Internal communications executive Work, Jobs in Englefield, Brk (with Salaries)

Sales Operations Executive (Customer Experience Team)
Select Car Leasing —Reading
- Monday to Friday
- Hybrid work
- Microsoft Word
- CRM software
- Microsoft Excel
- Free parking
- Work from home
Quick apply
10d
Internal Sales Executive
KERRIDGE COMMERCIAL SYSTEMS CORP —Hungerford
- Full-time
- CRM software
- Sales
- Customer service
Quick apply
Associate Director, Internal Communications and Engagement
CSL Seqirus —Maidenhead
- Full-time
- Bachelor's degree
- Travel
- Leadership
Business Development Manager
BlueKong Networks Limited —Theale
- From £35,000 a year
- Full-time
- Hybrid work
- Sales
- Business development
- In-person
- Free parking
- Life insurance
Quick apply
19h
Sales Operations Executive (12 month - FTC)
Select Car Leasing —Reading
- Full-time
- Hybrid work
- Microsoft Word
- CRM software
- Microsoft Excel
- Free parking
- Health & wellbeing programme
Quick apply
2d
Internal Account Executive
Whistl UK Ltd —Marlow
- £25,750 - £28,500 a year
- Full-time
- Microsoft Excel
- Customer service
- Microsoft Office
- Annual leave
- Employee assistance programme
Quick apply
Executive Assistant
Node4 —Newbury
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Employee assistance programme
Account Executive
REL Field Marketing —Reading
- £28,000 a year
- Full-time
- Hybrid work
- Customer service
- Project management
- IT
- Annual leave
- Employee discount
1d
Senior Global Skills Excellence Program Manager (contract)
Microsoft EMEA —Reading
- £215 - £242 a day
- Full-time
- Hybrid work
- Management
- Contracts
- AI
8d
Capture Manager
Leidos —Ham
- £75,800 - £99,800 a year
- Full-time
- Sales
- Business development
- IT
- Annual leave
- Work from home
Sr. Director, AS Technology & Commercial Acceleration - EMEA
TD Synnex —Basingstoke
- Full-time
- Hybrid work
- IT
- Leadership
- Communication skills
Business Development Executive
Stream Networks Ltd —Newbury
- £24,420 - £30,000 a year
- Full-time
- CRM software
- Sales
- Marketing
Quick apply
10d
Category Specialist Executive
Avia Technique Limited —Wokingham
- £28,000 - £32,000 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Sales
- Customer service
- Free parking
Quick apply
Junior Category Specialist Executive
Avia Technique Limited —Wokingham
- £23,000 - £27,500 a year
- Full-time
- Microsoft Excel
- Customer service
- ERP systems
- Free parking
Quick apply
Client Executive
Eight Financial Advice —Marlow
- Full-time
- Hybrid work
- Microsoft Outlook
- Microsoft Office
- Organisational skills
- Employee assistance programme
Quick apply
SVP Head of Global EHS (all genders)
Evotec —Abingdon
- Full-time
- Engineering
- English
- Master's degree
Client Services Executive
Wasserman Media Group LLC —Hook
- Weekend availability
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Account Executive
Arrive —Basingstoke
- Hybrid work
- CRM software
- Sales
- Marketing
Quick apply
Senior Program Manager
ASSA ABLOY —Reading
- Part-time
- Spanish
- Computer Science
- PMP
- Annual leave
Operations Executive
CPM UK —Stokenchurch
- Up to £28,000 a year
- Full-time
- Hybrid work
- Employee discount
Quick apply
13d

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internal communications executive jobs near englefield, brk

Sales Operations Executive (Customer Experience Team)

Select Car Leasing
Reading

Quick apply

Job details

Permanent
10 days ago

Benefits

Free parking
Company pension
Work from home
Company events
Employee assistance programme
Enhanced maternity leave
Enhanced paternity leave
Referral programme
Sick pay
On-site parking

Qualifications

Microsoft Word
CRM software
Microsoft Excel
Microsoft Outlook
Sales
Customer service
Sales administration
Complaint handling
Microsoft Office
Organisational skills
Customer support
Communication skills

Full job description

Sale Operations Executive (Customer Experience)

Location: Reading | Office-Based | Full-Time | Permanent

Hours: 9:00am - 17:30pm

Days: Monday - Friday

Join the UK's most trusted car leasing company and become part of our fast-paced Sales Operations function.

As a Customer Experience Executive, you will manage customer communications from order handover through to delivery, taking ownership of queries and ensuring a smooth customer journey.

Strong telephony experience is essential for this role. You will handle inbound and outbound customer calls, resolve queries, provide updates, and build strong relationships through clear and professional communication.

If you are customer-focused, confident on the phone, and enjoy problem-solving in a busy operational environment, we’d love to hear from you.

What You'll Be Doing

Managing inbound customer queries across phone, email, and portal channels, ensuring responses are handled within agreed service levels.
Handling a high volume of inbound and outbound customer calls, providing updates, resolving queries, and delivering excellent customer service.
Taking ownership of customer queries from initial contact through to resolution, ensuring customers are kept informed throughout the process.
Communicating order updates, delivery information, and outstanding actions to customers in a clear and timely manner.
Acting as the first point of contact for customer concerns including dissatisfaction, complaints, potential cancellations, and poor reviews.
Managing difficult conversations professionally, demonstrating empathy while working towards effective solutions.
Updating CRM systems with accurate notes, actions, and outcomes to ensure customers receive a consistent experience across the team.
Working closely with Sales, Administration, Finance, and operational teams to gather information and resolve customer queries.
Reviewing outstanding order actions and proactively communicating next steps to customers to support a smooth journey.
Identifying and escalating concerns relating to customer vulnerability, fraud, or potential mis-selling in line with company procedures.
Supporting internal teams with customer-related requests and providing guidance where required.
Identifying opportunities to improve the customer journey through feedback, process improvements, communication updates, FAQs, and customer touchpoints.
Supporting the reduction of complaints, cancellations, and negative customer experiences by delivering proactive and effective communication.
Ensuring all customer interactions are completed in line with FCA regulations, company policies, and customer service standards.

What We're Looking For

Essential: Previous experience in a telephone-based customer service, contact centre, customer support, service advisor, or customer experience role.
Strong telephony experience is a key requirement for this role. You must be confident handling inbound and outbound customer calls, managing queries, and delivering excellent service over the phone.
Experience working in a fast-paced environment with a focus on customer communication and resolution.
Excellent verbal and written communication skills with the ability to build rapport and manage customer expectations.
A confident and professional telephone manner with the ability to handle challenging conversations.
Strong problem-solving skills with a proactive and solution-focused approach.
Excellent organisational skills with the ability to prioritise workload and manage multiple customer queries.
Strong attention to detail and the ability to maintain accurate records.
Experience using CRM systems and maintaining clear customer notes.
Good knowledge of Microsoft Office, including Outlook, Word, and Excel.
A positive, resilient, and customer-focused attitude.
Ability to work effectively under pressure while maintaining high service standards.
A collaborative team player who supports colleagues and contributes to team success.

Desirable Experience

Experience within vehicle leasing, automotive, finance, or operational processing environments.
Knowledge of vehicle leasing processes, finance agreements, or customer order journeys.
Experience handling complaints, customer retention conversations, or cancellation queries.
Experience working within a regulated environment.

What We Offer

Competitive salary
Annual performance bonus
Ongoing training and career development opportunities
Career progression within a growing business
Quarterly peer-voted recognition awards
Company pension scheme
Employee Assistance Programme
Enhanced Maternity and Paternity Pay
Enhanced Sick Pay
Mindfulness coaching
Birthday voucher and long-service rewards
Company and team social events
Free on-site parking
Employee referral programme

Our Values

At Select Car Leasing, our DRIVE values are at the heart of everything we do:

Dedication
Respect
Integrity
Value
Excellence

Apply Today

If you are passionate about delivering exceptional customer experiences, confident handling customer conversations over the phone, and enjoy working in a fast-paced operational environment, we’d love to hear from you.

Benefits:

Company events
Company pension
Enhanced maternity leave
Enhanced paternity leave
Free parking
On-site parking
Referral programme
Sick pay
Work from home

Experience:

Customer service: 2 years (required)
Sales administration: 1 year (preferred)

Work authorisation:

United Kingdom (required)

Work Location: Hybrid remote in Reading RG2 0TD

Quick apply

Refine Your Search

internal communications executive jobs in englefield, brk

Sales Operations Executive (Customer Experience Team)

Internal Sales Executive

Associate Director, Internal Communications and Engagement

Business Development Manager

Sales Operations Executive (12 month - FTC)

Internal Account Executive

Executive Assistant

Account Executive

Senior Global Skills Excellence Program Manager (contract)

Capture Manager

Sr. Director, AS Technology & Commercial Acceleration - EMEA

Business Development Executive

Category Specialist Executive

Junior Category Specialist Executive

Client Executive

SVP Head of Global EHS (all genders)

Client Services Executive

Account Executive

Senior Program Manager

Operations Executive

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