Business operations Work, Jobs in Ferrybridge, Wyk (with Salaries)

Customer Resolution Team Leader
Nexus Vehicle Rental —Pudsey
- £32,000 - £34,500 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Customer service
- Analysis skills
- Life insurance
Quick apply
Business Systems & Stock Coordinator
OLS Ltd —Doncaster
- £28,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Oracle
- Free parking
- Annual leave
Quick apply
11d
Business Operations Coordinator
Inspired Joinery & Projects Ltd —York
- £28,000.00 - £35,501.21 a year
- Full-time
- Travel
- In-person
- Up to 25% travel
- Free parking
- Flexitime
Quick apply
2d
Facilities Coordinator
Shepley Spring Ltd —Knaresborough
- £42,000 - £50,000 a year
- Full-time
- Maintenance
- Microsoft Office
- Organisational skills
- Free parking
- Health & wellbeing programme
Quick apply
9d
Operations Assistant
Enfinium —Knottingley
- Weekend availability
- Employee assistance programme
- Employee discount
13d
Supply Chain Operations Planner
TotalEnergies Marketing UK Limited —Knottingley
- Up to £32,000 a year
- Monday to Friday
- Microsoft Excel
- In-person
- Communication skills
Quick apply
Human Centred Design - User Researcher
CGI —Leeds
- Full-time
- Continuous improvement
- Travel
- Agile
Quick apply
Factory Trainer
Forza Foods Ltd —Pontefract
- Monday to Friday
- Microsoft Excel
- Organisational skills
- IT
- Store discount
- Annual leave
Operations & Business Analyst (Manufacturing)
Hartwell Manufacturing Ltd —Ossett
- Full-time
- Microsoft Excel
- Analysis skills
- No degree
- Free parking
Quick apply
8d
Program Operations Manager
Authentix, Inc. —York
- £40,000 - £55,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Office
- Project management
Quick apply
Breakdown Controller
M Group —Castleford
- Computer literacy
- Annual leave
- Employee assistance programme
Revenue Protection Officer
United Gas and Power —Guiseley
- Monday to Friday
- Hybrid work
- Microsoft Office
- Analysis skills
- IT
- Annual leave
Quick apply
Operations Executive
GenNorth —Leeds
- From £30,000 a year
- Part-time
- Hybrid work
- Microsoft Office
- Human resources
- Organisational skills
- Annual leave
- Work from home
Quick apply
Business Operations Administrator
Northern Health —Wakefield
- £26,000 - £30,000 a year
- Full-time
- Microsoft Office
- Administrative experience
- IT
- Free parking
- Annual leave
Quick apply
1d
Business Development Representativ - South West Yorkshire
AG Barr —York
- £27,800 a year
- Full-time
- Hospitality
- Sales
- Business development
- Employee discount
Quick apply
10d
Store Manager
Bubble CiTea —Castleford
- £26,000 - £28,000 a year
- Weekend availability
- In-person
- Leadership
- Marketing
- Employee discount
Quick apply
Operations Supervisor
Consejo Ciudadano UK —Leeds
- £3,000 - £4,100 a month
- Full-time
- Customer service
- Microsoft Office
- Computer skills
- Free parking
Quick apply
2d
Operations Supervisor
Torque —Castleford
- From £34,000 a year
- Full-time
- Microsoft Office
- Supervising experience
- IT
- Referral programme
Quick apply
9h
AI Product Manager
UniHomes —Sheffield
- £65,000 - £80,000 a year
- Full-time
- Salesforce
- AI
- Employee discount
- Referral programme
Quick apply
General Manager-Retail
Yorkshire Caravans and Motorhomes LTD —Doncaster
- £40,000 - £60,000 a year
- Full-time
- Management
- IT
- In-person
- Store discount
- Employee discount
Quick apply
8d

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business operations jobs near ferrybridge, wyk

Customer Resolution Team Leader

Nexus Vehicle Rental -
Pudsey

Quick apply

Job details

Full-time
£32,000 - £34,500 a year

Benefits

Cycle to work scheme
Enhanced maternity leave
Enhanced paternity leave
Life insurance
On-site parking

Qualifications

Microsoft Excel
Customer service
GCSE
Analysis skills
NVQ

Full job description

About the role

As a Customer Resolution Team Leader, you will lead, coach and motivate a team of Rental Support Agents and Seniors to support the delivery of departmental KPIs, targets and objectives across telephony, email, live chat, administration and vehicle sourcing activity. Your aim is to achieve excellent standards of customer service and drive continuous improvement within the Contact Centre. This role is hybrid working with a minimum requirement of 2 days office attendance per week.

What you'll do

Lead and motivate a team of Rental Support Agents and Seniors to achieve agreed targets contributing to the overall Nexus objectives.
Provide clear and concise direction, support and guidance to the team through effective coaching, leadership and setting of SMART objectives.
Manage performance through regular, effective reviews, addressing performance issues in line with Nexus performance management policies detailed within our handbook and escalating to disciplinary sanctions where appropriate.
Conduct development reviews and recommend training and development plans.
Manage people absence in line with Nexus procedures, ensuring the welfare of our people.
Highlight processes and procedure improvements to enhance the customer and supplier experience or improve operational efficiency, utilising NPS and customer feedback tools.
Build effective working relationships with key stakeholders from other teams and departments.
Communicate all information clearly and in a timely manner.
Act as a role model to others whilst striving to achieve high standards of performance and customer service.
Ensure full adherence to the company's Health & Safety policy and procedures.
Support out Customer Resolution Operations Manager to highlight operational risks and areas for improvement.
Commitment to own continuous personal development.
Coach your team to build positive working relationships with all customers, offering bespoke solutions for customers requiring additional care/understanding of partner processes and procedures.
Oversee the end-to-end complaints and escalations process, conducting thorough investigations and delivering fair, customer-focused resolutions.
Ensure knowledge of all work types. Contact Centre work types, including bespoke areas such as HGV & Plant Hire, and Savings & Bulk Order operations, are kept up to date.
Acting as the senior escalation point for high-risk or high-impact customer issues.

About you

Approachable and has a creative mindset
Takes pride in hitting targets, delivering on time and quality
Ambitious and results-motivated, somebody who wants to track performance and is competitive to continually improve this
Resilient – identifies improvements for own self, the team and the business and puts these changes into place immediately
Good analytical and numerical skills
Enjoys a fast-paced, busy work environment.
Forward-thinking problem solver who is solution driven.
Have superb attention to detail.

Desired Experience

A proven track record in leading and developing a high-performing team, preferably in a Contact Centre or Customer Service environment
Experience working in a customer-focused environment, ideally working with SLA’s.
Proficient in the use of Microsoft applications (Excel in particular) and analysis of BI.
GCSE Maths and English or equivalent
Customer Services NVQ level 3 or equivalent
Experience of the automotive / rental sector desired, but not essential.

Pay: £32,000.00-£34,500.00 per year

Benefits:

Cycle to work scheme
Enhanced maternity leave
Enhanced paternity leave
Life insurance
On-site parking

Work Location: Hybrid remote in Pudsey LS28 6AA

Quick apply

Refine Your Search

business operations jobs in ferrybridge, wyk

Customer Resolution Team Leader

Business Systems & Stock Coordinator

Business Operations Coordinator

Facilities Coordinator

Operations Assistant

Supply Chain Operations Planner

Human Centred Design - User Researcher

Factory Trainer

Operations & Business Analyst (Manufacturing)

Program Operations Manager

Breakdown Controller

Revenue Protection Officer

Operations Executive

Business Operations Administrator

Business Development Representativ - South West Yorkshire

Store Manager

Operations Supervisor

Operations Supervisor

AI Product Manager

General Manager-Retail

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