Technical manager Work, Jobs in Elm Park (with Salaries)

Sr. Customer Success Manager
Smart Communications —London
- CRM software
- Analysis skills
- Travel
Mobile Operations Manager
Network Rail —Upminster
- £53,788 a year
- Full-time
- Computer literacy
- Analysis skills
- Conflict management
- Annual leave
- Employee discount
1d
Chief Technology Officer
Artsy and Artnet —London
- £200,000 - £350,000 a year
- Full-time
- Hybrid work
- Mentoring
- Agile
- AI
- Employee assistance programme
Senior Technical Services Manager - Cluster Lead
Sodexo —London
- Up to £80,000 a year
- Full-time
- No degree
- Communication skills
- Banking
- Employee assistance programme
Quick apply
8d
Graduate Quantity Surveyor
Hilights Southern Limited —Rochester
- £150 - £275 a day
- Full-time
- Schematics
- Microsoft Office
- Contracts
- Free parking
Quick apply
Head of IT Operations
London Ambulance Service NHS Trust —London
- £88,250 - £100,355 a year
- Full-time
2d
IT Support Manager
Xpansiv —London
- £68,000 - £72,000 a year
- Full-time
- Travel
- SharePoint
- AI
Voids & Adaptation Manager – Repairs & Maintenance
Hackney Borough Council —Hackney
- £58,551 - £59,574 a year
- Full-time
- Budgeting
- Leadership
11d
Chief of Staff
The Chief of Staff Association —London
- £150,000 - £185,000 a year
- Hybrid work
- Microsoft Powerpoint
- Analysis skills
- Travel
Technical Lead Manager
ELMOgroup —London
- £85,000 - £90,000 a year
- Hybrid work
- Team management
- AI
- Leadership
- Employee assistance programme
- Employee discount
Head of Positive Behaviour Support
Kent Autistic Trust —Brompton
- £45,000 - £50,000 a year
- Full-time
- Management
- Leadership
- Communication skills
Quick apply
Technical Services Manager
JMC Aviation —Stansted
- Monday to Friday
- Management
- Bachelor's degree
- Continuous improvement
- Employee assistance programme
Junior Procurement & Contracts Manager
Unit Export —Basildon
- £26,000 - £28,000 a year
- Full-time
- Spanish
- English
- In-person
- Free parking
- Employee discount
Head of Claims
MLabs —London
- £150,000 - £200,000 a year
- Full-time
- Remote
- Recruiting
- In-person
- AI
- Annual leave
Quick apply
Building Manager (FULL TIME)
Manor Coliving Ltd —Potters Bar
- £38,000 - £45,000 a year
- Weekend availability
- Management
- Plumbing
- Front desk
- Flexitime
Quick apply
4d
Manager, Software Engineering (International)
Affirm —London
- £142,000 - £190,000 a year
- Remote
- Computer Science
- Engineering
- English
- Employee stock purchase plan
Senior Technology Solutions Manager
Akkuarios Technology & Sustainable Solutions Ltd —London
- £75,000 - £95,000 a year
- Full-time
- Hybrid work
- Analysis skills
- Leadership
- Communication skills
- Free parking
- Health & wellbeing programme
Quick apply
13d
Site Manager – Night Shift
Raocon Limited —Canvey Island
- Up to £350 a day
- Night shift
- Supervising experience
- Quality control
- Organisational skills
Quick apply
11d
IT Manager
HandPickedHotels —Sevenoaks
- Hospitality
- Hotel
- Travel
- Employee assistance programme
- Employee discount
Technology Delivery Manager
Pad Financial —London
- £70,000 - £74,000 a year
- Full-time
- PMP
- In-person
- Communication skills
- Free parking
- Gym membership
Quick apply
3d

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Sr. Customer Success Manager

Smart Communications -
London

Apply Now

Job details

Qualifications

CRM software
Client engagement
Analysis skills
Customer renewal management
Customer loyalty building
Relationship management
Customer interaction
Communication skills

Full job description

Summary

Accountable for managing assigned customer relationships, farming the base, ensuring customers ROI is maximized, customers are referenceable, and high renewal rates. The Senior Customer Success Manager will help gather and communicate customer feedback back into Smart Communications, report on overall customer health and risk factors, and identify areas where relationships can be expanded.

About Smart Communications

Smart Communications is a leading technology company focused on helping businesses engage in more meaningful customer conversations. Its Conversation Cloud™ platform uniquely delivers personalized, omnichannel conversations across the entire customer experience, empowering companies to succeed in today’s digital-focused, customer-driven world while also simplifying processes and operating more efficiently.

Smart Communications is headquartered in the UK and serves more than 650 customers from offices located across North America, Europe, and Asia Pacific. Smart Communications’ Conversation Cloud platform includes the enterprise-scale customer communications management (CCM) power of SmartCOMMTM, forms transformation capabilities made possible by SmartIQTM and the trade documentation expertise of SmartDXTM. In 2021, the company acquired Assentis, a leading European software solutions provider specializing in customer communications management (CCM) with a focus on the financial services industry.

Who are you?

You are a passionate customer advocate that has previous Customer Success experience who is able to balance multiple tasks while able to forecast renewals, understand your customers future direction, manage relationships, escalate customer issues and ensuring a best-in-class customer experience.

The responsibilities of the role include:

Building strong relationships with assigned customers
Renewal Retention & Forecasting
Managing and reporting on the status, risk factors and overall health of owned customer relationships
Supporting the development and implementation of repeatable and scalable Customer Success processes
Strategies for expanding the footprint of Smart Communications customers
Identifying upsell opportunities for net-new license and services engagements

This role will take on roughly 25 of our mid-size accounts. Candidates should be prepared to travel to customer sites approximately 25% of the time.

Performance Indicators

Customer renewal rates
Account growth
Referenceable Customers through Customer Case Studies and video testimonials
Net Promotor Score (to be implemented)
Customer attendance and participation in Smart Communications events
Customer Community Adoption
Identification of upsell opportunities for Smart Communications solutions within the Customer base

What we’re looking for:

Advantageous skills/experience:

Experience in a Customer facing role with a Cloud/SaaS provider
Demonstrated track record in customer relationship building and or retention and revenue generation
Possess strong presentation skills and credibility with all levels, including C-level executives
Possess excellent verbal and written communication skills
Excellent interpersonal skills and the confidence to be an honest advocate, but willing to push back when needed
Knowledge of the CCM space would be advantageous
Knowledge of CRM applications, ideally Salesforce
Capability of meeting quarterly and annual renewal rates & satisfaction metrics

We look for the following core competencies in everyone we hire at Smart Communications:

Analytical Ability – effectiveness in analyzing situations and identifying key issues.
Planning and execution – monitoring progress, taking action when necessary to rectify situations / meet deadlines.
Proactive – taking responsibility for making things happen.
Social Magnetism – taking actions, which show awareness of one’s own impact on others.
Teamwork – collaborating with and promoting collaboration between different parts of the business.
Technical expertise – keeping up to date technically within one’s own functional area.
Adaptability – stability of performance under uncertainty and pressure.
Communication & influence – using appropriate interpersonal styles and methods of communication to influence others positively to obtain agreement between different interests.

What’s the deal?

We will provide you with the tools, equipment and support to give you the best possible chance of success and over-achieving your goals. Salary will depend on your experience and will be highly competitive. All our packages include an annual bonus based on the Company’s performance, so we are all incentivized to over-achieve!

So if we interest you, please let us know by applying for this position and tell us all about yourself.

Please note: we only consider applicants with current legal right to work in the countries in which our positions are based. All qualified applicants will receive consideration for employment regardless of race, color, religion, sex, national origin, sexual orientation, age, disability, marital status or gender identity.

Apply Now

Refine Your Search

technical manager jobs in elm park

Sr. Customer Success Manager

Mobile Operations Manager

Chief Technology Officer

Senior Technical Services Manager - Cluster Lead

Graduate Quantity Surveyor

Head of IT Operations

IT Support Manager

Voids & Adaptation Manager – Repairs & Maintenance

Chief of Staff

Technical Lead Manager

Head of Positive Behaviour Support

Technical Services Manager

Junior Procurement & Contracts Manager

Head of Claims

Building Manager (FULL TIME)

Manager, Software Engineering (International)

Senior Technology Solutions Manager

Site Manager – Night Shift

IT Manager

Technology Delivery Manager

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