Complaints manager Work, Jobs in Glasgow, Glg (with Salaries)

Office Manager
MB Fire and Security Limited —Coatbridge
- £35,000 - £40,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- CRM software
- Free parking
Quick apply
2d
Relationship Centre Manager - Glasgow and Troon
Scottish Building Society —Glasgow
- Full-time
- Team management
- Financial services
- In-person
- Health & wellbeing programme
- Referral programme
Quick apply
18h
Senior Communications Manager
OFGEM —Glasgow
- £52,397 - £62,699 a year
- Full-time
- Hybrid work
- Presentation skills
- Annual leave
- Flexible schedule
Case Reviewer
OFGEM —Glasgow
- £29,313 - £33,936 a year
- Part-time
- Hybrid work
- Microsoft Outlook
- Presentation skills
- Continuous improvement
- Annual leave
- Flexible schedule
13d
Service Manager
Western Commercial —Bellshill
- Up to £60,000 a year
- Full-time
- Recruiting
- Budgeting
- In-person
- Store discount
- Annual leave
Quick apply
13d
Senior Complex Enquiries Specialist
Nationwide Building Society —Glasgow
- £32,000 a year
- Full-time
- Continuous improvement
- Communication skills
7d
People Operations Advisor
OFGEM —Glasgow
- £35,232 - £48,561 a year
- Full-time
- Hybrid work
- Presentation skills
- Continuous improvement
- Leadership
- Annual leave
- Flexible schedule
13d
Lead Digital Relationship Manager
OFGEM —Glasgow
- £63,443 - £86,547 a year
- Full-time
- Hybrid work
- Presentation skills
- Annual leave
- Flexible schedule
Housing Condition Manager (Damp & Mould) (Permanent)(Full Time)
Renfrewshire Council —Paisley
- £56,483 - £59,914 a year
- Analysis skills
- Team management
- Budgeting
10d
Case Assessor (UKSV)
Cabinet Office —Glasgow
- £30,768 - £32,622 a year
- Part-time
- Analysis skills
- Presentation skills
- Computer skills
- Annual leave
7d
Anti Social Behaviour Investigator
East Ayrshire Council —Kilmarnock
- £32,469 - £34,762 a year
7d
Supporter Engagement Coordinator
Celtic Football Club —Glasgow
- Weekend availability
- Communication skills
- Free parking
- Employee assistance programme
13d
Hotel Manager
AC by Marriott Glasgow-Admin & General —Glasgow
- Full-time
- Hotel
- Leadership
- Communication skills
- Employee assistance programme
- Employee discount
Quick apply
Communications Manager - 12 Month FTC
Network Rail —Glasgow
- £35,582 - £43,400 a year
- Full-time
13d
Head of Claimant Experience
Infected Blood Compensation Authority —Glasgow
- £58,655 a year
- Full-time
- Management
- Presentation skills
- Continuous improvement
- Annual leave
3d
Mobile Contract Manager - Soft Services
BAM UK & Ireland —Kilsyth
- Weekend availability
- Business development
- Continuous improvement
- Team management
Property Manager
Happy Lets —Glasgow
- £26,000 - £27,000 a year
- Full-time
- Microsoft Outlook
- In-person
- Communication skills
- Sick pay
Quick apply
14d
Centre Manager
OCS Group —Kilmarnock
- Team management
- Leadership
- Marketing
Quick apply
14d
PMO Manager - Price Control
OFGEM —Glasgow
- £35,232 - £48,561 a year
- Part-time
- Hybrid work
- Analysis skills
- Presentation skills
- Communication skills
- Annual leave
- Flexible schedule
6d
Mental Health Team Leader - Community Mental Health
NHS Scotland —Glasgow
- £52,845 - £61,466 a year
- Full-time
- Management
- Supervising experience
- Training & development
- Annual leave
- Employee assistance programme
9d

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Office Manager

MB Fire and Security Limited
Coatbridge

Quick apply

Job details

Full-time
£35,000 - £40,000 a year
2 days ago

Benefits

Free parking
Casual dress
Additional leave
On-site parking

Qualifications

Microsoft Powerpoint
Microsoft Word
CRM software
Customer service call handling
Driving Licence
Inventory control
Inbound customer enquiry call handling
Stock ordering
Administrative support experience
Quality management
Microsoft Office Suite
Administrative and business operations experience
Complaint handling
Administrative experience
Client services
Human resources
Recruiting
Organisational skills
Customer support
Customer interaction
Office management
Cash handling
Communication skills
Time management
Office experience

Full job description

MB Fire & Security is a growing fire detection and security systems installation company. We're looking for an organised, proactive Office Manager to run the day-to-day administration of the business and keep our office, projects and people running smoothly. This is a fantastic opportunity for someone who thrives on structure and problem-solving. Fire and security industry experience is not essential but desirable, with a willingness to learn about the industry as you go.

As Office Manager, you'll be the central point of contact for the office, supporting the director and team with everything from customer service and project paperwork to supplier coordination and general HR administration. You'll help shape how the office runs, so there's real scope to bring your own ideas and improve our systems.

Key Responsibilities:

Manage day-to-day office operations, procedures and administration
Handle incoming customer calls and enquiries, including alarm call handling and general customer service
Oversee project administration and paperwork, from job scheduling through to completion
Coordinate with engineers, suppliers and clients to keep jobs on track
Manage petty cash and support basic financial administration and invoicing
Maintain company systems and records (e.g. CRM, job management software UPTICK)
Support recruitment, onboarding and general HR administration
Handle and resolve customer complaints professionally and promptly
Oversee stores and materials administration, ordering and stock control
Support the directors with general administrative and organisational tasks
Help maintain compliance with health & safety and quality management procedures

About You:

Good general education to secondary level
Proven experience in an office management, administration or coordination role
Excellent organisational and time management skills
Confident using MS Office applications (Excel, Word, PowerPoint)
Strong written and verbal communication skills, with a polite telephone manner
Ability to work under pressure and use your own initiative
Comfortable working as part of a small, close-knit team
Trustworthy, reliable, with good time-keeping and attendance
Willing to work flexibly and support the wider team when needed
Full UK driving licence
Willingness to undergo security screening to industry standards

What We Offer:

Competitive salary, dependent on experience
20 days + 8 Scottish public bank holidays & 2 weeks off at Christmas.
Company pensions scheme with Nest.
Full training and support to build your knowledge of the fire and security industry
A friendly, supportive team environment with genuine scope to grow in the role

Pay: £35,000.00-£40,000.00 per year

Benefits:

Additional leave
Casual dress
Free parking
On-site parking

Work Location: In person

Quick apply

Refine Your Search

complaints manager jobs in glasgow, glg

Office Manager

Relationship Centre Manager - Glasgow and Troon

Senior Communications Manager

Case Reviewer

Service Manager

Senior Complex Enquiries Specialist

People Operations Advisor

Lead Digital Relationship Manager

Housing Condition Manager (Damp & Mould) (Permanent)(Full Time)

Case Assessor (UKSV)

Anti Social Behaviour Investigator

Supporter Engagement Coordinator

Hotel Manager

Communications Manager - 12 Month FTC

Head of Claimant Experience

Mobile Contract Manager - Soft Services

Property Manager

Centre Manager

PMO Manager - Price Control

Mental Health Team Leader - Community Mental Health

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