Customer experience coordinator Work, Jobs in Erdington, Wmd (with Salaries)

Bookings Coordinator
WORD360 Language Services —Birmingham
- £27,000 - £29,000 a year
- Communication skills
- Negotiation
- Annual leave
- Flexible schedule
Planner Coordinator
BCA Logistics —Birmingham
- £29,742.37 a year
- Rotating shift
- Computer literacy
- Data entry
- Communication skills
Quick apply
CSC Co-ordinator (Contact Centre)
M Group —Birmingham
- Computer literacy
- Computer skills
- Annual leave
- Employee assistance programme
Receptionist/Office Administrator
Lemoncake Events —Birmingham
- From £27,000 a year
- Full-time
- Microsoft Outlook
- English
- Administrative experience
Quick apply
1d
Customer Experience Coordinator
BELFOR UK Ltd —Tamworth
- £28,126.40 a year
- Full-time
- In-person
Quick apply
Transport Coordinator
WDC Automotive Ltd t/a wedelivercars.co.uk —Walsall
- £30,000 a year
- Full-time
- Management
- Computer literacy
- Data entry
Quick apply
Events Coordinator
Alliance Automotive Group —Birmingham
- CRM software
- Travel
- Communication skills
Quick apply
5d
Field Service Coordinator
nGeneration —Tipton
- £27,178 a year
- 12 hour shift
- Hospitality
- Conflict management
- Computer networking
Quick apply
Fleet Compliance Coordinator
DHL Supply Chain —Birmingham
- £30,000 a year
- Monday to Friday
- Remote
- Computer literacy
Listing Co-ordinator (Midlands)
Historic England —Birmingham
- Up to £26,919 a year
- Full-time
- Hybrid work
- Communication skills
- Employee discount
2d
Category Coordinator
Hozelock Ltd —Birmingham
- £40,000 a year
- Full-time
- Analysis skills
- Product management
- Organisational skills
- Work from home
Quick apply
Key Account Coordinator
Protect Environmental Services Limited —Birmingham
- £28,000 - £30,000 a year
- Part-time
- Hybrid work
- Microsoft Word
- CRM software
- Microsoft Outlook
- Health & wellbeing programme
- Work from home
Quick apply
12d
Assessment Coordinator
RICS —Birmingham
- Hybrid work
- Microsoft Outlook
- Organisational skills
- Communication skills
- Annual leave
Recruitment Coordinator
WORD360 Language Services —Birmingham
- Recruiting
- Organisational skills
- Negotiation
- Annual leave
- Sick pay
Treatment coordinator (37927) -
Bupa Dental Care —Sutton Coldfield
- Sales
- Communication skills
- Employee discount
- Referral programme
8d
Delivery Support Coordinator
OneAdvanced —Birmingham
- Travel
- Communication skills
- Analytics
- Employee assistance programme
- Bereavement leave
11d
Property Management Coordinator – Residential Lettings
Square Property Management —Birmingham
- £30,000 - £32,000 a year
- Full-time
- Administrative experience
- Travel
- Organisational skills
Quick apply
5d
Lettings Co-ordinator
Accord Lets —Birmingham
- £25,500 - £27,000 a year
- Full-time
- Customer service
- Writing skills
- Administrative experience
- Sick pay
Quick apply
Referrals And Admin Officer
Gateway2Housing & Services UK —Birmingham
- £26,000 - £27,000 a year
- Full-time
- Microsoft Word
- Databases
- Organisational skills
Quick apply
9h
Receptionist/Returns Coordinator (Dual Role)
Scolmore Group —Tamworth
- £26,000 - £28,000 a year
- Full-time
- Microsoft Outlook
- ERP systems
- Administrative experience
- Health & wellbeing programme
- Employee discount
Quick apply
1d

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Bookings Coordinator

WORD360 Language Services -
Birmingham

Apply Now

Job details

Permanent
£27,000 - £29,000 a year

Benefits

Cycle to work scheme
Annual leave
Company pension
Flexible schedule
Sick pay

Qualifications

Client engagement
Communication skills
Negotiation

Full job description

About The Role

Main Purpose of Job

We are looking for a proactive, resourceful, and persuasive Bookings Coordinator to manage booking requests for clients by securing the appropriate subcontracted interpreter. This role demands strong negotiation skills, initiative, and the ability to make strategic decisions that balance fulfilling client needs with managing interpreter availability and costs. The successful candidate will thrive in a fast-paced environment and consistently deliver efficient solutions.

Responsibilities and Duties

Actively secure availability from freelance interpreters to fulfil client requests.
Make informed decisions to ensure bookings are completed within budget while preserving profit margins.
Negotiate interpreter rates when needed to align with established pricing structures.
Cultivate and maintain strong, professional relationships with both linguists and clients.
Communicate effectively with clients and interpreters, setting clear expectations
Efficiently manage urgent or last-minute booking requests, ensuring a timely solution.

Skills and Attributes Required

Proven experience in booking coordination or scheduling
Strong negotiation skills
Excellent ability to make independent decisions and manage multiple priorities.
Highly organized with strong attention to detail.
Excellent communication and interpersonal skills with a customer-focused mindset.
Using your own initiative and being able to think out of the box

Benefits

Holiday Allowance: 24 days of holiday per year, plus bank holidays, and an additional day off for your birthday.
Loyalty Reward: Earn an extra paid holiday for every two years of service, up to a maximum of 29 days.
Comprehensive Training: Enjoy a structured onboarding process, full training, and ongoing development opportunities, including annual group training to help you excel.
Employee Recognition: Celebrate achievements with our employee awards and development programs.
Health and Wellness: Benefit from health insurance, reduced gym memberships, reduced cinema tickets, and more.
Career Growth: Your efforts drive your success. With our ambitious growth plans, you’ll continually expand your expertise and opportunities.
Cycle to Work Scheme: Join the cycling revolution with our support.
Pension Scheme: Secure your future with our workplace pension plan.
Paid Sick Leave: Rest assured with paid time off during illness.
Social Events: Engage with colleagues and innovate through business-wide social events.

Recruitment Process

Successful applicants will complete a short pre-screen, including recorded answers to a few questions, along with a psychometrics test.
If shortlisted, you’ll be invited to a first interview (via Microsoft Teams or in person).
Finalists will attend a final interview (again, either online or face-to-face).
Please note, the process may change

Diversity, Inclusion and Wellbeing

Diversity, inclusion and wellbeing is an important part of Word360's culture and values. We recruit talented people from a diverse range of backgrounds and cultures, providing equal opportunities for all to join our team regardless of age, sex, race, sexual orientation, disability, or culture. We create an exciting and rewarding place to work that aims to fulfil everyone's potential and together to achieve personal and business goals. We offer flexible working patterns to help our staff achieve a good work/ life balance and we encourage candidates seeking flexibility in their next role to apply for any of our vacancies.

Additional Information

If you are successful in receiving an offer of a role with our company a variety of pre-employment screening checks will be completed. Our screening checks can include but are not limited to your eligibility to work, professional and academic qualifications, any criminal records, your financial stability, and references from previous employers. The screening that takes place will be relevant to your role and will vary from role to role.

About Us

Word360 is the largest Interpreting and Translation company in the United Kingdom and we are lucky to be working alongside some brilliant clients across nationwide.

Apply Now

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customer experience coordinator jobs in erdington, wmd

Bookings Coordinator

Planner Coordinator

CSC Co-ordinator (Contact Centre)

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