Guest service manager Work, Jobs in Eng (with Salaries)

Guest Service Manager
Holiday Inn Express Southwark —London
- Full-time
- Hotel
- Conflict management
- Communication skills
- Employee assistance programme
- Employee discount
Quick apply
3h
Guest Service Manager
Holiday Inn Derby Nottingham —Nottingham
- Weekend availability
- Hotel
- Guest services
- Leadership
- Employee discount
Quick apply
1h
Guest Experience & Welcome Manager
Rapport —London
- £45,000 a year
- Full-time
- Employee assistance programme
- Employee discount
Guest Service Manager
Holiday Inn Express Limehouse —London
- Full-time
- Hotel
- Front desk
- Leadership
- Employee assistance programme
- Employee discount
Quick apply
Guest Service Manager
Hyatt Place London City East —London
- Weekend availability
- Hotel
- Recruiting
- Organisational skills
- Employee assistance programme
Quick apply
Front Desk Manager – Corporate Guest Services
Rapport —London
- £45,000 a year
- Full-time
- Organisational skills
- Front desk
- Training & development
- Employee assistance programme
- Employee discount
Guest Service Manager
Holiday Inn Express London-Croydon —Croydon
- £28,100 a year
- Full-time
- Hotel
- Supervising experience
- Front desk
- Employee discount
Quick apply
9d
Guest Services Manager
Rapport —London
- Up to £56,000 a year
- Full-time
- Communication skills
- Employee assistance programme
Guest Service Manager
Holiday Inn Express Manchester City Centre —Manchester
- Full-time
- English
- Hotel
- Conflict management
- Annual leave
- Employee assistance programme
Quick apply
Guest Service Manager
Wotton House —Dorking
- £34,000 a year
- Full-time
- Hotel
- Front desk
- Training & development
- Employee assistance programme
- Employee discount
Quick apply
Hospitality Operations Manager
Ferrera Luxury Hospitality —Birmingham
- £4,200 - £5,800 a month
- Full-time
- Customer service
- Continuous improvement
- Team management
- Life insurance
Quick apply
Customer Service Manager
IWG —Nottingham
- Up to £40,000 a year
- Customer service
- Team management
- Guest services
8d
Guest Service Manager Front of House
Avisford Park Hotel —Chichester
- £35,000 a year
- Full-time
- Hotel
- Team management
- Front desk
- Employee assistance programme
Quick apply
5h
Guest Service Manager
Ibis Styles Leeds City Centre Arena —Leeds
- Full-time
- CRM software
- Hotel
- Team management
- Employee assistance programme
- Employee discount
Quick apply
2d
Guest Service Manager
Holiday Inn Leeds-Brighouse —Brighouse
- £13.71 an hour
- Weekend availability
- Hotel
- Guest services
- Leadership
- Employee discount
Quick apply
7h
Guest Service Manager
Best Western Reading, Calcot —Reading
- £29,000 a year
- Full-time
- Hospitality
- Hotel
- Supervising experience
- Free parking
Quick apply
9d
Guest Service Agent
Living Rooms —London
- £28,000 a year
- Full-time
- English
- Organisational skills
- Front desk
- Annual leave
- Employee discount
Quick apply
1d
Guest Service Manager
Criterion Hospitality —London
- £25,000 a year
- Full-time
- Hotel
- Team management
- Front desk
Customer Service Manager
International Workplace Group plc —Redhill
- Up to £40,000 a year
- Full-time
- Customer service
- Team management
- In-person
General Manager
Sodexo —Nottingham
- Up to £60,000 a year
- Full-time
- Continuous improvement
- Free parking
- Employee assistance programme
Quick apply
7d

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guest service manager jobs near eng

Guest Service Manager

Holiday Inn Express Southwark -
London

Quick apply

Job details

Full-time
3 hours ago

Benefits

Employee assistance programme
Employee discount
Life insurance
Referral programme

Qualifications

Guest check-in and check-out
Loyalty programme promotion
Front of house supervision
Mentoring junior staff
Conflict management
Professional development mentoring
Communication skills
Hotel front office operations
Hospitality management

Full job description

JOIN US

At RBH we believe our people are our biggest assets and understand the value in putting them first. Our approach to diversity in the workplace, health & wellbeing, sustainability and individuality sets us apart from our competitors and is one of the reasons we are rated Top 30 Best Places to Work in Hospitality! We are passionate about the industry and always on the lookout for new talent to join us on our journey...

OUR HOTEL

A central London hotel near Southwark Tube station with free WiFi and free breakfast. Holiday Inn Express® London - Southwark hotel is based in central London, near the Tate Modern. To the hotel is a quick walk from Southwark and Blackfriars Tube stations for easy access around the capital, and the Southwark Tube station gets you to London City Airport in less than half an hour. Within easy reach, the expansive Borough Market offers artisan treats, produce and specialty products, while a 30-minute walk along the River Thames takes you to the iconic Big Ben and Westminster Abbey. Or hop on the Tube to be there in 10 minutes. Business guests are within a 20-minute walk of The Shard and the London Stock Exchange.

OUR BENEFITS

You will have access to a benefits package we believe truly works for our people

Discounted hotel room rates for you and your friends & family
An additional day's leave for your birthday
Enhanced Maternity, adoption & shared parental leave
Course Sponsorship
30% F&B discount at RBH hotels
Refer a Friend scheme (earn £250 for each referral up to 5 referrals)
Flexible working arrangements
Wagestream - choose how and when you get paid
Life Insurance
Employee Assistance Programme
Social and wellness events and activities all year round
Free meals on duty saving you over £1000 per year

And much much more!

A DAY IN THE LIFE OF A GUEST SERVICE MANAGER AT OUR HOTEL

What you'll be doing...

- Ensure seamless check-in/check-out procedures and deliver outstanding service. Promptly address guest needs and resolve concerns to build loyalty and enhance satisfaction.
- Train and mentor, the guest service team, Foster a positive, empowered, and collaborative work culture with regular coaching and performance support.
- Oversee the guest service team on duty, including room assignments, system opening/closing, accurate billing, and maintaining guest records. Ensure processes are efficient, professional, and aligned with IHG - Holiday Inn Express and brand standards. Ensure all relevant paperwork is completed in line with financial standards.
- Strong organisation skills, consensus building skills, effective conflict management skills and affective change management skills
- Act as a brand ambassador by embodying the HIEX style, promote IHG One Reward membership and engage guests with a personalized, energetic approach.
- Act as the hotel’s primary point of contact for guest complaints and escalations on duty. Lead Duty Manager shifts and coordinate with Housekeeping, Maintenance, and Breakfast Team to ensure smooth cross-departmental operations.
- Motivate the Guest Service Assistans to meet upselling targets by offering room upgrades and additional services.
- Ensure front desk operations meet safety protocols, lead emergency procedures when required, and uphold a secure environment for guests and staff.
- Support on day-to-day shift activities, including breakfast setup.
- Guide and support team members through coaching and on-the-job training, ensuring high service standards and professional development.
- Proactively respond to guest feedback and handle any issues with confidence, ensuring every experience is memorable for the right reasons.
- Manage inventory and stock levels across F&B outlets.
- Maintain cleanliness and safety standards throughout all service areas in line with health, safety, and IHG brand compliance.
- Ensure health & safety standards are strictly followed.
- Monitor guest feedback and make improvements to enhance the offering.
- Manage daily tasks like calls, emails, and reservations with efficiency, staying cool under pressure.
- Go the extra mile for special requests, adding that extra touch to make guests’ stays memorable.

WHAT WE NEED FROM YOU

Experience in a manager role preferably in hospitality.
Willing to work a 6 month fixed contract.
A welcoming personality who loves connecting with people and making their day brighter.
Strong communication skills, comfortable chatting with guests and coordinating with team members.
Sharp attention to detail, especially when it comes to handling guest needs and reservations.
A problem-solver who can think on their feet, handling any situation with a positive attitude.
Team spirit, ready to jump in wherever needed to keep things flowing smoothly.
High energy and adaptability, thriving in a fast-paced environment where no two days are the same.

EQUAL OPPORTUNITIES

RBH Hospitality Management is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. If at any point throughout our process you require reasonable adjustments, please contact .

INDHOTEL

Quick apply

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guest service manager jobs in eng

Guest Service Manager

Guest Service Manager

Guest Experience & Welcome Manager

Guest Service Manager

Guest Service Manager

Front Desk Manager – Corporate Guest Services

Guest Service Manager

Guest Services Manager

Guest Service Manager

Guest Service Manager

Hospitality Operations Manager

Customer Service Manager

Guest Service Manager Front of House

Guest Service Manager

Guest Service Manager

Guest Service Manager

Guest Service Agent

Guest Service Manager

Customer Service Manager

General Manager

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