Strategic Account Manager
Vertex, Inc. —London
- £76,300 - £99,200 a year
- Full-time
- Bar
- Bachelor's degree
- No degree
2d
Contact Centre Operations Manager
Eckoh —Hemel Hempstead
- From £47,000 a year
- Full-time
- Hybrid work
- Customer service
- Microsoft Office
- Analysis skills
- Free parking
- Work from home
Quick apply
Partnerships Development & Account Executive
Professional Development Group —London
- £32,000 - £38,000 a year
- Full-time
- Hybrid work
- Business development
- Organisational skills
- Communication skills
- Annual leave
- Flexitime
Quick apply
Sales Operations Manager
Eckoh —Hemel Hempstead
- From £70,000 a year
- Full-time
- Hybrid work
- CRM software
- Salesforce
- Communication skills
- Free parking
- Work from home
Quick apply
Partner Success Manager, UK
Actionstep —London
- £65,000 - £75,000 a year
- Full-time
- Remote
- Travel
- Communication skills
- Analytics
- Life insurance
Quick apply
6d
Front of House Manager
BidvestNoonan —London
- £45,000 a year
- Full-time
- Customer service
- Hotel
- Continuous improvement
Quick apply
4d
Business Development Representative
Flatpay ApS UK —London
- £40,000 - £45,000 a year
- Full-time
- CRM software
- English
- In-person
Quick apply
National Account Manager - Public Sector UK
Indeed —London
- £55,000 - £83,000 a year
- Full-time
- Hybrid work
- Up to 50% travel
- Bachelor's degree
- Travel
- Health & wellbeing programme
- Annual leave
Quick apply
FMCG Sales Executive / Administrator
Premier Exports London Ltd —Luton
- £30,500 - £50,000 a year
- Full-time
- Microsoft Word
- Spanish
- Sales
Quick apply
9d
Senior Customer Success Manager, UK
Algolia —London
- £83,500 - £104,400 a year
- Hybrid work
- English
- In-person
- Communication skills
- Work from home
2d
UK/International CSM
AssessFirst —London
- £50,000 - £65,000 a year
- Remote
- English
- Communication skills
- Annual leave
Global Head of Customer Experience & Success (Sales Team)
SEMrush —London
- £320,000 - £365,000 a year
- Employee assistance programme
10d
Customer Relationship Manager
HERD GROUP —Addlestone
- Full-time
- Microsoft Word
- CRM software
- Analysis skills
- Free parking
- Employee stock ownership plan
Quick apply
14d
Senior Business Development Manager
Reynolds Food Group —Waltham Cross
- Monday to Friday
- Business development
- Organisational skills
- In-person
Quick apply
Senior Customer Success Manager - UK
Recharge —London
- £84,705.88 - £105,882.35 a year
- Full-time
- Hybrid work
- Bachelor's degree
- No degree
- Travel
Quick apply
JUNIOR SALES ADVISOR
Verisure Services (UK) Limited —Welwyn
- £3,800 a month
- Full-time
- Sales
Quick apply
Technical Customer Success Manager
Modash —London
- Full-time
- Remote
- APIs
- Annual leave
- Flexible schedule
Quick apply
Centre Manager
The Tyre Store Ltd T/a Just Tyres. —Potters Bar
- Full-time
- In-person
- Cash handling
- Leadership
- Store discount
- Employee discount
Quick apply
11d
Customer Success Manager
Juicebox —London
- £110,000 - £160,000 a year
- Full-time
- AI
Customer Success Manager - UK
Masabi —London
- Full-time
- Remote
- Life insurance

I want to receive the latest job alerts for customer success manager in elstree wd6

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

customer success manager jobs near elstree wd6

Strategic Account Manager

Vertex, Inc. -
London

Apply Now

Job details

Full-time
£76,300 - £99,200 a year
2 days ago

Qualifications

Account-based growth strategy development
Stakeholder collaboration
Client engagement
Bachelor's degree
Partnership building
Customer loyalty building
Relationship management
SaaS
Account management

Full job description

Job Description:

The Strategic Account Manager (SAM) manages a targeted portfolio of Vertex’s most strategic customers and is accountable for maximizing customer value, engagement, and long‑term partnership success. This role serves as the primary strategic orchestrator across the Vertex ecosystem, aligning internal resources to help customers achieve desired business outcomes while identifying opportunities to expand solution adoption across all lines of business.

The ideal SAM is a trusted advisor who deeply understands the customer’s industry, operating environment, and competitive landscape, and who drives joint business planning to deliver measurable, win‑win outcomes for both the customer and Vertex.

KEY RESPONSIBILITIES:

Own strategic relationships with assigned enterprise customers, driving increased lifetime value and long‑term retention
Lead internal and external account strategic planning, aligning Vertex and customer objectives, priorities, and execution plans
Act as subject‑matter expert on assigned accounts, including industry trends, market dynamics, and competitive positioning
Coordinate post‑sales execution across Customer Success, Sales, Product, Support, and other Vertex teams to ensure high KORE/NPS, retention, and footprint expansion
Develop and execute solution adoption and expansion plans across multiple customer lines of business
Identify innovation, co‑development, and new use‑case opportunities in partnership with customers and internal teams
Serve as the voice of the customer and industry, influencing internal strategy and priorities
Uncover customer initiatives and pain points, mapping Vertex solutions to business outcomes and partnering with Sales on growth opportunities
Measure and manage account success using value, engagement, innovation, and loyalty metrics (e.g., NRR, churn, NPS/KORE)

REQUIRED QUALIFICATIONS:

7+ years of experience in a client‑facing role such as strategic account management, customer success, consulting, or enterprise relationship management
Proven ability to build trust, credibility, and executive‑level relationships within complex customer organizations
Strong experience coordinating cross‑functional teams to deliver customer outcomes across the full customer lifecycle
Strategic mindset with the ability to develop and execute comprehensive account plans
Excellent communication, presentation, organizational, and decision‑making skills
Strong problem‑solving skills with a results‑oriented, customer‑focused approach
Proficiency with Salesforce and Microsoft Office tools
Bachelor’s degree required or equivalent combination of education, training, and relevant professional experience

PREFERRED QUALIFICATIONS:

Experience with complex business systems, tax engines, or tax compliance software
Strong understanding of enterprise SaaS, ERP, or regulated technology environments
Demonstrated ability to drive adoption, expansion, and innovation within strategic accounts
Experience serving as a trusted advisor to Finance, Tax, or IT stakeholders
Familiarity with customer health metrics, NRR, churn, and value‑based account measurement
Proven ability to influence without authority across matrixed organizations
An equivalent combination of education, training, and relevant professional experience is accepted in lieu of a formal degree

COMMENTS:

The above statements are intended to describe the general nature and level of work being performed by individuals in this position. Other functions may be assigned, and management retains the right to add or change the duties at any time.

Vertex Values: Together We Win

We're building a team of people who are passionate about making an impact for our customers and committed to how that impact is achieved. Our values define the behaviors, mindset, and culture that make Vertex a great place to grow and do meaningful work.

Play to Win or We Don't Play — If we choose to do something, we're choosing to do it because we plan to win. That mindset raises our bar on product quality, customer outcomes, and how we show up for one another.

Work As a Team, Putting the Customer At the Core — Our customers are our true north. Whatever your role, ask: how will this help a customer succeed today? We earn trust through outcomes, not promises.

Achieve Excellence With Integrity, Speed, and Agility — The market isn't slowing down. We'll move faster, adapt quickly, and never compromise on doing things the right way — for teammates, customers, and partners.

Innovate Boldly With a Growth Mindset — Progress demands smart risk. We'll try new approaches, learn fast, and keep pushing the boundaries — especially where AI can remove friction and unlock value.

Communicate with Care, Candor and Transparency — Honest, constructive conversations make us better. Let's speak plainly about what's working and what isn't and help each other improve.

Pay Transparency Statement:

Annual Salary Range: £76,300.00 - £99,200.00

Pay Basis: Monthly

The expected base salary range for this role varies by location and is expressed in local currency. The posted range reflects the anticipated hiring range for successful candidates at the time of hire, based on relevant job‑related skills, experience, geographic location, and business needs. Base pay offered to new hires may vary within the posted range depending on individual qualifications and market considerations.

The posted salary range reflects compensation at the time of hire. Employees may experience additional compensation growth over time through performance‑based increases, expanded responsibilities, role progression, or internal career opportunities, in accordance with company policies and local practices.

In addition to base pay, this role may be eligible for other elements of Vertex’s total compensation package, which may include participation in the Vertex Bonus Plan (VOB), a role‑specific sales commission or bonus, and/or equity grants, where applicable.

Learn more about Life at Vertex and connect with your recruiter for more details regarding Vertex's compensation and benefit programs.

In all cases, compensation will comply with applicable local pay transparency and minimum wage requirements.

Apply Now

Refine Your Search

customer success manager jobs in elstree wd6

Strategic Account Manager

Contact Centre Operations Manager

Partnerships Development & Account Executive

Sales Operations Manager

Partner Success Manager, UK

Front of House Manager

Business Development Representative

National Account Manager - Public Sector UK

FMCG Sales Executive / Administrator

Senior Customer Success Manager, UK

UK/International CSM

Global Head of Customer Experience & Success (Sales Team)

Customer Relationship Manager

Senior Business Development Manager

Senior Customer Success Manager - UK

JUNIOR SALES ADVISOR

Technical Customer Success Manager

Centre Manager

Customer Success Manager

Customer Success Manager - UK

I want to receive the latest job alerts for customer success manager in elstree wd6

Related Searches

Explore jobs in more locations

Vertex Values: Together We Win

Jobseeker tools

Employer Tools

Browse

Stay Connected