Workshop manager Work, Jobs in Feering, Ess (with Salaries)

Service Desk Controller
Armill Lift Trucks Limited —Braintree
- From £27,500 a year
- Full-time
- Computer literacy
- Analysis skills
- Organisational skills
- Free parking
Quick apply
Head Greenkeeper
Colne Valley Golf Club (Earls Colne) —Earls Colne
- £35,000 - £50,000 a year
- Full-time
- Budgeting
- In-person
- Leadership
- Free parking
- Employee discount
Quick apply
6d
Finance/Office Manager
Precision Made Joinery —Sudbury
- £15 - £18 an hour
- Full-time
- Microsoft Excel
- Microsoft Office
- Administrative experience
- Free parking
Quick apply
Project Manager - Engineering and Fabrication
RMi Engineering Ltd —Wattisham
- Business development
- Continuous improvement
- Team management
- Free parking
Quick apply
Hiredesk Lead
Atlas Winch & Hoist Services —Great Dunmow
- £35,000 - £40,000 a year
- Full-time
- Microsoft Word
- Organisational skills
- In-person
Quick apply
General Manager
Jobs In. Fitness —Billericay
- £45,000 - £50,000 a year
- Sales
- Business development
- Continuous improvement
Quick apply
Aftersales Consultant (Automotive)
MSX International —Colchester
- Up to £43,000 a year
- Full-time
- Hybrid work
- Computer literacy
- Writing skills
- Continuous improvement
- Annual leave
- Employee discount
Quick apply
3d
Wood Machinist
TMJ Interiors —Bildeston
- Overtime
- Quality control
- Construction experience
- In-person
- Free parking
- Health & wellbeing programme
Quick apply
2d
Enterprise & Entrepreneurship Manager
University of Suffolk —Ipswich
- £37,694 - £42,254 a year
- Part-time
- Annual leave
- Employee assistance programme
3d
Senior Learning and Development Coordinator
Consensus —Colchester
- £30,000 a year
- Full-time
- Training & development
- Annual leave
- Employee assistance programme
Quick apply
Workshop Controller - Clacton
Underwoods Motoring —Clacton-on-Sea
- £30,000 - £40,000 a year
- Full-time
- In-person
- Communication skills
- Free parking
- Employee discount
Quick apply
7d
Programme Growth and Partnerships Manager
Lads Need Dads C.I.C —Colchester
- Up to £37,000 a year
- Full-time
- Hybrid work
- Management
- Supervising experience
- Experience working with children
Quick apply
7d
Bodyshop Technical Lead/ Estimator
Maldon Accident Repair Centre —Braintree
- Up to £50,000 a year
- Full-time
- Continuous improvement
- Team management
- In-person
- Free parking
- Store discount
Quick apply
7d
Trainee Gun Technician (Gunsmith)/ Warehouse Operative
Sportmarketing SMK —Colchester
- Full-time
- Maintenance
- In-person
- Mechanical knowledge
- Free parking
Quick apply
Depden Care Farm Operations Manager
Depden Care Farm —Bury St. Edmunds
- £35,000 - £40,000 a year
- Full-time
- Writing skills
- Organisational skills
- Leadership
- Free parking
- Sick pay
Quick apply
3d
Engine Rebuild Technician
Saxton 4x4 —Chelmsford
- Up to £55,000 a year
- Full-time
- Quality control
- Organisational skills
- In-person
- Referral programme
Quick apply
Transport Manager (CPC Qualification a must)
euroloo —Great Baddow
- £42,000 a year
- Full-time
- Organisational skills
- Budgeting
- Communication skills
- Free parking
Quick apply
23h
Workshop Manager
SunbeltRentals —Basildon
- Customer service
- Computer literacy
- Computer skills
- Annual leave
Quick apply
Assistant Shop Manager
Mind (Retail) —Heybridge
- Customer service
- Retail management
- Annual leave
- Employee assistance programme
Social Impact Advisor
Balfour Beatty —Colchester
- Hybrid work
- Travel
- In-person
- Annual leave

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Service Desk Controller

Armill Lift Trucks Limited
Braintree

Quick apply

Job details

Permanent | Full-time
From £27,500 a year

Benefits

Free parking
Company pension
On-site parking

Qualifications

Customer service call handling
Inbound customer enquiry call handling
Computer literacy
Logistics
Internal department liaison
Analysis skills
Transportation management systems
Organisational skills
Planned Preventative Maintenance (PPM) implementation
Computer skills
Customer support
Customer interaction
Lifting Operations and Lifting Equipment Regulations (LOLER) 1998
Communication skills
Planned maintenance

Full job description

Job Overview

JOB DESCRIPTION

Service Desk Controller – Fork Truck & Materials Handling Industry

Job Title: Service Desk Controller
Department: Service
Reports To: Service Manager
Location: Braintree, Essex
Hours: Mon – Thurs 07.45 – 16.45 Friday 07.45 – 16.00
Employment Type: Permanent – Full time

1. Job Purpose

The Service Desk Controller is responsible for the efficient day-to-day coordination of the Company's field service and engineering operations.

The role is the central point of contact between customers, service engineers, the Service Manager, parts department and management, ensuring that breakdowns, repairs, servicing, planned maintenance and statutory examinations are scheduled, progressed and completed efficiently.

The Service Desk Controller will ensure that customer requirements are dealt with promptly and professionally, engineers are appropriately allocated to jobs, and all service documentation and records are accurately maintained.

The role is critical to maintaining high levels of customer service, engineer utilisation, first-time fix performance, job control and compliance.

2. Key Responsibilities

A. Service Desk & Customer Management

Act as the primary point of contact for customers requiring service, repairs, breakdown assistance, servicing or examinations.
Receive and accurately record customer service requests by telephone, email and other communication channels.
Establish the nature and urgency of reported faults and determine the appropriate response.
Provide customers with realistic information regarding engineer attendance and job progress.
Keep customers informed of delays, parts requirements and changes to planned attendance.
Deal with customer queries professionally and promptly.
Escalate complaints and serious service issues to the Service Manager.
Maintain a professional and customer-focused approach at all times.

Person Specification

Essential

Previous experience in a service desk, engineering administration, service coordination or similar role.
Excellent telephone and communication skills.
Strong organisational and administration skills.
Ability to prioritise multiple tasks.
Ability to work under pressure.
Good computer literacy.
Good attention to detail.
Ability to communicate effectively with engineers and customers.
Ability to deal with changing priorities.
Professional and customer-focused manner.
Ability to work independently and as part of a team.

Desirable

Previous experience within the forklift truck/materials handling industry.
Experience of coordinating mobile engineers.
Knowledge of forklift trucks and materials handling equipment.
Knowledge of LOLER requirements.
Experience of planned preventative maintenance.
Experience using service management/job management software.
Experience dealing with breakdowns and emergency call-outs.
Understanding of parts and repair processes.
Experience in an engineering or mechanical environment.

The role offers:

Full-time, permanent employment

Pension Scheme

A varied role with genuine responsibility
A friendly and team-focused working environment
The opportunity to work closely with customers, suppliers, drivers and workshop teams

A position where strong performance, reliability and customer service are highly valued

Pay: From £27,500.00 per year

Benefits:

Free parking
On-site parking

Work Location: In person

Quick apply

Refine Your Search

workshop manager jobs in feering, ess

Service Desk Controller

Head Greenkeeper

Finance/Office Manager

Project Manager - Engineering and Fabrication

Hiredesk Lead

General Manager

Aftersales Consultant (Automotive)

Wood Machinist

Enterprise & Entrepreneurship Manager

Senior Learning and Development Coordinator

Workshop Controller - Clacton

Programme Growth and Partnerships Manager

Bodyshop Technical Lead/ Estimator

Trainee Gun Technician (Gunsmith)/ Warehouse Operative

Depden Care Farm Operations Manager

Engine Rebuild Technician

Transport Manager (CPC Qualification a must)

Workshop Manager

Assistant Shop Manager

Social Impact Advisor

I want to receive the latest job alerts for workshop manager in feering, ess

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