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Customer Engagement & Sales Executive

Peleman Industries -
Horsham

Apply Now

Job details

Qualifications

Photography
CRM software
Social media management
Client engagement
Retention call handling
English
Market research
Digital marketing
Content marketing
Customer loyalty building
Relationship management
Customer interaction
Multidisciplinary collaboration
Outbound calling
Communication skills

Full job description

Samen maken we belangrijke momenten tastbaar

Bij Peleman geloven we dat belangrijke momenten in het leven, van de aankoop van een huis tot het afscheid van een geliefde, meer aandacht verdienen. Wij helpen om die momenten tastbaar te maken. En dat doen we samen, als één hecht team.

Als familiebedrijf sinds 1939 zijn we uitgegroeid van een lokale pionier tot een internationale speler actief in meer dan 120 landen. Wat ooit begon als Unibind, groeide onder de naam Peleman uit tot een wereldwijd erkende referentie in presentatie- en fotoproducten. Toch is onze manier van werken altijd persoonlijk en dichtbij gebleven.

We houden van korte lijnen, echte inspraak en werk dat je kan zien en voelen. We werken met respect voor elkaar, onze klanten en onze omgeving. Met loyaliteit en passie bouwen we samen aan kwaliteit, terwijl we blijven zoeken naar nieuwe en betere manieren om te creëren en te innoveren.

Van binding tot branding: we helpen onze klanten om hun boodschap sterker te maken en hun corporate image te versterken. Niet alleen met een mooi document, maar met een gepersonaliseerde totaalervaring die blijft hangen.

Innovatie zit diep in ons DNA. In ons eigen R&D-departement ontwerpen en ontwikkelen we machines en gepatenteerde oplossingen, waarmee we onze producten en processen voortdurend verbeteren en de lat hoger leggen in onze sector.

Ook onze verantwoordelijkheid voor mens en milieu nemen we ter harte. Zo werken we samen met maatwerkbedrijven en draaien onze gebouwen bijna volledig op zelfgegenereerde windenergie.

Bij Peleman geloven we dat sterke producten beginnen bij mensen die zich betrokken voelen bij wat ze samen maken. Iedereen draagt bij, iedereen telt mee en samen zijn we trots op het eindresultaat.

Kom jij mee bouwen aan memorabele momenten?

Ontdek wat we doen op www.peleman.com

https://www.peleman.com/nl/

Are you someone who combines digital marketing with a natural ability to connect with people?

Do you enjoy creating engaging content, building online communities and personally following up customers who have shown an interest?

Are you comfortable picking up the phone and starting a genuine conversation, without becoming a pushy salesperson?

Then you might be the Customer Engagement & Sales Executive we are looking for.

At Peleman Industries, we help professionals present and preserve their information in a sustainable, personal and professional way. From our UK office in Horsham, we are looking for a creative and commercially minded colleague who can connect digital communication with real human interaction.

Your role

As Customer Engagement & Sales Executive, you help strengthen the relationship between Peleman Industries and its customers throughout their customer journey.

You create relevant digital content, support segment focused campaigns and engage with customers through social media, email, telephone and other digital channels.

You follow up people who have interacted with our content, campaigns or websites. These are mainly existing customers, previous customers and warm contacts who already know Peleman Industries or have shown an interest in our solutions.

Your aim is not to approach customers with a hard sales message. You listen, ask questions, understand their needs and inspire them with products or applications that could be relevant to their business.

The role combines creative marketing with customer engagement. You will therefore spend part of your time developing content and increasing our digital visibility, and part of your time speaking directly with customers and following up commercial opportunities.

What will you do?

Social media and content

Create and publish engaging content for our social media channels.
Translate our products and solutions into relevant stories, applications and visual content.
Create or coordinate posts, photographs, videos, customer stories and other digital content.
Actively look for trends, topics and communities that are relevant to our target segments.
Help increase the visibility of Peleman Industries within selected markets and customer groups.
Respond to online interactions and encourage conversations with customers and prospects.
Feel comfortable representing Peleman Industries online and, where relevant, appearing in photographs or video content yourself.

Customer engagement

Follow up customers and warm leads who have interacted with our emails, websites, campaigns or social media content.
Contact customers by telephone, email, social media or other digital channels.
Ask the right questions to understand the customer’s business, needs and interests.
Inspire customers with suitable applications, products and solutions.
Build and maintain positive relationships with existing customers.
Reconnect with customers who have not purchased from Peleman Industries for some time.
Recognise opportunities for additional products, new applications or further collaboration.
Ensure that conversations and opportunities are followed up consistently.

Customer insight and feedback

Listen carefully to customer questions, reactions and ideas.
Gather testimonials, practical examples and customer stories.
Share relevant feedback with the Marketing and Sales teams.
Help identify what customers respond to and where communication or campaigns could be improved.
Contribute ideas for customer journeys, campaigns and segment focused communication.
Show interest in understanding results and learning what works and what does not. You do not need to be a technical data analyst.

Campaigns and customer journeys

Contribute to campaigns aimed at engaging, activating and retaining customers.
Support initiatives that encourage repeat purchases, additional purchases and renewed customer activity.
Help ensure that customers receive communication that is relevant to their interests and stage in the customer journey.
Provide practical customer and market input to colleagues responsible for CRM, data, marketing automation and campaign performance.
Help turn customer reactions and market signals into concrete ideas and actions.

Collaboration

Work closely with the UK Sales team and with the central Marketing team in Belgium.
Collaborate with colleagues specialised in content, brand, data, performance marketing, CRM and marketing automation.
Bring the voice of the customer and the reality of the UK market into that collaboration.
Contribute ideas, test different approaches and help improve campaigns based on customer feedback and results.
Work independently on your own activities while actively seeking the expertise and input of your colleagues.

Who are we looking for?

An enthusiastic and confident communicator who enjoys connecting with people.
Someone who combines creativity with natural commercial awareness.
A person who is genuinely interested in customers, their businesses and the challenges they face.
Someone who enjoys both creating content and having direct conversations with customers.
A person who is comfortable picking up the phone and following up warm contacts.
Someone who takes initiative and does not wait for every action to be assigned.
A curious person with an interest in markets, communities, customer behaviour and digital trends.
Someone who can turn customer feedback into useful input for Marketing and Sales.
A structured colleague who ensures that contacts and opportunities are properly followed up.
A person who enjoys working independently and also understands the value of a complementary team.
Someone who is focused on results without losing the human and relationship focused side of the role.

What do you bring?

Experience or a relevant qualification in marketing, communications, digital media, customer engagement, commercial communication or a related field.
Experience creating content for social media or other digital channels.
Strong written and verbal communication skills in English.
Confidence in speaking with customers by telephone and through digital channels.
An interest in customer relationship management, email marketing and marketing automation.
The ability to work with a CRM system and record customer contacts accurately.
An interest in campaign results and customer behaviour, without needing to be a technical specialist in data or reporting.
Experience with photography, video, community management, customer service or commercial lead follow up is an advantage.

What can you expect from us?

A varied role combining creativity, digital marketing, customer engagement and commercial impact.
The opportunity to help shape how Peleman Industries communicates with and engages customers in the UK market.
Room to contribute ideas, test new approaches and develop your own way of working.
Close cooperation with colleagues across Marketing and Sales in both the United Kingdom and Belgium.
Support from specialists in content, data, CRM, performance marketing and marketing automation.
A dynamic and international working environment with short communication lines.
A company culture that values initiative, collaboration and personal responsibility.
Opportunities to develop your knowledge of our products, markets, systems and digital tools.

Interested?

Are you ready to combine social media and digital communication with real customer relationships? Would you like to create content that starts conversations and then personally continue those conversations with customers?

and help us strengthen customer engagement and growth within the UK market.

Apply Now

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