Senior auditor Work, Jobs in Ellesmere Port (with Salaries)

Guest Services Manager
Valor Hospitality —Chester
- Hotel
- Organisational skills
- Front desk
Quick apply
12d
Senior Technical Specialist - Global Laboratories
Alfred H Knight Group —Liverpool
- Full-time
- Laboratory experience
- Bachelor's degree
- Continuous improvement
- Employee assistance programme
Quick apply
5d
Global Technical Manager – Sterilization
SGS —Ellesmere Port
- Full-time
- Remote
- Business development
- University
- Continuous improvement
- Flexible schedule
Quick apply
Quality & Compliance Manager-Adult Residential Services
Bright Futures Care —Warrington
- Up to £50,000 a year
- Full-time
- Analysis skills
- Travel
- Communication skills
Global Technical Manager - Business Assurance, Certification
SGS —Ellesmere Port
- Full-time
- Remote
- English
- Microsoft Office
- University
- Flexible schedule
Quick apply
7d
Financial Controller
Heap & Partners Ltd —Wirral
- £55,000 - £60,000 a year
- Full-time
- ERP systems
- Analysis skills
- Supervising experience
- Free parking
Quick apply
13d
Head of Finance
The Grange School —Northwich
- £68,952 a year
- Full-time
- In-person
- Leadership
- School
- Free parking
Quick apply
5d
Quality Manager
DBD International —Warrington
- Hybrid work
- Continuous improvement
- No degree
- Mentoring
Graduate Opportunity - Associate SAP Analyst
NewPrinces Group —Liverpool
- Microsoft Word
- IT
- Annual leave
- Life insurance
12d
HSE Specialist Europe
ED&F Man Liquid Products —Liverpool
- Full-time
- Analysis skills
- Travel
- Organisational skills
Technology, Resilience, Security & Risk Manager
TrinityBridge —Northwich
- Communication skills
Clinical Coding Specialist
Mersey and West Lancashire Teaching Hospitals NHS Trust —Prescot
- £32,073 - £39,043 a year
- Full-time
- Presentation skills
- In-person
QA/QC Manager - Modular Services
AVK —Haydock
- £50,000 - £60,000 a year
- Hybrid work
- Schematics
- Engineering
- Continuous improvement
- Annual leave
Quick apply
FINANCE DIRECTOR
ur.co.uk —Crewe
- Up to £60,000 a year
- Full-time
- In-person
- Analytics
- Free parking
Quick apply
7d
Senior Finance Manager
Sterling Plastering Group —Liverpool
- £50,000 - £60,000 a year
- In-person
Quick apply
5d
Senior Manager, Consolidation (Maternity Cover)
CSL Seqirus —Liverpool
- Full-time
- Hybrid work
- Analysis skills
- Bachelor's degree
- Team management
6d
Trainee Management Accountant (Part-Qualified)
Radius Limited —Crewe
- Full-time
- Communication skills
- Life insurance
Quick apply
Director, Finance Business Partnering – International Commercial & Pandemic
CSL Seqirus —Liverpool
- Full-time
- Business development
- Team management
- Leadership
Senior Finance Manager - Parcels (Mat Cover)
InPost UK —Prescot
- Continuous improvement
- Communication skills
Quick apply
9d
Finance Controller/Lead
Ingram Micro —Northwich
- Full-time
- ERP systems
- Team management
- Training & development

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Guest Services Manager

Valor Hospitality -
Chester

Quick apply

Job details

12 days ago

Qualifications

Front of house supervision
Hotel and accommodations experience
PCI
Closing procedures
Mentoring junior staff
UK GDPR
Shift management
Complaint handling
Staff training
Organisational skills
Front desk
Training & development
Night audit bookkeeping
ADR
Cash handling
Leadership
Team motivation leadership
Communication skills
Hotel front office operations
Hospitality management
Rota coordination

Full job description

DoubleTree by Hilton Chester

As Guest Services Manager, you’ll be at the heart of the hotel operation – leading the team on shift and making sure everything runs smoothly for our guests, our team and the wider hotel. As the Hotel Duty Manager, you’ll be responsible for delivering a safe, efficient and enjoyable guest experience while ensuring our standards are consistently met.

What you’ll be doing:

Hotel Operations & Guest Services

Acting as the Hotel Duty Manager when on shift, taking responsibility for the smooth running of the hotel and the guest experience.
Completing a thorough handover at the start and end of each shift, ensuring key guest and operational information is communicated.
Supervising the Guest Services team and ensuring duties are completed efficiently and to the required standards.
Monitoring Reception operations and ensuring hotel systems, procedures and Hilton standards are consistently followed.
Carrying out daily room audits and working closely with Housekeeping to resolve any issues.
Responding to guest requests, concerns and complaints promptly and professionally, ensuring appropriate service recovery is provided.
Supporting the Front Desk during busy periods and leading from the front when additional support is required.
Ensuring conference rooms and guest areas are correctly prepared to company standards, including any booked meal requirements.
Working closely with all hotel departments to resolve operational issues and support the wider goals of the property.

Team Leadership & Development

Leading by example in guest relations and creating a positive, guest-focused environment.
Coaching and supporting team members to understand guest needs and consistently deliver excellent service.
Providing guidance and feedback, identifying opportunities to improve service performance and carrying out retraining where required.
Ensuring new Guest Service Assistants complete their required induction, company orientation and departmental skills training.
Managing performance issues that arise during shifts and escalating concerns to the Operations Manager or General Manager where appropriate.
Ensuring colleagues arrive on time and are prepared for their shifts.
Preparing efficient and cost-effective rotas in line with business levels and completing payroll requirements using EPS.
Attending Heads of Department meetings when covering for the Senior Guest Services Manager.
Providing cover for Night Managers and Night Auditors during periods of absence when required.

Systems, Financial & Compliance

Using OnQ effectively to resolve guest, operational and finance-related queries.
Ensuring payments are correctly processed and posted to the PMS, with the appropriate paperwork completed for the Finance team.
Following hotel cash handling and credit procedures and accounting for any discrepancies at the end of the shift.
Understanding key operational and financial information, including ADR, RevPAR, rooms sold, revenue, occupancy and payroll margins.
Protecting guest and business information and ensuring GDPR and PCI DSS requirements are followed at all times.
Carrying out regular security checks and ensuring any maintenance, lighting, cleanliness or other issues are reported and addressed promptly.
Following all Health & Safety, fire, security and emergency procedures and being confident in responding to situations such as accidents, thefts, domestic incidents and bomb threats.
Ensuring new Hilton standards and procedures are implemented across Reception and the wider operation.

What we’re looking for:

Previous management or supervisory experience within a hotel, hospitality or customer-focused environment.
Previous Duty Manager experience, with the confidence to take responsibility for the hotel operation while on shift.
A confident, hands-on leader who can motivate, coach and support a team.
Excellent communication and interpersonal skills, with a genuine focus on delivering outstanding guest experiences.
Strong organisational skills and attention to detail, with the ability to manage multiple priorities in a busy hotel environment.
Good understanding of hotel operations, guest service and brand standards.
Experience with hotel systems and a willingness to learn and use OnQ.
Comfortable working with basic financial and operational information.
A good understanding of Health & Safety, security, cash handling, GDPR and PCI DSS requirements.
A proactive problem-solver who remains calm and professional when dealing with challenging situations.
Flexibility to work across different shifts and provide support across the hotel when required.

Fancy joining our team?

We are an equal opportunities employer and welcome applications from all suitably qualified candidates regardless of race, sex, disability, religion or belief, sexual orientation or age.

Quick apply

Refine Your Search

senior auditor jobs in ellesmere port

Guest Services Manager

Senior Technical Specialist - Global Laboratories

Global Technical Manager – Sterilization

Quality & Compliance Manager-Adult Residential Services

Global Technical Manager - Business Assurance, Certification

Financial Controller

Head of Finance

Quality Manager

Graduate Opportunity - Associate SAP Analyst

HSE Specialist Europe

Technology, Resilience, Security & Risk Manager

Clinical Coding Specialist

QA/QC Manager - Modular Services

FINANCE DIRECTOR

Senior Finance Manager

Senior Manager, Consolidation (Maternity Cover)

Trainee Management Accountant (Part-Qualified)

Director, Finance Business Partnering – International Commercial & Pandemic

Senior Finance Manager - Parcels (Mat Cover)

Finance Controller/Lead

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