Helpdesk support Work, Jobs in Gateshead, Twr (with Salaries)

VoIP & Data Cabling Telecoms Enginer
LM Global Telecoms Ltd —Gateshead
- £30,000 - £35,000 a year
- Full-time
- Hybrid work
- Travel
- In-person
- Communication skills
- Free parking
- Annual leave
Quick apply
IT Support Specialist
Authentix, Inc. —Consett
- Full-time
- Master's degree
- Computer skills
- In-person
Quick apply
Admin Assistant
Branta Consulting Limited —Gateshead
- £25,420 - £26,000 a year
- Full-time
- Microsoft Office
- Administrative experience
- Data entry
- Free parking
- Life insurance
Quick apply
Administrative Assistant - Helpdesk/ Planned Maintenance - FM industry
Enertech FM Limited —Hebburn
- Up to £30,000 a year
- 8 hour shift
- Microsoft Word
- Accounting
- In-person
Quick apply
10d
Multimedia Assistant
Durham County Council —Durham
- £24,796 - £25,185 a year
- Temporary
- Hybrid work
- Communication skills
- Annual leave
19h
Desktop Support Engineer - New Castle - Temp
Intuit ED Ltd —Cramlington
- Part-time
- Maintenance
- Windows
- Microsoft Office
Quick apply
Customer Service Representative
HSBC Global Services Limited —Cramlington
- From £25,000 a year
- Full-time
- Communication skills
- Banking
- Employee discount
2d
Welfare Rights Officers
Durham County Council —Durham
- £35,412 - £39,152 a year
- Temporary
- Hybrid work
- English
- Communication skills
- Annual leave
14d
Systems Support Analyst
J Barbour and Sons —South Shields
- Full-time
- Windows
- POS
- Free parking
- Store discount
Quick apply
11d
Technical and Support Officers
Durham County Council —Durham
- £30,024 - £33,699 a year
- Weekend availability
- Hybrid work
- Customer service
- Analysis skills
- Continuous improvement
- Annual leave
14d
Tier III Support Technician
Elfab Limited —North Shields
- Bachelor's degree
- No degree
- Organisational skills
Quick apply
Service Delivery Manager
OCS Group —Newcastle upon Tyne
- Team management
- Travel
- Computer skills
Quick apply
10d
Mobile Technical Operative (Multiskilled)
Equans —Newcastle upon Tyne
- Full-time
- Communication skills
- Annual leave
- Employee assistance programme
IT Services Assistant
EMG Solicitors —Durham
- Full-time
- Computer networking
- Communication skills
- Annual leave
- Employee assistance programme
11d
Junior Salesforce Developer
Everything Managed Group —Newcastle upon Tyne
- Full-time
- Hybrid work
- Salesforce
- Communication skills
Quick apply
Technician
Durham County Council —Durham
- £28,142 - £31,022 a year
- Temporary
- Hybrid work
- First Aid Certification
- Annual leave
14d
Dynamics NAV / Business Central Support Consultant
TSG —Gateshead
- £38,000 - £45,000 a year
- Analysis skills
- Continuous improvement
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
Business Services Co-ordination and Improvement Officer
Durham County Council —Durham
- £28,142 - £31,022 a year
- Full-time
- Hybrid work
- Customer service
- Computer literacy
- Continuous improvement
- Annual leave
7d
IT Apprentice
Primary Goal —Sunderland
- £7.55 an hour
- Full-time
- School
Quick apply
Residential Worker
Durham County Council —Durham
- £30,024 - £33,699 a year
- Weekend availability
- Annual leave
2d

I want to receive the latest job alerts for helpdesk support in gateshead, twr

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

VoIP & Data Cabling Telecoms Enginer

LM Global Telecoms Ltd
Gateshead

Quick apply

Job details

Full-time
£30,000 - £35,000 a year

Benefits

Free parking
Annual leave
Company pension

Qualifications

Technical troubleshooting
Network installation
Customer service call handling
Driving Licence
Inbound customer enquiry call handling
Stakeholder liaison
Ticket management
CSCS
Network cabling installation
Network infrastructure
Safe working at height
VoIP
Equipment installation and commissioning
Network support
Data cabling installation
Telecommunication
Customer support
Customer interaction
Fault diagnosis and repair
Project leadership
Communication skills
Help desk

Full job description

Overview

We're looking for an experienced VoIP and Data Cabling Engineer to join our technical team, you'll be based in Team Valley Gateshead in a role that spans both site work and remote support. Day to day you'll either be out on a customer sites installing and configuring telephony and connectivity, or you'll spend time in the office on the service desk handling support, working tickets through to resolution, and, leading customer projects from handover to sign-off.

The right person is as comfortable diagnosing a call-quality issue over the phone as they are terminating cabling on site. You'll need solid technical knowledge, a genuinely helpful manner and can do attitude with customers, and the ability to manage your own workload and keep your records accurate as you go.

Regular travel is required, including occasional overnight stays which can be anywhere in the UK

Key Responsibilities

VoIP & Network Engineering

Install, configure, and maintain VoIP telephone systems and hosted telephony platforms
Diagnose and resolve VoIP, network, and connectivity faults.
Complete customer installations, moves, adds, and changes (MACs).
Configure routers, and network infrastructure equipment.
Support internet connectivity services including leased lines, broadband, and failover solutions.
Perform system upgrades, migrations, and hardware replacements.
Produce accurate installation and fault resolution documentation.

Structured Cabling

Install and terminate Cat5e, Cat6, Cat6a, Fibre optic would be good but not essential
Carry out testing and certification of structured cabling installations.
Deliver projects ranging from single cable runs through to large-scale cabling deployments.
Ensure all cabling work is completed to industry standards and customer specifications.

Site Work & Customer Support

Attend customer sites to diagnose and resolve technical issues.
Provide exceptional customer service and technical advice at all times
Liaise with customers, suppliers, and internal teams to ensure successful project delivery within an acceptable time frame.
Work safely and professionally in commercial, industrial, and the occasional construction environment.
Participate in out-of-hours work where required.
Provide first and second line remote support, helping customers resolve issues by phone as well as on site.
Act as project lead on some customer installations, seeing the work through from sales handover to completion.

Essential Requirements

Strong understanding of VoIP technologies, SIP trunking, and hosted telephony platforms.
Experience installing and troubleshooting network switches and general equipment.
Proven structured cabling experience, including installation, termination, and testing.
Experience working with switches, routers, firewalls, and wireless networking equipment.
Experience providing remote or helpdesk-based support and working tickets to SLA.
Ability to work at height using ladders, access equipment, or elevated work platforms
Full Clean UK driving licence.
Willingness to travel throughout the UK and stay away from home when required.
Strong fault-finding and problem-solving skills.
Excellent communication and customer-facing skills.
Willingness to undergo DBS and background checks
Ability to work independently and as part of a growing team.

Desirable Qualifications & Experience

Manufacturer certifications, (Gamma, Cisco, Draytek, Ubiquiti, Yealink, Microsoft Teams Voice, etc.).
ECS/CSCS Card.
IPAF Certification.
PASMA Certification.
Fibre optic installation and testing experience.
Cisco Broadsoft
Wildix
3CX

What We Offer

Competitive salary based on experience.
33 days' annual leave (including bank holidays).
Ongoing training and certification opportunities.
Opportunity to work on a wide variety of telecoms and infrastructure projects.

Person Specification

The ideal candidate will be a reliable, customer-focused engineer who takes pride in delivering high-quality installations and support services. You will be confident working in challenging environments, capable of managing your own workload, and committed to maintaining the highest standards of safety and workmanship at all times and above all always put the customer first.

Pay: £30,000.00-£35,000.00 per year

Benefits:

Company pension
Free parking

Work Location: Hybrid remote in Gateshead NE11 0SH

Quick apply

Refine Your Search

helpdesk support jobs in gateshead, twr

VoIP & Data Cabling Telecoms Enginer

IT Support Specialist

Admin Assistant

Administrative Assistant - Helpdesk/ Planned Maintenance - FM industry

Multimedia Assistant

Desktop Support Engineer - New Castle - Temp

Customer Service Representative

Welfare Rights Officers

Systems Support Analyst

Technical and Support Officers

Tier III Support Technician

Service Delivery Manager

Mobile Technical Operative (Multiskilled)

IT Services Assistant

Junior Salesforce Developer

Technician

Dynamics NAV / Business Central Support Consultant

Business Services Co-ordination and Improvement Officer

IT Apprentice

Residential Worker

I want to receive the latest job alerts for helpdesk support in gateshead, twr

Related Searches

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected