Information specialist Work, Jobs in Flitwick, Bdf (with Salaries)

1st Line Service Desk Analyst (Days)
Intercity Technology —Shefford
- Hybrid work
- Employee assistance programme
Registration Officer Citizenship and Systems
Milton-Keynes-Council —Milton Keynes
- £33,119 - £37,563 a year
- Management
- Databases
- Presentation skills
- Annual leave
- Work from home
2d
Maintenance and Contracts Co-ordinator - Full Time
Levant —Leighton Buzzard
- £29,500 - £32,500 a year
- Full-time
- Microsoft Word
- CRM software
- Microsoft Outlook
- Free parking
Quick apply
6d
4 Year Technical Degree Apprentice (IT & Technology)
Unisys —Milton Keynes
- Full-time
- Data analysis skills
- Analysis skills
- Organisational skills
Customer Service Advisor
Copart —Bedford
- £27,976 a year
- Monday to Friday
- Communication skills
- Employee discount
- Life insurance
Quick apply
Planning Consultant
Green Retreats —Aylesbury
- £32,000 a year
- Full-time
- CRM software
- Mentoring
- Organisational skills
- Free parking
- Health & wellbeing programme
Quick apply
Caterlink - Catering Assistant
Caterlink —Ampthill
- £12.71 an hour
- Full-time
- Customer service
- Restaurant
- Employee assistance programme
- Employee discount
Quick apply
7d
Retail Customer Service - Multi Site
Entain —Bedford
- £13 an hour
- Overtime
- Cash handling
Production Operator
SYNERTEC LTD —Milton Keynes
- £27,976.08 a year
- Full-time
- Employee assistance programme
- Employee discount
Quick apply
Transport Administrator – Specialist Haulage
RJC Lowloaders Ltd —Rushden
- £41,600 a year
- Full-time
- Computer literacy
- Organisational skills
- Computer skills
- Free parking
Quick apply
Intelligence and Incident Response Co-ordinator
Wilson James —Milton Keynes
- £14.58 an hour
- Customer service
- Data analysis skills
- Continuous improvement
- Annual leave
- Employee discount
Team Leader
HM Courts & Tribunal Service —Milton Keynes
- £20,001 - £40,000 a year
- Part-time
- Hybrid work
- Presentation skills
- Organisational skills
- Leadership
- Annual leave
- Employee discount
14d
Recruitment Coordinator
The Bedford College Group —Bedford
- £25,585 - £30,915 a year
- Part-time
- Customer service
- Microsoft Office
- Human resources
- Annual leave
5d
Guest Relations - Priority Complaints Advisor
Whitbread —Houghton Regis
- £29,826 a year
- Full-time
- Restaurant
- Communication skills
Quick apply
5d
Deputy Regional Operations Manager
Wilson James —Milton Keynes
- £45,000 a year
- Full-time
- Management
- Customer service
- Computer literacy
- Annual leave
- Employee discount
8d
Targeted Interventions Coordinator
Change Grow Live —Buckinghamshire
- £28,557.79 - £32,802.41 a year
- Employee discount
- Referral programme
Receptionist
The Bedford College Group —Bedford
- £25,467 - £28,482 a year
- Part-time
- Continuous improvement
- Organisational skills
- Front desk
- Annual leave
7d
Environmental Crime Officer - 33875
Environment Agency —Welwyn Garden City
- £34,320 a year
- Part-time
- Hybrid work
- Presentation skills
- Travel
- Work from home
- Flexible schedule
8d
Commercial Administrator
M Group —Stevenage
- Microsoft Office
- Data entry
- IT
- Annual leave
- Employee assistance programme
CAD Technician / Estimator – Full Time
T Nevill & Co Ltd —Stevenage
- £38,000 - £44,000 a year
- Full-time
- Organisational skills
- Computer skills
- In-person
- Free parking
Quick apply
8d

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1st Line Service Desk Analyst (Days)

Intercity Technology -
Shefford

Apply Now

Job details

Permanent

Benefits

Company pension
Employee assistance programme

Qualifications

Technical troubleshooting
SCCM
GCSE
UK GDPR
Ticket management
Microsoft Office Suite
MTA
Remote access software
Ticket management systems
Technical support incident logging
TeamViewer
Customer support
IT incident logging
Active Directory
CompTIA A+
Help desk

Full job description

About The Role

Launch Your IT Career as a 1st Line Support Analyst!

We’re looking for a proactive and customer-focused 1st Line Support Analyst to join our high-performing IT Service Desk team. If you're passionate about technology, love solving problems, and want to build a career in a people-first organisation, this is your chance to make a real impact.

As a 1st Line Support Analyst, you’ll be the first point of contact for IT support queries, helping users across the business stay connected, productive, and secure. You’ll work with a wide range of technologies and gain hands-on experience in a fast-paced, service-driven environment.

We’re looking for someone who’s eager to learn, thrives on helping others, and brings a calm, solutions-focused approach to every challenge.

This is a hybrid role, with 3 days per week on-site at our Meppershall office after completion of your training. Shifts are worked across weekends and bank holiday and cover 7am - 4pm and 10am - 7pm once training is complete.

Key Responsibilities as a 1st Line Support Analyst:

Provide first-line technical support for hardware, software, and network issues
Log, manage, and resolve support tickets using service desk tools such as HALO
Use remote access tools (e.g. AnyDesk, TeamViewer, SCCM) to troubleshoot and resolve issues
Communicate clearly and professionally with users at all levels of the business
Escalate complex issues to senior team members with accurate documentation
Maintain up-to-date and accurate records of all support interactions
Support the wider IT team in delivering a high-quality, customer-centric service

Experience and Knowledge:

Basic understanding of IT infrastructure including desktops, laptops, printers, and networking
Familiarity with Microsoft Windows OS and Microsoft 365 applications
Exposure to Active Directory (e.g. password resets, user account creation)
Experience using service desk platforms such as HALO, ServiceNow, or Freshdesk
Awareness of cyber security best practices and data protection standards (e.g. GDPR)
Previous experience in a 1st line support or helpdesk environment (desirable but not essential)

Qualifications and Desirable Skills:

GCSE Maths and English (Grade 4 or above)
Logical thinker with strong problem-solving skills
Excellent communication and customer service abilities
Willingness to learn and develop technical knowledge
Ability to prioritise tasks and remain calm under pressure
Team player with a proactive, can-do attitude
CompTIA A+ or Microsoft Technology Associate certification (desirable)

What We Offer:

33 days holiday (inclusive of bank holidays), plus your entitlement will increase by one day for each full calendar year you are employed, up to a maximum of five days.
Annual pay reviews.
Holiday buy scheme.
All-company bonus scheme.
Death in service cover.
Employee assistance programme.
Company pension.
Active social calendar.
A strong focus on developing our people.

About Us

Intercity Technology provides reliable and secure technologies in communications, cloud, and managed services, with a big difference – Intercity is a technology solutions partner that isn’t all about tech. It’s about a great bunch of people combining their passion, expertise, and dedication to deliver extraordinary results for businesses.

Our vision is to be the best technology partner to work for and with – we are really proud of our achievements so far:

Customer Net Promoter Score of +92
Gold Award Investors in People Accreditation
Employer of the Year 2025 - British Business Excellence Award
Gold Eco Vadis rating - Among the Top 3% of Companies for Sustainability Performance

We select candidates with the right skills, experience, and values to join us and selection is based on a fair and equal process. We’re proud to be committed to equal opportunities and welcome all applications. As a specialist in secure technology solutions, all successful candidates will be subject to pre-employment checks, so we can ensure compliance with our ISO27001 (Information Security) and Cyber Essentials Plus certifications. We are committed to using any personal information you may give us in a secure and proper manner, for more information please see our privacy policy on our website.

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Apply Now

Refine Your Search

information specialist jobs in flitwick, bdf

1st Line Service Desk Analyst (Days)

Registration Officer Citizenship and Systems

Maintenance and Contracts Co-ordinator - Full Time

4 Year Technical Degree Apprentice (IT & Technology)

Customer Service Advisor

Planning Consultant

Caterlink - Catering Assistant

Retail Customer Service - Multi Site

Production Operator

Transport Administrator – Specialist Haulage

Intelligence and Incident Response Co-ordinator

Team Leader

Recruitment Coordinator

Guest Relations - Priority Complaints Advisor

Deputy Regional Operations Manager

Targeted Interventions Coordinator

Receptionist

Environmental Crime Officer - 33875

Commercial Administrator

CAD Technician / Estimator – Full Time

I want to receive the latest job alerts for information specialist in flitwick, bdf

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