It support Work, Jobs in Faversham, Ken (with Salaries)

Analyst, Enterprise Service Desk
ABACUS —Sittingbourne
- Full-time
- Travel
- In-person
- Communication skills
- Annual leave
- Employee discount
Quick apply
IT Support Technician
INGENIUM BIOMETRIC LABORATORIES LIMITED —Canterbury
- £27,400 - £35,000 a year
- Full-time
- Google Suite
- Customer service
- Windows
- Free parking
Quick apply
5d
Service Desk Technician
ORBITAL NET LIMITED —Canterbury
- £25,500 - £26,500 a year
- Rotating shift
- Communication skills
Quick apply
IT Infrastructure & Security Technician
Amphenol Martec Career Page —Whitstable
- Full-time
- Communication skills
- Free parking
- Employee assistance programme
Quick apply
2nd Line Support Technician
Primary Technologies (S.E) Ltd —Folkestone
- From £27,000 a year
- Full-time
- Communication skills
- Free parking
- Health & wellbeing programme
Quick apply
12d
IT Infrastructure & Security Technician
Amphenol Limited Career Page —Whitstable
- Full-time
- Communication skills
- Free parking
- Employee assistance programme
Quick apply
2nd Line Engineer
Akita Systems Ltd —Sevenoaks
- £30,000 - £35,000 a year
- Maintenance
- Mentoring
IT Technician
Laptronic Systems Limited —Gillingham
- £10.85 - £12.71 an hour
- Overtime
- Computer literacy
- Hand tools
- Communication skills
- Free parking
- Employee discount
Quick apply
13d
1st Line Technician
Cyan IT —Aylesford
- £25,000 - £28,000 a year
- Full-time
- English
- Organisational skills
- SharePoint
Quick apply
8h
1st Line Engineer
Akita Systems Ltd —Sevenoaks
- £26,000 - £30,000 a year
- Computer literacy
- Computer skills
IT Service Desk Apprentice
QA Apprenticeships —Dover
- £23,151.50 a year
- Hybrid work
- Microsoft Word
- Analysis skills
- Organisational skills
- Annual leave
- Employee assistance programme
Senior IT Technician
Demelza —Sittingbourne
- £18.71 an hour
- Full-time
Facilities Helpdesk Administrator
Bauvill Ltd —Rochester
- £24,500 - £26,500 a year
- Full-time
- Customer service
- Supervising experience
- In-person
- Free parking
- Health & wellbeing programme
Quick apply
12d
Application Support Analyst
Commercial Services Group —West Malling
- £25,948.96 a year
- Full-time
- Hybrid work
- Organisational skills
- Communication skills
- Annual leave
- Employee discount
Quick apply
9d
R2R103855 - 130619 - IT Apprentice
South End City Council —Southend-on-Sea
- £15,434 a year
- Annual leave
10d
HR Systems Analyst
Synapri —Rochester
- £28,000 - £32,000 a year
- Azure
- Maintenance
ICT Lead PHP Developer (Jadu Platform & Digital Services)
Medway Council —Chatham
- £45,795 a year
- Full-time
- Hybrid work
- Mentoring
Senior IT Technician
University of Greenwich —Medway
- £38,784 - £44,746 a year
- Call to connect
- University
- Mentoring
- Leadership
2d
IT Governance, Risk and Control Specialist
Cabot Financial —West Malling
- Hybrid work
- Employee discount
Quick apply
Digital Friend Volunteer
Age Well East – Colchester —Shoeburyness
Quick apply

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Analyst, Enterprise Service Desk

ABACUS -
Sittingbourne

Quick apply

Job details

Full-time

Benefits

Private dental insurance
Annual leave
Company pension
Discounted gym membership
Company events
Private medical insurance
Employee discount
Life insurance

Qualifications

Microsoft Windows Server
Technical troubleshooting
ConnectWise
TCP
User account provisioning
Ticket management
User account management
Computer hardware
Technical support incident logging
Mac OS
IP networking
Customer support
VMWare
Communication skills
vSphere
Intune
Help desk

Full job description

Job Summary

A unique opportunity to join and grow within a leading technology provider, serving the financial services sector. You will be the client's first point of contact, responding to service requests and incidents, where appropriate escalating to the relevant teams. Your role's primary focus will be providing remote support to our clients. This position requires a high level of professionalism while performing daily support tasks as required. Experience working directly with end users on a daily basis along with a passion to deliver superior customer experience and technology is required.

Responsibilities (including but not limited to the following as required):

Provide best in class technical support to our clients primarily via phone and email but on occasions also onsite at client offices.
Effectively communicate with both clients and peers ensuring timely responses.
Record all work activities in a timesheet in our ticketing system (ConnectWise).
Must be able to multi-task client issues when applicable.
Document technical issues and take ownership of escalating issues to the appropriate SME team.
Must be amenable to occasional travel.
Must meet the minimum standard for personal key performance indicators.
Must contribute to the overall success of team mandated goals and key performance indicators.
Must be flexible regarding duties and hours of work, there will be occasional requirements to work out of hours for client onboardings and other project work.

Proficiencies:

Incredible sense of pride and passion for what you do and a desire to help your teammates.
Must be neat, organised, energetic, and show initiative.
Support and provide expertise of the evolving Microsoft 365 suite of products, self-learning and self-training new products and services when applicable.
Experience with advanced hardware troubleshooting and the installation of core Networking equipment.

Technical Skills:

Create/Manage Active Directory accounts, groups & permissions.
Duo Security and other two factor authentication applications.
Microsoft 365.
Microsoft Entra/Azure Active Directory/Intune.
Troubleshoot hardware (video cards, USB & peripheral devices, and drivers, etc.).
Understanding of Networking fundamentals.
VMware vSphere administration.
Install, configure & manage print queues.
Troubleshoot DNS, DHCP and TCP/IP issues.
Experience administering Windows 10/11 and Server 2012 and above.
Experience administering Windows Server 2012 and above.

Nice to Haves:

Ability to learn new technologies and systems quickly.
Experience managing or working in a multi-tenant environment.
Experience working in Financial services and/or MSP space.
Microsoft certified.
Ability to work through issues methodically.
Basic experience with policy management (Group Policy & Intune).
Experience in support Mac OS X devices.

Qualifications:

Minimum 3 years' experience working in IT roles demonstrating excellent customer service and support.
Relevant professional qualifications a plus
Great attitude, team player always willing to pitch in and take on new tasks
Proactive/flexible nature

What you can Expect:

Generous annual leave entitlement plus bank holidays (pro-rata if part-time working hours apply)
Gym discount
Life insurance
Comprehensive travel insurance for you and your family in line with scheme rules
Confidential well-being and counselling support
Competitive Compensation
Contributory pension scheme
Company events
Private Medical and Dental Insurance

You'll love this job if:

You are highly STRATEGIC: You are always looking for opportunities to produce the best work output with the most efficiency
You are extremely ORGANISED: You are not overwhelmed by the thought of tackling multiple tasks simultaneously.
You are DETAIL ORIENTED: You appreciate the importance of having detailed and precise information.
You are a strong COMMUNICATOR: You are a people person and collaborate well with others.
You are AGILE: You adapt well to changing needs and priorities and are able to pivot easily to achieve goals and deadlines.
You are PASSIONATE: about your work and support the people at this company.

Polite Notice to Recruitment Agencies: We are recruiting for this role directly, but we do have a preferred supplier list of valued recruitment partners who support us when we need a little extra help. If you are not one of our preferred recruitment partners, we won't accept your CV introductions or grant any candidate ownership to any introductions that you make.

Abacus Information Technology Limited is an equal opportunities employer. We value diversity and promote equality across our business. The terminology used in this advert is not intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. Therefore, we welcome qualified applicants applications from all sections of society and are always happy to discuss reasonable adjustments and / or additional arrangements as required to support your application.

This role may be subject to a background check after an employment offer has been made, and final employment will be subject to a positive result; in addition, a reference and DBS check may be requested at the final stage of the process.

Job Type: Full-time

Work Location: In person

Quick apply

Refine Your Search

it support jobs in faversham, ken

Analyst, Enterprise Service Desk

IT Support Technician

Service Desk Technician

IT Infrastructure & Security Technician

2nd Line Support Technician

IT Infrastructure & Security Technician

2nd Line Engineer

IT Technician

1st Line Technician

1st Line Engineer

IT Service Desk Apprentice

Senior IT Technician

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Application Support Analyst

R2R103855 - 130619 - IT Apprentice

HR Systems Analyst

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Senior IT Technician

IT Governance, Risk and Control Specialist

Digital Friend Volunteer

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