Client services occupations Work, Jobs in Gisburn, Lan (with Salaries)

Retention and Customer Experience Specialist
Walker Fire Ltd —Preston
- £28,000 a year
- Full-time
- Microsoft Word
- Microsoft Outlook
- Customer service
- Free parking
- Referral programme
Quick apply
4d
Customer Service Account Manager
Beyondly Global Ltd —Skipton
- £26,550 - £26,551 a year
- Call to connect
- Hybrid work
- Microsoft Excel
- Customer service
- Microsoft Office
- Employee discount
- Life insurance
Quick apply
12d
Customer sales advisor
Logs Direct Ltd —Carnforth
- £26,240 - £30,305 a year
- Weekend availability
- CRM software
- Sales
- Customer service
- Free parking
- Employee discount
Quick apply
5d
Customer Liaison Officer
M Group —Preston
- £28,000 - £30,000 a year
- Microsoft Word
- IT
- Communication skills
- Annual leave
- Employee assistance programme
Aftersales Advisor
BCA —Preston
- £14.11 an hour
- Monday to Friday
- Customer service
- Salesforce
- Data entry
- Employee assistance programme
- Employee discount
Quick apply
Membership Lead
CPDme —Clitheroe
- £24,950 - £27,950 a year
- Full-time
- Customer service
- Presentation skills
- Bachelor's degree
Quick apply
6d
Billing Migration Specialist
Giacom —Nelson
- £30,000 - £32,000 a year
- Azure
- Microsoft Office
- SQL
- Annual leave
Quick apply
Customer Contact Administrator
Richmond Scientific Ltd —Chorley
- From £13 an hour
- Part-time
- Microsoft Excel
- Microsoft Outlook
- Customer service
- Free parking
Quick apply
4d
Customer Service Advisor - Mobile
Giacom —Nelson
- £26,250 a year
- Customer service
- IT
- Communication skills
- Annual leave
Quick apply
Customer Experience & Sales Advisor
Panaz Ltd —Burnley
- Up to £27,000 a year
- Full-time
- Sales
- Customer service
- Microsoft Office
- Flexible schedule
- Sick pay
Customer Service Advisor
Giacom —Nelson
- £26,250 a year
- Customer service
- IT
- Communication skills
- Annual leave
Quick apply
Customer Success Support
JLA —Sowerby Bridge
- Up to £27,000 a year
- Full-time
- Salesforce
- Microsoft Office
- Analysis skills
Quick apply
6d
Customer Service Advisor (Part time 21 hours)
Ascentis —Lancaster
- £13,879.80 a year
- Part-time
- Hybrid work
- Microsoft Outlook
- Customer service
- English
- Free parking
- Annual leave
6d
Client Care Administrator
Ecotect Engineering Limited —Rossendale
- From £13 an hour
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Health & wellbeing programme
- Referral programme
Quick apply
8h
Account Co-ordinator
Envirovue —Rossendale
- Full-time
- Customer service
- Salesforce
- IT
- Free parking
- Gym membership
Quick apply
Customer Solutions Advisor
Drive Medical —Halifax
- Full-time
- Customer service
- Organisational skills
- Free parking
- Annual leave
Quick apply
1d
Customer Service Specialist
Apollo Aerospace Components —Bierley
- Microsoft Excel
- Microsoft Outlook
- Customer service
Quick apply
Customer Success Manager
Tecsa —Bradford
- Hybrid work
- Analysis skills
- Communication skills
Quick apply
Technology Delivery Specialist
PIB Group Services Ltd. —Halifax
- Hybrid work
- Administrative experience
- IT
- Communication skills
Quick apply
21h

Related jobs to explore

Based on your search for client services occupations

Employment Specialist (Individual Placement and Support)
Change Grow Live —Nelson
You’ll work throughout Lancashire with service users, clinicians, local employers and partners to deliver employment support using the Individual Placement and…
£30,268.05 - £32,802.41 a year
12d
Out of Hours Homeless Advice & Prevention Officer
Liverpool City Council —Liverpool
Liverpool is home to vibrant, energetic, and engaged communities, people who take real ownership of their local area and are passionate about making our city a…
£31,022 - £35,412 a year

I want to receive the latest job alerts for client services occupations in gisburn, lan

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

client services occupations jobs near gisburn, lan

Customer Success Manager jobs in Bradford

Administrator jobs in Chorley

Administrator jobs in Rossendale

6 Months Driving Experience Delivery jobs in London

Delivery Driver jobs in St Albans

Delivery Specialist jobs in Wokingham

Zero Hours Delivery jobs in London

Delivery Specialist jobs in Newark On Trent

Delivery Specialist jobs in Remote

Delivery Driver jobs in Stockton On Tees

Remote Work Customer Service Immediate Start jobs in London

No Experience Remote Customer Chat Support jobs in London

Customer Service jobs in Bedford

Customer Service Representative jobs in East Sussex

Sainsburys Customer Service Assistant jobs in London

Customer Service Representative jobs in Aberdeen

Customer Service Representative jobs in Edinburgh Eh10

Customer Service Representative jobs in Birmingham

Shift Leader jobs in Middlewich

Shift Leader jobs in Glasgow

Retention and Customer Experience Specialist

Walker Fire Ltd -
Preston

Quick apply

Job details

Permanent | Full-time
£28,000 a year
4 days ago

Benefits

Free parking
Company pension
Referral programme
On-site parking

Qualifications

Microsoft Word
Microsoft Outlook
Customer service
GCSE
Contracts

Full job description

Retention and Customer Experience Specialist

The Retentions and Customer Experience Specialist is a key role in the Customer Service Department. The role provides the UK group with the opportunity to build relationships with our customers who have cause to consider withdrawing their service contracts. The Retentions and Customer Experience Specialist must successfully retain customers who seek to leave the group and turnaround the negative relationship into a positive customer experience which provides business growth. The Retentions and Customer Experience Specialist will work with customers highlighted by the Credit Control Team, in addition to liaising with our Sales, Operations and Customer Services Team. All aspects of administration to support smooth operations must be demonstrated and all behaviours in support of our values must be evident throughout your employment.

Person Specification

Confident and self-aware with the ability to communicate professionally
Able to influence positively to gain effective outcomes
Able to maintain performance in stressful and challenging circumstances
Able to build and maintain long-term professional relationships both internally and externally
Able to identify solutions to suit internal and external customers always considering commercial viability
Produce high-quality work ensuring recording and use of systems is accurate
Effective organisation to ensure priorities, goals and deadlines are achieved

Company Competencies:

Communication

Someone with confidence, self-awareness and the ability to make a positive impression on others. Someone who demonstrates professional credibility by communicating verbally and in writing to be clearly understood and make an impact. Someone who is energetic, committed and determined to deliver results. Someone who is dependable, reliable and accountable for their own behaviour and has a willingness to learn, expand their own skill set and pursue their career with the Company.

Relationships

Maintain personal performance and confidence in difficult, stressful, ambiguous and challenging circumstances.Recognise and act on signals of stress and respond appropriately when working under conditions of continuous pressure.Deals with situations in infancy to avoid future complicationsRecognising individuality and encouraging empathy, mindfulness and respect.

Teamwork

The ability to build and sustain long-term professional relationship-based trust, respect and understanding. Someone who works co-operatively and with flexibility with others as part of a team (as opposed to working competitively or separately). It includes respect for other individuals by listening to and recognising the validity of others’ opinions, feelings and motivations.

Performance

Ensure all Company systems are supported and entry is accurate.
Support all colleagues with accurate and timely responses.
Produce high-quality written work ensuring all recording activity and administration is accurate, and effective organization is employed to ensure priorities, goals and deadlines are met

Commitment

A person who supports Health and Safety requirements of the HSE and the Company and works within their guidelines. Someone who ensures all anomalies and issues are addressed promptly, professionally to ensure employees and environment are not exposed to unnecessary risk.The ability and willingness to produce high-quality work by seeking out and providing relevant information, attention to detail, insisting on clarity of information and maintaining the system correctly.

Technical

The ability to perform end to end dispute/query reviews, pull necessary information from multiple systems and confidently communicate between departments to secure the customer the resolution they desire, whilst ensuring the decision remains commercially viable. Someone who has strong attention to detail and ensures all information is covered and correctly reviewed and assessed before communicating the decision back to the client/customer.

Responsibilities:

Manage cases which highlight customers who wish to cancel their service contracts.
Ensure you possess a sound knowledge of customers’ service agreements and the product and/or service offering we supply.
Work in support of the internal retentions process to ensure all cases are managed compliantly and complete all required actions to close accounts, and ensure all actions are documented clearly on all systems.
Through accurate administration record and update customer information within the CRM database ‘Sugar’, ensuring contract and any pricing adjustments are confirmed across relevant platforms.
Respond positively and timely to customer complaints and communicate persuasively to encourage customers, who may have had a negative experience, to remain with the Group.
Ensure retention decisions are commercially viable, and any pricing reductions or sales opportunities are commercially and financially robust.
Maintain a thorough understanding of product range and ensure you can articulate to the customer the rational for our product offering and services.
Ensure customers are educated in relation to the service we provide and any relevant British Standards which apply to their contract or complaint.
Ensure you are aware of all pricing matrices, and any applicable linked promotions or discounts in relation to multi-discipline service contracts
Achieve targets and objectives set, which will include Performance targets as well as set KPI’s.
Promoting and driving continuous improvement within the department and company.
Supporting colleagues at all levels by sharing knowledge, helping and effectively managing conflict in a professional manner

Pay: £28,000.00 per year

Benefits:

Company pension
Free parking
On-site parking
Referral programme

Work Location: In person

Quick apply

Refine Your Search

client services occupations jobs in gisburn, lan

Retention and Customer Experience Specialist

Customer Service Account Manager

Customer sales advisor

Customer Liaison Officer

Aftersales Advisor

Membership Lead

Billing Migration Specialist

Customer Contact Administrator

Customer Service Advisor - Mobile

Customer Experience & Sales Advisor

Customer Service Advisor

Customer Success Support

Customer Service Advisor (Part time 21 hours)

Client Care Administrator

Account Co-ordinator

Customer Solutions Advisor

Customer Service Specialist

Customer Success Manager

Technology Delivery Specialist

Related jobs to explore

I want to receive the latest job alerts for client services occupations in gisburn, lan

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected