Guest experience manager Work, Jobs in Evesham, Wor (with Salaries)

Guest Experience Manager
The Lygon Arms —Broadway
- £35,000 a year
- Weekend availability
- Bar
- Hotel
- Training & development
- Employee discount
- Referral programme
Quick apply
Operations Manager - The Fish Hotel
Farncombe Estate —Broadway
- £49,650 a year
- Weekend availability
- Hotel
- Supervising experience
- Human resources
- Health & wellbeing programme
- Employee discount
Quick apply
9d
Operation Manager - The Fish Hotel
Farncombe Estate —Broadway
- £49,650 a year
- Weekend availability
- Hotel
- Training & development
- Employee discount
- Referral programme
Quick apply
9d
Deputy General Manager
Buckland Manor - Management and Support roles —Broadway
- £44,000 a year
- Full-time
- Hotel
- Free parking
Quick apply
6d
Assistant Conference and Events Manager
Valor Hospitality —Stratford-upon-Avon
- £35,020 a year
- Weekend availability
- Hospitality
- Hotel
- Organisational skills
- Employee assistance programme
- Employee discount
Quick apply
Sales & Events Manager - 3 days a week
The Swan, Bibury —Cirencester
- £15.20 an hour
- Part-time
- Social media management
- Customer service
- Hotel
- Employee discount
Quick apply
6d
Events Coordinator
The Lygon Arms —Broadway
- £31,930 a year
- Full-time
- Hospitality
- Bar
- Hotel
- Employee discount
- Referral programme
Quick apply
General Manager
Billesley Manor Hotel & Spa —Alcester
- £75,000 - £80,000 a year
- Hotel
- Quality control
- Leadership
- Employee assistance programme
- Employee discount
Quick apply
Multi-Site Hospitality Events Manager
The Kitchen & Co —Banbury
- £33,000 - £35,000 a year
- Weekend availability
- Hospitality
- Team management
- Travel
- Free parking
- Annual leave
Quick apply
3d
Hotel - Duty Manager
Premier Inn —Evesham
- Up to £13.86 an hour
- Part-time
- Hotel
- Team management
- Leadership
- Employee discount
Quick apply
Assistant General Manager
Everyman Media —Stratford-upon-Avon
- Full-time
- Team management
- Communication skills
- Employee assistance programme
- Employee discount
Quick apply
Assistant Manager (New Opening Cheltenham)
Siren Craft Brew —Cheltenham
- £34,000 - £36,000 a year
- Weekend availability
- Hospitality
- Restaurant management
- In-person
- Store discount
- Annual leave
Quick apply
Assistant Manager | Worcester NEW OPENING
Rudy's Pizza —Worcester
- £32,900 a year
- Full-time
- Restaurant management
- Supervising experience
- Recruiting
- Employee discount
Quick apply
Assistant Manager
Butcombe Group —Tewkesbury
- £30,000 - £34,000 a year
- Full-time
- Inventory control
- Restaurant management
- Training & development
- Employee assistance programme
- Employee discount
Quick apply
People Operations Officer - Jockey Club Experiences
Levy —Cheltenham
- £30,000 a year
- Full-time
- Travel
- Human resources
- Recruiting
- Annual leave
Front of House Manager
FAUN —Malvern
- From £34,000 a year
- Full-time
- Sales
- Restaurant management
- Bakery
- Employee discount
Quick apply
Hospitality and Restaurant manager
Audley Villages —Malvern
- £35,353 a year
- Full-time
- Team management
- Recruiting
- In-person
- Employee discount
- Referral programme
Quick apply
Reception Supervisor
Leonardo Hotel Cheltenham —Shurdington
- Hotel
- Organisational skills
- Front desk
- Referral programme
Quick apply
13d
Deputy General Manager
Social Sticks Worcester LTD —Worcester
- £26,000 - £30,000 a year
- Full-time
- Supervising experience
- In-person
- Leadership
- Employee discount
Quick apply
3d
General Manager
The Moat House Inn —Alcester
- Up to £45,000 a year
- Full-time
- Hotel
- Restaurant
- Communication skills
- Employee discount
Quick apply

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guest experience manager jobs near evesham, wor

Guest Experience Manager

The Lygon Arms -
Broadway

Quick apply

Job details

Full-time
£35,000 a year

Benefits

Employee discount
Referral programme

Qualifications

Hotel and accommodations experience
Internal department liaison
Complaint handling
Customer loyalty building
Multidisciplinary collaboration
Training & development
Leadership
Communication skills
Hospitality management

Full job description

Job Ref: ILH6661

Branch: The Lygon Arms

Location: The Lygon Arms, Broadway

Salary/Benefits: £35,000 per annum plus service charge £4.5k

Contract type: Permanent

Hours: Full Time

Shift pattern: Weekdays and weekends, as per rota

Hours per week: 40

Posted date: 11/08/2026

Closing date: 11/09/2026

The Lygon Arms is a historic hotel in the heart of Broadway, offering 86 bedrooms, beautiful gardens and a warm, welcoming atmosphere for guests and team members alike.

What we offer our Guest Experience Manager

£35,000 salary per annum
Annual service charge circa £4.5k (non-contractual)
Starting beginning of October
Meals included on duty
Employee recognition awards
Cashback healthcare cover after probation
Continued career development with recognised training providers
25% discount on all food and beverage
Discount on spa treatment and products
Refer a friend incentive
Team social events, seasonal gifts and much more…

About the Role

As Guest Experience Manager, you will be responsible for ensuring every guest receives exceptional service throughout their stay. Working closely with all hotel departments, you will oversee the guest journey from booking to post-stay follow-up, creating personalised and memorable experiences that encourage loyalty and repeat visits.

This is a hands-on management role involving guest engagement, feedback management, team leadership and operational support. You will work alongside Reception, Housekeeping, Spa, Food Beverage and Maintenance teams to maintain the highest standards of luxury hospitality and deliver outstanding guest experiences every day.

Key Responsibilities

Lead and oversee the guest journey from reservation through to post-stay follow-up.
Manage pre-arrival communications and coordinate guest requirements, preferences and special requests.
Create bespoke experiences for VIP guests, returning visitors, special occasions, media visits and key travel partners.
Lead the hotel's guest feedback and reputation management programme, monitoring satisfaction scores, online reviews and feedback channels.
Take ownership of service recovery, ensuring guest concerns are resolved professionally, empathetically and efficiently.
Develop and implement guest experience initiatives, amenities and touchpoints that enhance satisfaction and loyalty.
Attend operational meetings and communicate guest priorities effectively across departments.
Provide operational support, including Reception and Duty Management responsibilities when required.
Recruit, train, coach and develop the Guest Services team, fostering a high-performing service culture.
Ensure compliance with company policies, GDPR requirements, Health Safety regulations and brand standards.
Monitor luxury hospitality trends and competitor activity, making recommendations to strengthen The Lygon Arms' guest offering and market position.

About You

Has previous management experience within a luxury hotel, resort or high-end hospitality environment.
Demonstrates a genuine passion for delivering exceptional guest experiences.
Is highly organised, proactive and solution-focused.
Has outstanding communication and relationship-building skills.
Is confident handling guest feedback and resolving concerns professionally.
Is commercially aware and able to identify opportunities to enhance revenue and guest loyalty.
Can work collaboratively across multiple departments in a fast-paced environment.

If you are passionate about luxury hospitality and creating unforgettable guest experiences, we would love to hear from you.

Apply today and become part of The Lygon Arms team.

Situated within the idyllic Cotswolds village of Broadway in Worcestershire. With roots dating back to the 14th century, The Lygon Arms is steeped in history, and remainders of the vast Tudor influence are visibly appreciated in the superb restoration of original features. The Lygon Arms boasts five exceptional culinary venues; the Lygon Bar Grill, the Lygon Wine Bar, The Russell Room, The Courtyard and the Spa Kitchen Bar, numerous snugs and lounges, a luxurious Spa, and 86 guest rooms, including the regally appointed Charles I suite. A perfect base from which to explore the Cotswolds, guests looking for a more rejuvenating stay can enjoy the calm of its spa retreat with a range of relaxing treatments and therapies.

Quick apply

Refine Your Search

guest experience manager jobs in evesham, wor

Guest Experience Manager

Operations Manager - The Fish Hotel

Operation Manager - The Fish Hotel

Deputy General Manager

Assistant Conference and Events Manager

Sales & Events Manager - 3 days a week

Events Coordinator

General Manager

Multi-Site Hospitality Events Manager

Hotel - Duty Manager

Assistant General Manager

Assistant Manager (New Opening Cheltenham)

Assistant Manager | Worcester NEW OPENING

Assistant Manager

People Operations Officer - Jockey Club Experiences

Front of House Manager

Hospitality and Restaurant manager

Reception Supervisor

Deputy General Manager

General Manager

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