Customer experience supervisor Work, Jobs in England (with Salaries)

Customer Success Supervisor
Wholegood —London
- £27,000 - £35,000 a year
- Weekend availability
- CRM software
- Management
- Customer service
Quick apply
11d
Customer Assistance Coordinator - Home Assistance
Allianz Partners —London
- From £29,000 a year
- Weekend availability
- Customer service
- Organisational skills
- Financial services
- Annual leave
- Work from home
Quick apply
7d
Front Desk - Guest Experience Supervisor
Marriott International, Inc —London
- Full-time
- Hospitality
- Microsoft Outlook
- Customer service
- Employee assistance programme
- Employee discount
4d
Airport Services Duty Supervisor - London Heathrow
Qatar Airways —London
- Computer literacy
- English
- Bachelor's degree
6d
Front Desk Manager - Aloft by Marriott London Excel
Marriott International, Inc —London
- Full-time
- No experience needed
- Hotel
- Front desk
MetCC Communications Supervisor
Metropolitan Police —Bow
- £37,510 - £49,896 a year
- Full-time
- Management
- English
- Supervising experience
- Annual leave
8d
Warehouse Supervisor
Deliveroo —London
- £15.55 an hour
- Weekend availability
- Hospitality
- Leadership
- Employee discount
Operations Supervisor, AMZL
Amazon UK Services Ltd. —East London
- Full-time
- Microsoft Word
- Microsoft Outlook
- Customer service
Customer Satisfaction Supervisor
British Ironwork Centre —Whittington
- From £14.50 an hour
- Full-time
- Management
- Customer service
- English
Quick apply
12d
Night Operations Supervisor
Unite Students —London
- £38,781 a year
- Night shift
- Hospitality
- Customer service
- Supervising experience
- Annual leave
- Employee assistance programme
13d
Reservations Supervisor
Hilton —London
- Full-time
- Hospitality
- Sales
- Hotel
Customer Experience Supervisor
Cadent Gas —Liverpool
- Hybrid work
Front Office Supervisor
Planet Lodges UK Hospitality Ltd —London
- £27,000 - £32,000 a year
- Full-time
- Hybrid work
- English
- Hotel
- Mentoring
- Health & wellbeing programme
- Flexitime
Quick apply
6h
Customer Operations Area Manager
Cadent Gas —Leicester
- From £72,000 a year
- Hybrid work
- Continuous improvement
- Driving
- Leadership
- Employee discount
6d
E-commerce Operations Supervisor
Batonya Digital Commerce Ltd —Manchester
- £3,700 - £5,300 a month
- Full-time
- Analysis skills
- Supervising experience
- Communication skills
- Free parking
- Health & wellbeing programme
Quick apply
2d
Customer Care Supervisor
John George —Reading
- Full-time
- Management
- Supervising experience
- Travel
- Free parking
- Employee discount
Quick apply
8d
Customer Services Supervisor
DHL —Banbury
- £35,901 a year
- Monday to Friday
- Management
- Free parking
- Annual leave
13d
Customer Service Operator
Europa Worldwide Group —Salford Quays
- £28,931 - £32,403 a year
- Full-time
- Sales
- Customer service
- Administrative experience
- Free parking
- Annual leave
Quick apply
On Board Supervisor - Brighton
Govia Thameslink Railway —Brighton
- £33,400 - £44,800 a year
- Communication skills
- Employee assistance programme
- Employee discount
4d
Customer Service Advisor
SES Water —Redhill
- £29,835 a year
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Annual leave
- Employee assistance programme
6d

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customer experience supervisor jobs near england

Customer Success Supervisor

Wholegood -
London

Quick apply

Job details

Full-time
£27,000 - £35,000 a year
11 days ago

Qualifications

CRM software
Management
Customer service
Logistics
Analysis skills
Supervising experience
Organisational skills
Customer support
HubSpot
Account management
Leadership
Communication skills

Full job description

Overview

We are seeking a dynamic and experienced Customer Success Supervisor to lead and support our Customer Success team. The successful candidate will play a key role in ensuring exceptional customer satisfaction, overseeing daily customer service operations, and driving continuous improvement across customer support processes.

This role requires a proactive and organised individual with strong leadership, communication, and analytical skills. The Customer Success Supervisor will work closely with Sales, Purchasing, Operations, and Logistics teams to ensure a seamless customer experience while supporting business growth and operational excellence.

Responsibilities

Lead, motivate, and supervise the Customer Success team to deliver outstanding service standards.
Assist in the training, development, and performance management of new and existing team members.
Manage customer enquiries, escalations, complaints, and supplier queries, ensuring timely and effective resolution.
Monitor customer satisfaction levels and implement initiatives to enhance customer retention and service quality.
Analyse customer feedback, sales trends, and operational data to identify opportunities for improvement.
Prepare sales, credit, and performance reports by collecting and analysing relevant information.
Coordinate with Sales, Purchasing, Operations, Logistics, and other departments to ensure the smooth delivery of products and services.
Build and maintain strong customer relationships in partnership with the Commercial Director and Sales team.
Manage customer orders accurately through internal systems, ensuring all orders are processed and allocated efficiently.
Process and monitor credit claims, credit notes, sample deliveries, and collections, escalating issues where necessary.
Ensure all customer and supplier complaints are logged and managed appropriately.
Monitor team performance and key performance indicators (KPIs), providing regular feedback and coaching to support professional development.
Attend management meetings on behalf of the Customer Success Manager when required.
Support sales growth through upselling opportunities and proactive customer engagement.
Maintain accurate records and documentation, including proof of deliveries and audit-related information.
Foster a collaborative team environment that promotes accountability, innovation, and continuous learning.
Work alternate weekends as part of a rotational schedule with the rest of the team, to ensure customer support coverage over weekends.

Experience

Proven supervisory experience within a Customer Service, Customer Success, Account Management, or Client Support environment.
Strong leadership and people management skills with the ability to motivate and develop high-performing teams.
Excellent communication skills, both written and verbal.
Strong analytical and numerical skills with the ability to interpret data and provide actionable insights.
Experience managing customer relationships across multiple communication channels, including telephone, email, and CRM systems.
Experience using CRM and order management systems such as HubSpot, Cin7, or similar platforms is highly desirable.
Strong organisational skills with the ability to prioritise workloads and manage multiple tasks in a fast-paced environment.
Ability to work collaboratively across departments and build effective working relationships.
A proactive approach with a positive, can-do attitude and a strong commitment to delivering exceptional customer service.
Previous experience within the fresh produce, food wholesale, FMCG, or distribution sectors would be advantageous.

If you're looking for your next challenge and want to join a supportive, ambitious, and customer-focused team, we'd love to hear from you.

Apply now – we can't wait to meet you!

Pay: £27,000.00-£35,000.00 per year

Work Location: In person

Quick apply

Refine Your Search

customer experience supervisor jobs in england

Customer Success Supervisor

Customer Assistance Coordinator - Home Assistance

Front Desk - Guest Experience Supervisor

Airport Services Duty Supervisor - London Heathrow

Front Desk Manager - Aloft by Marriott London Excel

MetCC Communications Supervisor

Warehouse Supervisor

Operations Supervisor, AMZL

Customer Satisfaction Supervisor

Night Operations Supervisor

Reservations Supervisor

Customer Experience Supervisor

Front Office Supervisor

Customer Operations Area Manager

E-commerce Operations Supervisor

Customer Care Supervisor

Customer Services Supervisor

Customer Service Operator

On Board Supervisor - Brighton

Customer Service Advisor

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