Overview:
ABOUT THE JOB
This role can be based from either our Twickenham or Gloucester office, operating under Haymarket's Hybrid Working Policy.
Working within Planning
Haymarket Media Group is a global specialist media, information and events business, connecting professional communities through trusted content and insights.
As part of Haymarket, The Planning Network equips UK law firms, local authorities and planning professionals with the business-critical intelligence, legislative updates and market insights they need to stay ahead. As a proudly Certified B Corp™, we combine commercial success with a purpose-driven culture.
The Role
We are looking for a high-performing, commercially sharp Account Manager who is responsible for managing and developing a portfolio of customer accounts, driving subscriber retention, revenue growth and long-term customer value.
Working with a diverse client base, including planning consultancies, architects, law firms and SMEs, the role builds strong customer relationships, identifies opportunities to expand existing accounts and supports targeted new business activity.
Acting as a trusted partner to customers, the Account Manager promotes the full range of The Planning Network's products and services, including premium and innovative AI solutions, helping clients maximise the value of their subscription while contributing to the organisation's commercial objectives.
Responsibilities:
Key Responsibilities
Manage and develop an established B2B client base portfolio of customer accounts, building strong relationships to maximise customer retention and long-term value.
Identify opportunities to grow existing accounts through renewals, upselling, cross-selling and targeted business development activity.
Promote the full range of products and services, demonstrating their value proposition to customers and supporting commercial growth.
Develop and manage a pipeline of prospective customers, identifying new business opportunities and converting leads into long-term relationships.
Deliver customer onboarding, training and engagement activities to maximise product adoption and user engagement to boost customer satisfaction and long-term subscription loyalty.
Maintain accurate customer records, manage sales activity and resolve account and invoicing queries in a timely manner.
Collaborate with colleagues across the DCS, Sales and customer success teams to share knowledge, provide support and contribute to the achievement of business objectives.
Skills / Experience / Knowledge / Minimum Criteria:
Knowledge, Skills & Experience
Knowledge
Good understanding of B2B sales, account management and customer relationship management principles, with the ability to build long-term client partnerships.
Knowledge of consultative selling techniques, including negotiation, influencing, objection handling and communicating value to a range of stakeholders.
Understanding of customer retention, account growth and new business development strategies within a commercial environment.
Knowledge of subscription-based products and services, and an appreciation of how specialist content, information, events and digital solutions create value for customers.
Awareness of the specialist media, information and events sector, and the role trusted insight and market intelligence play in supporting customer success.
Knowledge of the planning, property or built environment sectors, or the ability to quickly develop an understanding of these markets, would be advantageous.
Skills
Strong account management, sales and negotiation skills, with the ability to identify opportunities to retain, grow and maximise customer value.
Excellent communication, presentation and relationship-building skills, with the ability to influence and engage stakeholders at all levels.
Strong commercial awareness, with the ability to understand customer needs, identify opportunities and recommend appropriate solutions.
Excellent organisational, planning and time management skills, with the ability to manage multiple accounts, prioritise competing demands and deliver results in a fast-paced environment.
Strong problem-solving and decision-making skills, using customer insight and commercial judgement to resolve issues.
Proficient in using CRM systems, Microsoft Office applications and other business tools to manage customer activity, maintain accurate records and monitor performance.
Experience
Experience managing and developing customer accounts within a B2B sales or account management environment.
Experience driving customer retention, account growth and new business development through effective relationship management.
Experience working with subscription-based products, information services, media or other commercial solutions.
Experience managing a diverse portfolio of customer accounts.
Experience working in a commercially focused, target-driven environment.
Experience using CRM systems and sales reporting tools to manage customer activity, maintain accurate records.
About You
Customer-focused and committed to delivering an excellent client experience.
Commercially aware and proactive in identifying opportunities.
Collaborative and inclusive in the way you work.
Accountable, reliable and professional.
Adaptable and resilient in a fast-paced environment.
Curious and committed to continuous improvement.
Results-driven and acts with integrity.
What Success Looks Like
Delivering a positive client experience and supporting long-term retention.
Successfully managing and growing a portfolio of accounts, identifying opportunities to increase value and support commercial growth.
Supporting the delivery of account revenue and commercial growth objectives.
Developing a strong understanding of customer needs and uses insight to recommend relevant products and solutions.
Collaborating effectively with colleagues across sales, customer and wider business teams to achieve shared objectives.
Contributing to continuous improvement by identifying opportunities and helping to enhance customer experiences.
Additional Information
Why work with us at Haymarket?
Haymarket Media Group values its people and strives to shape a better future with remarkable content. From paid content and subscription services; to integrated advertising and content marketing packages. We deliver market-leading branded experiences that inspire great decisions. From data and digital information solutions to live events, awards and professional education services.
Our Company benefits:
25 days holiday per year excluding bank holidays (increasing 1 day per year of service up to 30 days)- Work from anywhere in the world for up to 3 weeks of the year with our ‘Work from Anywhere’ days
- Flexible working hours (core hours from 10-3) allowing you the flexibility to adapt your work schedule to your personal commitments
- Generous contributory pension scheme
- Health Cash Plans: With our health cash plans, you can access a range of healthcare benefits, including coverage for medical expenses, dental care, optical services, and more
Disability Confident Employer
We are a Disability Confident employer and offer guaranteed interviews to all disabled applicants who meet the above minimum criteria.
To be considered as part of this initiative, please ensure you indicate if you have a disability when applying for the post. If you need any reasonable adjustments to enable you to fully participate in the recruitment process, please contact us at [email protected].
More about Haymarket
Working here means being part of a commitment to shaping a better future. As a proudly Certified B Corp™, we are part of a global movement of businesses acting as a force for good. Haymarket Impact is focused on making a positive difference globally, guided by the United Nations Sustainable Development Goals and intertwined with an unwavering commitment to equity, diversity, and inclusion. This commitment to balancing profit with purpose is deeply embedded in our culture, reflected in our values of Integrity, Respect, Creativity, Innovation, and Expertise.
We invest heavily in our people. From professional development and internal training to mentorship and coaching. Our certified Disability Confident status has fostered an environment where all employees feel supported, valued, and can ask for workplace adjustments without fear of judgment.
Our valuable partnerships for good globally mean colleagues are always up for taking on a new charitable challenge, utilise their volunteering day and go out of their way to support their local communities.
We know how important a healthy work-life balance is too. Our flexible hours and hybrid working model means employees are expected to be in the office at least three days a week and can work remotely for the remaining two. This means we thrive together when we collaborate in person, fostering stronger
connections and creativity, but still allowing for flexibility outside of those times.
As an equal opportunities employer, we are committed to ensuring all candidates have the same opportunity to succeed, regardless of sex, sexual orientation, marital status, race, colour, nationality, ethnic or national origin, religion, age, or disability. In line with our dedication to fairness and transparency, we are also proud to be a We Show the Salary employer, pledging to always include pay details on our job adverts.
Join us and be part of award-winning teams and a culture that is truly unique - a place to grow, feel inspired, build a brilliant career and make a difference.
