Service desk support Work, Jobs in Four Ashes, Sts (with Salaries)

Mobility Support Specialist
TELESOFT LLC DBA CALERO —Cannock
- Full-time
- Microsoft Word
- Computer literacy
- Bachelor's degree
Quick apply
14d
Operational Support Officer
HM Courts & Tribunal Service —Wolverhampton
- £20,001 - £30,000 a year
- Part-time
- Hybrid work
- Customer service
- Presentation skills
- Organisational skills
- Annual leave
- Employee discount
21h
2nd Line Support Technician
Converge Technology Solutions —Stafford
- £26,000 - £28,900 a year
- Full-time
- Hybrid work
- Continuous improvement
- Mentoring
- SharePoint
- Annual leave
CCTV Control Room Operator
Equans —Stoke-on-Trent
- £29,455.58 a year
- Full-time
- English
- Communication skills
- Annual leave
- Employee assistance programme
Receptionist/Administrator
I J S Car & Commercial Services Ltd —Cannock
- £13,182 a year
- Part-time
- Microsoft Outlook
- Inventory control
- Administrative experience
Quick apply
13d
Sales Administrator (part time)
EPX Limited —Stafford
- £13,500 - £15,000 a year
- Part-time
- CRM software
- Data entry
- In-person
- Health & wellbeing programme
- Work from home
Quick apply
5d
Customer Onboarding & Transition Specialist
Focus Group —Birmingham
- £40,000 a year
- Full-time
- Hybrid work
- PMP
- Customer service
- Analysis skills
Quick apply
Service Desk Analyst / IT Support Help Desk Technician
nGeneration —Tipton
- £27,178 a year
- 12 hour shift
- Hospitality
- In-person
- Annual leave
Quick apply
Resident Services Assistant - 12 month fixed-term contract
ourHRpeople —Birmingham
- £28,000 a year
- Full-time
- Computer literacy
- English
- Microsoft Office
- Health & wellbeing programme
- Life insurance
Quick apply
14d
Receptionist (Part Time)
Wolverhampton Wanderers FC —Wolverhampton
- Part-time
- Microsoft Word
- Microsoft Outlook
- Front desk
17h
Hotel - Duty Manager
Premier Inn —Cannock
- Up to £13.86 an hour
- Part-time
- Hotel
- Team management
- Leadership
- Employee discount
Quick apply
16h
GP Reception Supervisor
Showell Park Health Centre —Wolverhampton
- From £13 an hour
- Part-time
- GP surgery experience
- Administrative experience
- Supervising experience
- Free parking
Quick apply
Regional Site Support Manager
Lock Stock Self Storage —Telford
- From £30,160 a year
- Full-time
- Travel
- Organisational skills
- Power tools
- Annual leave
- Employee discount
Quick apply
6d
IT Service Desk Analyst
EBC Group(UK) Limited —Halesowen
- Up to £26,500 a year
- Full-time
- Azure
- Customer service
- Windows
- Free parking
- Sick pay
Quick apply
Field Service Coordinator
nGeneration —Tipton
- £27,178 a year
- 12 hour shift
- Hospitality
- Conflict management
- Computer networking
Quick apply
Service Desk Analyst
Busy Bees —Burntwood
- Full-time
- Travel
- Communication skills
5d
Dental Receptionist at Church Lane Dental
Church Lane Dental Practice —Stafford
- £13.50 - £14.00 an hour
- Full-time
- Microsoft Office
- Administrative experience
- Organisational skills
- Free parking
Quick apply
6d
Dental Receptionist
The Valley Centre Dental Practice —Cannock
- From £12.71 an hour
- Full-time
- Computer literacy
- Cleaning
- Computer skills
Quick apply
16h
Business Development and Community Engagement Manager
Jennifer Ashe & Son Funeral Directors Ltd —Willenhall
- From £30,000 a year
- Weekend availability
- Research
- Business development
- Driving
- Free parking
Quick apply
9d
VoIP & Network Installation & Support Engineer
Best 4 Business Communications Limited —Birmingham
- £30,000 - £35,000 a year
- Full-time
- Organisational skills
- In-person
- Communication skills
- Employee discount
- Gym membership
Quick apply

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Mobility Support Specialist

TELESOFT LLC DBA CALERO -
Cannock

Quick apply

Job details

Full-time
14 days ago

Qualifications

Live chat
Microsoft Word
Customer service call handling
Inbound customer enquiry call handling
Computer literacy
Ticket management
Microsoft Office Suite
Complaint handling
Bachelor's degree
Ticket management systems
Data entry
Customer interaction
Typing
Communication skills
Time management
Help desk
Mobile devices

Full job description

Calero, the leading technology expense management solution for complex enterprises, is looking for a Mobility Support Specialist to work full-time. As part of Managed Mobility Services, the Mobility Support Specialist supports Calero’s corporate customers by assisting their end-users with process requests for mobility services with vendors across the world. Specialists provide 1st line, and where necessary, 2ndline support, to these end-users with requests including but not limited to: mobile device support, procurement of new devices, sim cards, and other equipment, resolving Help Desk tickets for issues such as data allowances or activations; and providing timely communications and high quality, professional, customer service through a high-volume combination of live calls and chats with end-users.

As a specialist you will:

Provide 1st line support to end-users through high volume calls, chats, and tickets.
Respond to customer inquiries and tickets and provide resolution within the contracted service-level agreement (SLA).
Update required ticketing systems continuously.
Provide and maintain a high quality of service.
Partner with the Service Operations Team.
Adhere to specific guidelines and procedures to ensure tickets are being worked correctly to department standards and client specifications.
De-escalate dissatisfied customers with professionalism, patience, and support.
Escalate all issues that cannot be completed within SLAs to management as soon as possible.
Meet all team metrics and goals, set by management.
Perform other duties as needed upon request from immediate supervisor.

EDUCATION and EXPERIENCE required:

Bachelors’ degree preferred; high school diploma or equivalent required.
Mobile Device and Service Support experience desired.
Proficient in Microsoft Office/Microsoft 365 (Outlook, Word, and Excel).
Vast experience in working with multiple guides and applications to navigate complex ticketing and queries.
Experience multi-tasking in a Tier 2 customer service environment, in which clients can submit any requests or issues utilizing various outlets, such as chat, calls, and tickets.

SKILLS and COMPETENCIES:

Proficiency using and navigating multiple computer applications and systems.
Strong attention to detail and commitment to accuracy.
Adaptability and resilience in a fast-paced, high-volume environment.
Effective time management and prioritization skills with the ability to manage competing demands.
Results-oriented mindset with the ability to meet deadlines and service-level expectations.
Strong interpersonal skills and the ability to work collaboratively across teams.
Efficient keyboarding and data entry skills with a high degree of accuracy.
Excellent verbal and written communication skills, including active listening and customer-focused interactions.

Calero is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sexual orientation, gender identity, age, protected veteran status, or status as a qualified individual with a disability.

Quick apply

Refine Your Search

service desk support jobs in four ashes, sts

Mobility Support Specialist

Operational Support Officer

2nd Line Support Technician

CCTV Control Room Operator

Receptionist/Administrator

Sales Administrator (part time)

Customer Onboarding & Transition Specialist

Service Desk Analyst / IT Support Help Desk Technician

Resident Services Assistant - 12 month fixed-term contract

Receptionist (Part Time)

Hotel - Duty Manager

GP Reception Supervisor

Regional Site Support Manager

IT Service Desk Analyst

Field Service Coordinator

Service Desk Analyst

Dental Receptionist at Church Lane Dental

Dental Receptionist

Business Development and Community Engagement Manager

VoIP & Network Installation & Support Engineer

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