Service leader Work, Jobs in Eynsford, Ken (with Salaries)

Customer Service Advisor
Spy Alarms Ltd —Orpington
- £26,000 - £32,000 a year
- Full-time
- English
- In-person
- Communication skills
- Free parking
- Health & wellbeing programme
Quick apply
Retail Team Leader (Lifestyle Department)
Ruxley Manor Garden Centre —Sidcup
- Up to £14.40 an hour
- Weekend availability
- Merchandising
- Supervising experience
- Team management
- Free parking
- Store discount
Quick apply
Dog Intake Coordinator
Battersea Dogs & Cats Home —Brands Hatch
- £28,290 a year
- Full-time
- Communication skills
- Annual leave
- Employee assistance programme
11d
Detention Custody Officer
Serco Plc —Gatwick Airport
- £29,563 - £32,653 a year
- 12 hour shift
- No experience needed
- Free parking
- Paid training
Supervisor (12 hours/week)
Build-A-Bear Workshop —Greenhithe
- 12 hour shift
- Team management
- Training & development
2d
Security Officer
BidvestNoonan —London
- £52,250 a year
- Full-time
- Customer service
- Continuous improvement
- Budgeting
Quick apply
Store Manager
Toolstation —Sevenoaks
- £30,765.03 a year
- Full-time
- Customer service
- Training & development
- Retail management
- Employee discount
4d
Sales Representative – Luxury Women’s Portrait Studio
Body And Soul Studios —London
- £50,000 - £70,000 a year
- Weekend availability
- English
- In-person
- Communication skills
- Employee discount
Quick apply
Hire Controller
Wernick Hire —Borough of Dartford
- Full-time
- Customer service
- Computer literacy
- Writing skills
- Free parking
- Annual leave
Quick apply
Guest Experience Coordinator Monday - Friday
CH&CO —London
- £37,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Outlook
- Employee assistance programme
- Employee discount
8d
Management Trainee- Bluewater
Schuh —Greenhithe
- Full-time
- Customer service
- Supervising experience
- Recruiting
- Relocation assistance
- Employee assistance programme
8d
Intelligence and Investigations Specialist (London)
NetWatch Global —London
- £28,000 - £32,500 a year
- Full-time
- Remote
- English
- Databases
- Bachelor's degree
- Health & wellbeing programme
- Flexitime
Quick apply
10d
Holiday Camp Manager
ActiveEdge Sports Group —London
- £101.68 - £170.28 a day
- Part-time
- Hybrid work
- Hospitality
- Management
- First Aid Certification
- Work from home
Quick apply
10d
Site Operative
SafeSite Security Solutions —Dartford
- £12.75 - £14.00 an hour
- Full-time
- Maths
- Driving
- Communication skills
- Free parking
- Health & wellbeing programme
Quick apply
8d
Team Leader (Halon Recycling)
Avia Technique Ltd —Erith
- £39,000 - £41,000 a year
- Full-time
- Supervising experience
- Continuous improvement
- Team management
- Free parking
- Employee assistance programme
Quick apply
13d
Hire Desk Team Leader
Hire Safe Solutions Ltd —Thurrock
- £38,000 - £42,000 a year
- Full-time
- Supervising experience
- Team management
- Organisational skills
- Free parking
- Annual leave
Quick apply
8d
Workplace Operations Coordinator - London
Brave —London
- £50,000 - £60,000 a year
- Google Suite
- Computer literacy
- Human resources
Executive Driver
Carebase Central Office —Sevenoaks Town and St. John's
- £37,794.60 a year
- Weekend availability
- Customer service
- Driving
- Travel
- Annual leave
- Employee assistance programme
Team Leader - 21 Soho Square
ST James Facilities —London
- £39,250 a year
- Full-time
- Word processing
- Writing skills
- English
Quick apply
Office Assistant
Ohme —London
- £26,000 - £33,000 a year
- Full-time
- Administrative experience
- Accounting
- Front desk
Quick apply
3d

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Customer Service Advisor

Spy Alarms Ltd -
Orpington

Quick apply

Job details

Permanent | Full-time
£26,000 - £32,000 a year

Benefits

Free parking
Casual dress
Health & wellbeing programme
Company pension
Company events
Employee assistance programme
Employee discount
Enhanced maternity leave
Bereavement leave
Enhanced paternity leave
Referral programme
Sick pay
On-site parking

Qualifications

Customer service call handling
Inbound customer enquiry call handling
GCSE
Case note recording
Case record updates
Internal department liaison
English
Appointment booking and call handling
Customer support
Customer interaction
Communication skills

Full job description

Customer Service Advisor

Orpington

£26,000-£32,000

COMPANY OVERVIEW

Spy Alarms are a leading security company based in the South-East. It is an exciting time to join Spy Alarms who are experiencing impressive growth. We are already one of the largest privately-owned installers of fire detection and security systems in the Southeast. The Spy group now has 75,000 customers across London and the Southeast. Despite this, our staff continue to value the “family feel” culture that Spy has retained and enjoy working in a flexible, friendly, supportive team environment.

ROLE SUMMARY

Reporting to the Team Leader, the Customer Service Advisor is the primary point of contact for customers requiring reactive support following a fault, system issue or service concern.

The customer Service Advisor owns and coordinates the customer journey from first contact through to resolution, ensuring customers receive timely updates, clear communication and confidence that their issue is being actively managed.

Working closely with Controllers, Engineers, Technical Support and other operational teams, the coordinator ensures that fault cases are accurately logged, appointments are arranged efficiently, and customers never feel passed between departments.

The role requires strong customer service skills, attention to detail and a commitment to taking ownership of cases from start to finish.

MAIN RESPONSIBILITIES

Customer Service Advisors are the voice of reassurance when a customer experiences a fault or service issue.

They reduce customer anxiety through ownership, communication and proactive case management, ensuring every customer feels listened to, informed and supported throughout their journey.

Areas of responsibility

Take ownership of customer issues from first contact through to resolution
Be the main point of contact for customers, keeping them informed throughout
Ensure customers never feel passed between teams
Handle inbound calls and emails relating to faults and service issues
Gather the right information to help diagnose issues and book the correct engineer
Maintain accurate and detailed customer records within Dynamics
Proactively manage open cases and support the resolution of outstanding work
Book appointments efficiently, considering customer needs and operational requirements
Provide clear and comprehensive notes for engineers and Controllers
Support Controllers in delivering excellent customer service and operational performance
Order and track parts required for engineer visits
Support the progression of small works opportunities identified through service visits
Deliver a high level of service to all customers, with particular focus on Platinum and Gold accounts

KEY PERFORMANCE MEASURES

Customer satisfaction

Return visits and first-time fix rate

% Free of Charge visits

Inbound and Outbound Call Performance

Abandoned call rate

Email case backlog

Case ownership and resolution

Aged work orders

Small works conversion support

Quality of case notes

EXPECTED BEHAVIOURS

Customer-first mindset
Strong ownership and accountability
Calm under pressure
Excellent communication skills
Strong attention to detail
Proactive approach to problem solving
Collaborative team player

In return, you have the chance to work for a successful growing NSI gold and BAFE approved company with a great reputation and knowledge of CCTV, Access Control and Fire and Intruder Alarms.

BENEFITS

Competitive Salary
Pension
Up to 25 days holiday plus bank holidays and attendance bonus of 1 day
BUPA employee assistance program
Career progression opportunities
Staff referral scheme
Company sick pay
Rewards & recognition programmes
Ongoing training
Company events
Bereavement leave
Casual dress
Company pension
Employee discount
Enhanced maternity leave
Enhanced paternity leave
Health & wellbeing programme
On-site parking
Referral programme

Hours and other details about the job:

This is an office-based role with standard hours of 8.30am-5.00pm Monday – Friday and some flexibility to manage any task in hand.

NSSA Security Screening is required for this role.

Job Types: Full-time, Permanent

Pay: £26,000.00-£32,000.00 per year

Benefits:

Company pension
Free parking
Health & wellbeing programme
On-site parking
Sick pay

Application question(s):

Do you live in or close to Orpington?
Are you working with Controllers, Engineers, Technical Support and other operational teams

Education:

GCSE or equivalent (preferred)

Experience:

Working in a reactive busy environment: 2 years (preferred)
customer service Advisor: 2 years (required)

Language:

English (required)

Work authorisation:

United Kingdom (required)

Work Location: In person

Quick apply

Refine Your Search

service leader jobs in eynsford, ken

Customer Service Advisor

Retail Team Leader (Lifestyle Department)

Dog Intake Coordinator

Detention Custody Officer

Supervisor (12 hours/week)

Security Officer

Store Manager

Sales Representative – Luxury Women’s Portrait Studio

Hire Controller

Guest Experience Coordinator Monday - Friday

Management Trainee- Bluewater

Intelligence and Investigations Specialist (London)

Holiday Camp Manager

Site Operative

Team Leader (Halon Recycling)

Hire Desk Team Leader

Workplace Operations Coordinator - London

Executive Driver

Team Leader - 21 Soho Square

Office Assistant

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