Service collections Work, Jobs in Glasgow, Glg (with Salaries)

Customer Service Advisor
Fittleworth —Glasgow
- £27,007.50 a year
- Full-time
- Customer service
- Employee assistance programme
- Employee discount
11d
Sales Professional - Live chat
Chisholm Hunter Ltd —Glasgow
- £12.71 an hour
- Full-time
- Sales
- Microsoft Office
- Organisational skills
Quick apply
Night Ambulance Crew
Co-op —Glasgow
- £13.24 an hour
- Full-time
- Employee assistance programme
- Employee discount
6d
Customer Service Associate
Close Brothers —Glasgow
- Full-time
- Hybrid work
- Customer service
- Analysis skills
- IT
11d
Van Driver Multi Drop Saturday only
AAH Pharmaceuticals —Glasgow
- £14.23 an hour
- Driving
- Employee assistance programme
- Sick pay
Customer Service Advisor
Speedy Freight Glasgow —Newton Mearns
- From £25,000 a year
- Full-time
- Microsoft Word
- CRM software
- Microsoft Excel
- Free parking
Quick apply
10d
Delivery Driver (Luxury Cars)
LCH Ltd —Glasgow
- £13.45 an hour
- Weekend availability
- Customer service
- Driving
- In-person
- Health & wellbeing programme
- Referral programme
Quick apply
2d
Matchday Half-Time Draw Sales Assistant
Rangers Youth Development Company —Glasgow
- Weekend availability
- Microsoft Word
- Microsoft Outlook
- Customer service
Quick apply
11d
Temporary Field Data Collectors
Kairos and Metis —Glasgow
- From £12.71 an hour
- Temporary
- In-person
Quick apply
Operations Controller(Part Time)
CitySprint —Glasgow
- £15,818 a year
- Part-time
- Microsoft Office
- Annual leave
Quick apply
Customer Service Advisor - Vehicle Repair Centre
Touch Ups Glasgow Ltd —Glasgow
- £13 an hour
- Full-time
- Customer service
- Computer skills
- In-person
- Free parking
Quick apply
8d
Professional Housekeeper
BNBHOST —Southside Central
- £15 - £17 an hour
- Part-time
- Hospitality
- Hotel
- Travel
Quick apply
12d
Parcelforce Collection & Delivery Driver
Royal Mail Group —Glasgow
- £12.71 an hour
- Overtime
- Driving
- Annual leave
- Life insurance
Administrator - Central Processing Team
Anderson Strathern LLP —Glasgow
- Full-time
- Hybrid work
- Customer service
- Administrative experience
- Analysis skills
- Employee discount
- Referral programme
Quick apply
12d
Retail Assistant (Opticians)
Boots —Glasgow
- Weekend availability
- Employee assistance programme
- Employee discount
Parcelforce Collection & Delivery Driver - Saturday Only
Royal Mail Group —Glasgow
- £12.71 - £17.75 an hour
- Overtime
- Annual leave
- Employee discount
Apprentice Service Advisor
Audi —Bannockburn
- Up to £17,472 a year
- Full-time
- Customer service
- In-person
- Cash handling
- Store discount
- Annual leave
Quick apply
4d
Self Employed Trade Plate Driver
ACV Logistics —Glasgow
- £500 - £700 a week
- Full-time
- Heavy lifting
- Driving
- Commercial driving
Quick apply
2d
Van Driver
Allied Vehicles —Glasgow
- £0.01 a year
- Monday to Friday
- Driving
- Communication skills
- Free parking
- Annual leave
Quick apply
11d
Customer Support and Collections Team Leader
Close Brothers —Glasgow
- Full-time
- Hybrid work
- Continuous improvement
- IT
- Communication skills
10d

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Customer Service Advisor

Fittleworth -
Glasgow

Apply Now

Job details

Permanent | Full-time
£27,007.50 a year
11 days ago

Benefits

Company pension
Employee assistance programme
Private medical insurance
Employee discount
Paid volunteer time
Life insurance
Referral programme

Qualifications

Customer service

Full job description

As a Customer Service Advisor, you will be the first point of contact for customers, delivering professional, friendly, and efficient service over the phone and via email. You will handle a variety of customer enquiries, resolve issues, and provide solutions that enhance customer satisfaction and loyalty. This role requires resilience, attention to detail, and a proactive approach to ensure an exceptional customer experience. The position is fast-paced and demands strong problem-solving skills, effective communication, and the ability to manage multiple tasks efficiently

Key Responsibilities

Manage incoming calls and emails from clients and health care professionals.
Process incoming prescriptions and manage electronic prescriptions (EPS) orders.
Maintain external communication from clients and healthcare professionals, including Web Orders, My Pen and Caring.
Call GP surgeries to request outstanding prescriptions and follow up on orders
Register new clients onto our system, and process sample orders
Update client records, including cutting templates when needed.
Track missing deliveries and arrange returns or collections
Handle complaints. Resolve straight forward issues and escalate more complex cases to a Team Leader when necessary
Work towards KPIs including quality scores, efficiency, and customer satisfaction, with clear performance expectations set by the business
Keep client information confidential and follow all NHS guidelines, laws and company policies
Carry out any other tasks asked by your Team Leader/Manager

Skills

Ability to engage with customers over the phone in a friendly respectful tone
Proven ability to handle customer inquiries with patience and empathy
Take initiative, work independently and stay focused without needing supervision
Self-driven to do your best and always look for ways to improve
Ability to multitask and stay on top of deadlines and focus on what’s important to get the job done efficiently
Display resilience whilst working proactively with others, supporting your team, and communicating clearly to complete tasks to a high standard
Strong attention to detail, ensuring accuracy when processing orders, prescriptions, and updating client records

Experience

You have experience working in a fast paced, high volume customer service role, where delivering excellent service and managing multiple tasks was a key part of your job.
Experience handling phone-based customer service is desired but not essential
You are comfortable using various computer systems and software, with the ability to learn new tools quickly

What we offer

5% employer pension contribution
Life Insurance cover worth 10x your annual salary (subject to T&C’s of policy)
Salary Sacrifice
Private healthcare options including for family members
Access to "fittle-perks"- our reward platform full of discounts and wellbeing tools
25 days holiday plus bank holidays, with the option to buy and sell extra days
1 "Me Day" and 1 paid Volunteer Day every year
Support for families, including enhanced family- friendly policies
Employee Assistance Programme for everyday support
Refer a friend scheme if you bring great people into the team

Apply Now

Refine Your Search

service collections jobs in glasgow, glg

Customer Service Advisor

Sales Professional - Live chat

Night Ambulance Crew

Customer Service Associate

Van Driver Multi Drop Saturday only

Customer Service Advisor

Delivery Driver (Luxury Cars)

Matchday Half-Time Draw Sales Assistant

Temporary Field Data Collectors

Operations Controller(Part Time)

Customer Service Advisor - Vehicle Repair Centre

Professional Housekeeper

Parcelforce Collection & Delivery Driver

Administrator - Central Processing Team

Retail Assistant (Opticians)

Parcelforce Collection & Delivery Driver - Saturday Only

Apprentice Service Advisor

Self Employed Trade Plate Driver

Van Driver

Customer Support and Collections Team Leader

I want to receive the latest job alerts for service collections in glasgow, glg

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