either Edinburgh, Birmingham or Telford with time spent working in the office and at home.

Flexible working: All of our roles are open to part-time, job-share and other types of flexibility. We will discuss what is important to you and balancing this with business requirements during the recruitment process. You can read more about Phoenix Flex here.

Closing Date: 06/09/2026

Salary and benefits: £60,000-£75,000 plus an indicative bonus range of 16-32%, private medical cover, 38 days annual leave, excellent pension, 12x salary life assurance, career breaks, income protection, 3x volunteering days and much more.

Who are we?

We’re Standard Life, a retirement specialist focused entirely on retirement savings and income. We champion the belief that everyone’s journey to and through retirement can be better, and for more than 200 years, we’ve been helping our customers plan and prepare for their financial futures.

Life today is increasingly complicated, uncertain and unpredictable. People move through different careers, face unexpected moments and navigate important choices. We offer our colleagues flexibility, trust and benefits that work for whatever life brings. In return we expect curiosity, connection, accountability and high standards. We make room for what matters - so you can bring your best, every day.

The role

The Major Incident Manager is responsible for managing and resolving Critical and High IT incidents that significantly disrupt business operations. This role involves coordinating response efforts, minimising downtime, and ensuring effective communication with stakeholders throughout the incident lifecycle. The Major Incident Manager plays a crucial role in restoring normal service operations as quickly as possible while adhering to ITIL best practices and organisational procedures.

Key Accountabilities:

Incident Leadership: Own and coordinate all major incidents from initiation to resolution, acting as the single point of contact for stakeholders.
Rapid Decision-Making: Assess impact and make critical decisions under pressure, including escalation to Bronze/Silver/Gold command and regulatory bodies (e.g., FCA).
Stakeholder Communication: Deliver timely, accurate updates to executives, business units, and third-party suppliers throughout the incident lifecycle.
Third-Party Management: Ensure suppliers (TCS, Cognizant, Servaada, etc.) adhere to SLAs and contractual obligations during incident resolution.
Regulatory Compliance: Maintain audit-ready documentation and ensure adherence to FCA and other regulatory requirements.
Post-Incident Reviews: Drive root cause analysis, formal problem reviews, and implement preventive measures to reduce recurrence.
Governance & Reporting: Produce executive-level reports, track SLA performance, and manage service credits.
Crisis Management: Activate business continuity plans and coordinate escalation paths during severe disruptions.
Tooling & Process Ownership: Ensure effective use of incident management tools (e.g., ServiceNow) and alignment with ITIL best practices.
Leadership Under Pressure: Maintain authority and composure during high-pressure situations, guiding technical teams to swift resolution.
Process Optimisation: Develop and refine the major incident management process to improve efficiency and effectiveness.

What are we looking for?

Significant experience as a Major Incident Manager, preferably within financial services, with a proven track record of managing high-impact incidents in complex enterprise environments.
Experience in designing, developing and implementing a Major Incident Management Framework, ensuring alignment with ITIL best practice and enterprise Service Management Standards
Expertise in end-to-end incident lifecycle management, ensuring rapid resolution of critical issues to minimise business disruption.
Skilled in stakeholder communication, root cause analysis, and implementing continuous improvement strategies for incident processes.

We want to hire the whole version of you.
We are committed to ensuring that everyone feels accepted and welcome applicants from all backgrounds. If your experience looks different from what we’ve advertised and you believe that you can bring value to the role, we’d love to hear from you.
If you require any adjustments to the recruitment process, please let us know so we can help you to be at your best.
We’re reviewing applications as they come in, so apply early to avoid missing out.
Find out more about working at Standard Life #LI-GJ1

Guide for Candidates: standardlifeplc.pagetiger.com/guideforcandidates
Find or get answers from our colleagues: www.standardlifeplc.com/careers/talk-to-us

Apply Now

Refine Your Search

incident manager jobs in edinburgh, edh

Major Incident Manager

Trunk Road Incident Liaison Officer

Operations Manager

Full Time Beadle ( Church Officer)

Crisis Response Manager

Operations Manager

Operations Manager – Leakage Framework

External Communications & Content Manager

Service Manager

Service Delivery/Transition Manager- Edinburgh or Bristol

257737 Cancer Services Quality Manager

Senior Manager-Associate Director, Cyber Incident Response Advisory and Incident Management, Recovery and Resilience

Bershka Edinburgh General Manager

Reliability Manager

Health and Safety Advisor (Berwick Bank)

VacancyTitle: Security Officer (Shift)

CMDB Configuration Manager

Senior CMDB Manager- Edinburgh

Group Operations Manager

Security Supervisor - Mobile

I want to receive the latest job alerts for incident manager in edinburgh, edh

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