Information systems manager Work, Jobs in Gateshead, Twr (with Salaries)

National Operations Manager
UK Lift and Escalator —Gateshead
- £50,000 - £55,000 a year
- Full-time
- Supervising experience
- Organisational skills
- In-person
- Free parking
Quick apply
6d
Customer Service Advisor
Northern Gas and Power —Gateshead
- £26,227.50 a year
- Full-time
- In-person
Quick apply
DadVocate Programme Manager
Inspired Human Resources Ltd —Gateshead
- £36,000 - £39,000 a year
- Full-time
- Hybrid work
- Mentoring
- In-person
- Training & development
- Annual leave
Quick apply
10d
Approvals Specialist
Health Research Authority —Newcastle upon Tyne
- £39,959 - £48,117 a year
- Full-time
- Hybrid work
- Organisational skills
8d
Chief Technology Officer
North Tyneside Council —North Tyneside
- £73,599 a year
- Full-time
- Leadership
3d
Indirect Administration & Objections Coordinator
Tritility Limited —Jarrow
- Up to £28,000 a year
- Full-time
- CRM software
- Microsoft Office
- Databases
- Free parking
- Health & wellbeing programme
Quick apply
2d
Senior Performance Manager
Tees, Esk and Wear Valleys NHS Trust —Durham
- £49,387 - £56,515 a year
- Full-time
- Hybrid work
- Databases
- Analysis skills
- Continuous improvement
Sales & Logistics Administrator
Devine Chemicals Ltd —Consett
- £30,000 - £38,000 a year
- Full-time
- CRM software
- Microsoft Outlook
- Databases
Quick apply
Junior Project Coordinator
Matthews International Corporation —Gateshead
- Full-time
- Microsoft Word
- Microsoft Excel
- Computer literacy
Accounts Assistant (Purchase Ledger & Expenses)
Net Defence Ltd —Gateshead
- £15,000 - £25,000 a year
- Part-time
- Hybrid work
- Customer service
- QuickBooks
- Organisational skills
- Health & wellbeing programme
- Work from home
Quick apply
1d
Technical Support Manager
Midea UK —North Shields
- £45,000 a year
- Full-time
- In-person
- Communication skills
- Life insurance
Quick apply
Store Supervisor (Newcastle Upon Tyne)
Pop Mart UK —Newcastle upon Tyne
- £30,000 a year
- Weekend availability
- Customer service
- English
- Organisational skills
- Employee assistance programme
- Flexible schedule
Quick apply
Metering Service Delivery Manager
Wave Utilities —Durham
- From £50,182 a year
- Full-time
- Hybrid work
- Customer service
- Continuous improvement
- Team management
- Free parking
- Employee assistance programme
Quick apply
5d
Senior Young Dads Worker - Sunderland
Inspired Human Resources Ltd —Sunderland
- £30,321 a year
- Full-time
- Hybrid work
- Experience working with children
- Mentoring
- IT
- Annual leave
Quick apply
10d
Clinic Manager
Westmount Dental —Gateshead
- £30,700 - £33,600 a year
- Full-time
- Computer literacy
- Recruiting
- Computer skills
- Employee discount
- Bereavement leave
Quick apply
Document Controller
Transmission Engineering Services Limited —Hebburn
- £30,000 - £35,000 a year
- Full-time
- Microsoft Word
- AutoCAD
- Microsoft Excel
- Gym membership
- Sick pay
Quick apply
9d
Trainee/Deputy Racing Manager
Star Group —Durham
- Weekend availability
Quick apply
Customer Retentions Adviser
LexiaUK —Gateshead
- From £31,734 a year
- Full-time
- Hybrid work
- Microsoft Word
- CRM software
- Presentation skills
- Store discount
- Health & wellbeing programme
Quick apply
2d
Business Technology Manager
FirstGroup —Newcastle upon Tyne
- Full-time
- Travel
- AI
- Annual leave
- Employee assistance programme
Home Manager Residential and Dementia Care
Arlington Care Group —Consett
- From £50,000 a year
- Full-time
- Management
- In-person
- Communication skills
- Free parking
- Employee discount
Quick apply
13d

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National Operations Manager

UK Lift and Escalator
Gateshead

Quick apply

Job details

Permanent | Full-time
£50,000 - £55,000 a year
6 days ago

Benefits

Free parking
Private medical insurance

Qualifications

Operations management
Internal department liaison
Supervising experience
Organisational skills
Relationship management
Planned Preventative Maintenance (PPM) implementation
Customer support
Customer interaction
Communication skills
Planned maintenance
Rota coordination

Full job description

National Operations Manager – UK Lift & Escalator

Location: Head Office, Gateshead
Employment Type: Full-time
Salary: Competitive, dependent on experience

About UK Lift & Escalator

UK Lift & Escalator is a family-owned business operating within the lift and escalator industry. We provide professional lift and escalator maintenance, call-out and repair services to clients across a wide range of sectors and locations throughout the UK.

As a growing business, we are looking for an experienced National Operations Manager to join our Gateshead head office and take responsibility for the effective planning and coordination of our nationwide maintenance, call-out and repair operations.

This is a key position within the business, working closely with our engineers, clients and internal teams to ensure we deliver a reliable, responsive and high-quality service across the UK.

The Role

The National Operations Manager will be responsible for the day-to-day planning and coordination of our nationwide engineering workload, with particular focus on planned maintenance, reactive call-outs and repair works.

Working from our Gateshead head office, you will coordinate engineers, contractors and suppliers across the UK, ensuring that work is planned efficiently, customers are kept informed and engineers have the information and resources required to complete their work.

You will be dealing with clients from all sectors and locations throughout the UK, meaning the role requires excellent organisational skills, strong communication and the ability to manage multiple priorities at the same time.

This is a hands-on operational role suited to someone who has strong experience working with engineers and understands the demands of a national service operation.

The role will involve working closely with and reporting to our Service Director and Repairs Director, as the role works between both the service and repair departments.

The successful candidate must be based at our Gateshead head office.

Key Responsibilities

Planning & Scheduling

Plan and coordinate planned preventative maintenance (PPM) visits across the UK.
Manage the scheduling and allocation of engineers for reactive callouts and breakdowns.
Coordinate repair works from initial instruction through to completion.
Ensure engineers are allocated appropriately based on location, skills, availability and workload.
Manage changing priorities and urgent customer requirements.
Optimise engineer routes and schedules to maximise efficiency and minimise unnecessary travel and downtime.
Monitor outstanding work and ensure jobs are progressed and completed within agreed timescales.
Identify potential operational issues before they affect customers.

Call-Out & Repair Management

Coordinate the response to customer breakdowns and reactive callouts.
Ensure any out of hours call outs actioned by the on-call standby teams are reviewed and processed as soon as possible
Ensure urgent and priority issues are dealt with appropriately and efficiently.
Liaise with engineers to understand faults, repair requirements and any additional resources required.
Work closely with the repairs department regarding any follow-up repairs required.
Ensure outstanding repair works are monitored through to completion.
Keep customers informed regarding attendance, progress and completion of work.
Escalate significant operational or customer issues when appropriate.

Client Support

Provide a high level of operational support to clients across all sectors and throughout the UK.
Build strong and professional relationships with customers and understand their individual service requirements.
Act as a key point of contact between customers, engineers and the wider business.
Respond quickly and professionally to customer queries and operational issues.
Ensure customer expectations are managed effectively, particularly when dealing with breakdowns, delays or complex repair requirements.
Support the business in maintaining strong, long-term customer relationships.

Engineer Support

Work closely with engineers daily to ensure they have clear instructions and the support required to complete their work.
Understand engineering requirements and help resolve issues that arise during maintenance, callouts and repairs.
Monitor engineer workloads and availability.
Ensure engineers receive relevant job information and customer requirements.
Maintain strong communication between the head office and field-based engineering team.
Promote a professional, customer-focused approach across the engineering workforce.

Operational Management

Monitor the progress of maintenance, call-out and repair work.
Maintain accurate records of outstanding and completed works.
Ensure that the finance department has all information necessary for work invoices.
Monitor operational KPIs including response times, outstanding jobs, engineer utilisation and customer service.
Identify opportunities to improve planning and operational efficiency.
Develop and maintain effective systems and processes for managing the national workload.
Work closely with the Managing Director and wider management team to improve the overall performance of the operation.

About You

We are looking for someone who understands the demands of a national service operation and has proven experience in planning and coordinating engineers.

The ideal candidate will have:

Previous experience in a similar operational or planning role
Experience managing a geographically dispersed engineering workforce.
Excellent organisational and scheduling skills.
The ability to prioritise urgent work and manage multiple jobs simultaneously.
Strong communication skills and the confidence to deal directly with clients and engineers.
A calm and practical approach to solving operational problems.
Strong attention to detail and the ability to maintain accurate records.
Good IT and administrative skills.
A customer-focused approach.
The ability to work effectively under pressure in a busy operational environment.

What Makes This Role Different?

This is an opportunity to join a family-owned and growing business where the National Operations Manager will play an important role in shaping how our national service operation develops.

You will have responsibility for coordinating work for clients across multiple sectors and every part of the UK, making this a varied and fast-moving role where every day is different.

The successful candidate will be central to ensure that our engineers are where they need to be, when they need to be, and that our customers receive the responsive and professional service they expect from UK Lift & Escalator.

What We Offer

A senior position within an established and growing family business.
A central role within our national operations team.
The opportunity to work with clients across a wide range of sectors throughout the UK.
A varied and fast-paced working environment.
The opportunity to make a genuine difference to operational performance and customer service.
Competitive salary, dependent on experience.
A professional and supportive working environment.
The opportunity to develop with a growing company.
Private healthcare cover

Pay: £50,000.00-£55,000.00 per year

Benefits:

Free parking
Private medical insurance

Work Location: In person

Quick apply

Refine Your Search

information systems manager jobs in gateshead, twr

National Operations Manager

Customer Service Advisor

DadVocate Programme Manager

Approvals Specialist

Chief Technology Officer

Indirect Administration & Objections Coordinator

Senior Performance Manager

Sales & Logistics Administrator

Junior Project Coordinator

Accounts Assistant (Purchase Ledger & Expenses)

Technical Support Manager

Store Supervisor (Newcastle Upon Tyne)

Metering Service Delivery Manager

Senior Young Dads Worker - Sunderland

Clinic Manager

Document Controller

Trainee/Deputy Racing Manager

Customer Retentions Adviser

Business Technology Manager

Home Manager Residential and Dementia Care

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