Development manager Work, Jobs in Glasgow, Sct (with Salaries)

Service Desk Team Leader - Glasgow Head Office
City Facilities Management (UK) —Glasgow
- Full-time
- Organisational skills
- Contracts
- Training & development
Senior Manager of Operations
Nationwide Building Society —Glasgow
- £73,000 - £90,000 a year
- Full-time
- Customer service
- Continuous improvement
- Team management
Programme / Project Manager
Crown Office and Procurator Fiscal Service —Glasgow
- £62,111 - £77,439 a year
- Full-time
- Presentation skills
- Leadership
- Communication skills
- Annual leave
- Flexible schedule
Analysis & Insight Manager
Nationwide Building Society —Glasgow
- £56,000 - £60,000 a year
- Full-time
- Analysis skills
- SharePoint
- Communication skills
2d
Route Crime Manager
Network Rail —Glasgow
- £46,701 - £56,963 a year
- Full-time
- Budgeting
- Communication skills
- Negotiation
1d
Porsche Customer Relations Manager
Sytner —Glasgow
- CRM software
- Computer literacy
- Data entry
- Employee discount
Deputy General Manager
Zenith —Glasgow
- £46,000 - £55,000 a year
- Continuous improvement
- Team management
- Budgeting
- Annual leave
- Employee assistance programme
Regional Manager
JCO Healthcare —Scotland
- £75,000 - £80,000 a year
- Full-time
- Management
- Continuous improvement
- Team management
- Annual leave
Quick apply
Business Development Manager
BaxterStorey UK —Scotland
- £55,000 - £65,000 a year
- Full-time
- Hospitality
- Sales
- Business development
- Annual leave
Quick apply
Estates Manager - Estates & Facilities
NHS Scotland —Greenock
- £52,845 - £61,466 a year
- Full-time
- Hospital
- Annual leave
- Employee assistance programme
8d
Manager
Northgate Vehicle Hire —Glasgow
- Up to £50,000 a year
- Customer service
- Team management
- Training & development
- Employee discount
Quick apply
2d
Business Development Manager
Get-Let Lettings LTD —Coatbridge
- £52,000 - £56,000 a year
- Full-time
- Marketing
- Salesforce
- Bachelor's degree
Quick apply
Head of External Affairs
Crown Office and Procurator Fiscal Service —Glasgow
- £62,111 - £77,439 a year
- Full-time
- Presentation skills
- Annual leave
- Employee assistance programme
Manager of Virus Clearance Services UK
Sartorius —Glasgow
- Full-time
- Hybrid work
- Microsoft Word
- Doctoral degree
- Master's degree
- Free parking
- Annual leave
People & Change Partner
West Dunbartonshire Council —Dumbarton
- £59,911.47 - £65,532.16 a year
- Human resources
- Communication skills
- Annual leave
Project Management and Governance Manager
Glasgow Life —Glasgow
- £45,266.38 - £52,487.08 a year
- Hybrid work
- Communication skills
- Employee assistance programme
- Employee discount
Activity Manager
Thales —Glasgow
- Full-time
- Continuous improvement
- Quality control
- Recruiting
- Annual leave
- Employee discount
Service Manager
Western Commercial —Bellshill
- Up to £60,000 a year
- Full-time
- Recruiting
- Budgeting
- In-person
- Store discount
- Annual leave
Quick apply
8d
Senior Business Development Manager - Production Kitchen
Reynolds Food Group —Kilmarnock
- Remote
- Hospitality
- Marketing
- Business development
Quick apply
Development Project Manager
Finsbury Food Group —Hamilton
- Full-time
- ERP systems
- Bakery
- Organisational skills
- Employee assistance programme
- Employee discount
Quick apply
10d

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development manager jobs near glasgow, sct

Service Desk Team Leader - Glasgow Head Office

City Facilities Management (UK) -
Glasgow

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Job details

Full-time

Qualifications

Contract management
Report generation
CAFM software
IT service management
Performance management
Change management
Staff training
Organisational skills
Contracts
Change leadership
Management reporting
Customer support
Training & development
Leadership
Team motivation leadership
Communication skills
Rota coordination

Full job description

Location: Glasgow

Coordinate the day-to-day tasks of the Service Desk, ensuring compliance with contractual KPI targets and SLAs
Lead, drive, line manage and motivate a team that exceeds customer expectations and delivers a quality customer experience
Drive the team take ownership of their tasks and areas of responsibility
Identify and deliver training as required
Ensure that all team members take ownership and have accountability of a problem by ensuring and developing a thorough understanding of processes
Produce and analyse daily/weekly reports to improve and maximise teams’ performance
First point of escalation for issues raised by Service Desk operators
Ensure continuous development and understanding of CAFM/system functionality and how to apply this within processes
Performance manage the team including regular 121s with to ensure issues are identified and resolved quickly
Day to day supervision of the Service Desk operators, including but not limited to conduct, performance, time keeping, attendance and capability Taking the necessary and appropriate actions to address any inappropriate behaviour or low standards, with support and advice from the Service Desk manager and HR
Assist Service Desk manager with management and production of staff rota ensuring coverage for holiday, sick absence etc
Fully support the Service Desk Operations Manager by establishing and maintaining an organised, structured, and well managed working environment
Work with the Service Desk Operations Manager to develop and maintain the skills and enthusiasm of all Service Desk Operators
Point of escalation within the Service Desk
Drive up customer perception and satisfaction
Assisting in the producing of performance reports for senior management, which may include but is not limited to reports on staff performance, service development etc
Work in conjunction with the other Service Desk teams to ensure a seamless end to end service
Support with training and induction of new starters
Work in partnership with the other Service Desk Supervisors to support best practice
Any other duties as required by the Service Desk Operations Manager

Minimum 2 years’ experience in a Service Desk environment (preferably FM)
Previous experience as a team leader preferable
Commercially astute, used to a contract operating environment with SLAs and KPIs
Enthusiasm to be a leader in a growing and customer focused environment
Can demonstrate good leadership skills or potential with excellent communications and organisational abilities
An outgoing and calm approach that helps to build excellent working relations and a harmonious environment
Ability to coach and motivate a team to provide the best customer service whilst operating within defined contract terms and processes
Excellent communicator and able to influence effectively at all levels
Knowledge of processes, protocols and procedures, personnel management and personnel policy
Knowledge of reporting techniques
Demonstrated skills in employee supervision
Ability to lead change and innovation
Interpersonal skills to effectively motivate others
Knowledge of computer application programs
Organisational and customer service skills to effectively manage multiple priorities
Interpersonal communication skills to include verbal and written, active listening, critical thinking, persuasiveness, advising and counseling skills
Ability to quickly evaluate issues and identify resolution

Apply Now

Refine Your Search

development manager jobs in glasgow, sct

Service Desk Team Leader - Glasgow Head Office

Senior Manager of Operations

Programme / Project Manager

Analysis & Insight Manager

Route Crime Manager

Porsche Customer Relations Manager

Deputy General Manager

Regional Manager

Business Development Manager

Estates Manager - Estates & Facilities

Manager

Business Development Manager

Head of External Affairs

Manager of Virus Clearance Services UK

People & Change Partner

Project Management and Governance Manager

Activity Manager

Service Manager

Senior Business Development Manager - Production Kitchen

Development Project Manager

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