Glasgow head office Work, Jobs in Glasgow, Sct (with Salaries)

Service Desk Team Leader - Glasgow Head Office
City Facilities Management (UK) —Glasgow
- Full-time
- Organisational skills
- Contracts
- Training & development
Social Media Co-ordinator- Glasgow
Barrhead Travel —Glasgow
- Full-time
- Social media management
Contract Planner - Glasgow Head Office
City Facilities Management (UK) —Glasgow
- Full-time
- Microsoft Word
- Computer literacy
CX Team Member
Foot Locker —Glasgow
- £10.00 - £14.12 an hour
- Part-time
- Customer service
- Employee assistance programme
- Employee discount
Management Accountant - Glasgow Head Office
City Facilities Management (UK) —Glasgow
- Full-time
- Computer literacy
- Computer skills
- Annual leave
13d
Administrator One Stop Shop - Glasgow Head Office
City Facilities Management (UK) —Glasgow
- Full-time
- Computer literacy
- Data entry
- Communication skills
- Employee assistance programme
- Employee discount
Management Accountant
The Glasgow School of Art —Glasgow
- £44,746 - £56,535 a year
- Full-time
- Budgeting
- School
Academic Support Officer
The Glasgow School of Art —Glasgow
- £28,031 - £31,236 a year
- Full-time
- Administrative experience
- Recruiting
- School
21h
Trade Marketing Executive - Glasgow
Matthew Algie —Glasgow
- £32,000 - £35,000 a year
- Full-time
- Communication skills
- Annual leave
- Employee discount
Supporter Engagement Coordinator
Celtic Football Club —Glasgow
- Weekend availability
- Communication skills
- Free parking
- Employee assistance programme
11d
Purchase Ledger Clerk - Glasgow
City Facilities Management (UK) —Glasgow
- Full-time
- Computer literacy
- Computer skills
13d
Administration Assistant - Glasgow Head Office
City Facilities Management (UK) —Glasgow
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Computer literacy
- Flexible schedule
Service Administrator (West Central Services)
Children First —Glasgow
- £25,155 - £30,083 a year
- Hybrid work
- Front desk
- IT
- Annual leave
2h
Technical Bureau Operator (Weekends) - Glasgow
City Facilities Management (UK) —Glasgow
- £10,574.41 a year
- Overtime
- Computer literacy
- Computer skills
- Communication skills
Project Coordinator (Post Production)
Voquent —Glasgow
- £26,000 - £30,000 a year
- Full-time
- Remote
- CRM software
- Organisational skills
- Typing
- Annual leave
Supervisor
Lindt Careers —Glasgow
- Bar
- Customer service
- Analysis skills
Front of House for Top Dental Chain Head Office
Dental Scotland —Glasgow
- From £14.50 an hour
- Full-time
- Microsoft Office
- IT
- In-person
- Flexitime
- Employee discount
Quick apply
One Stop Shop Operator FTC - Glasgow Head Office
City Facilities Management (UK) —Glasgow
- £24,969 a year
- Full-time
- Computer literacy
- Data entry
- Communication skills
- Employee assistance programme
- Employee discount
Accounts Payable Assistant
Klarent Hospitality Head Office —Glasgow
- Full-time
- Hybrid work
- Hotel
- Data entry
Quick apply
Analysis & Insight Manager
Nationwide Building Society —Glasgow
- £56,000 - £60,000 a year
- Full-time
- Analysis skills
- SharePoint
- Communication skills
6d

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Service Desk Team Leader - Glasgow Head Office

City Facilities Management (UK) -
Glasgow

Apply Now

Job details

Full-time

Qualifications

Contract management
Report generation
CAFM software
IT service management
Performance management
Change management
Staff training
Organisational skills
Contracts
Change leadership
Management reporting
Customer support
Training & development
Leadership
Team motivation leadership
Communication skills
Rota coordination

Full job description

Location: Glasgow

Coordinate the day-to-day tasks of the Service Desk, ensuring compliance with contractual KPI targets and SLAs
Lead, drive, line manage and motivate a team that exceeds customer expectations and delivers a quality customer experience
Drive the team take ownership of their tasks and areas of responsibility
Identify and deliver training as required
Ensure that all team members take ownership and have accountability of a problem by ensuring and developing a thorough understanding of processes
Produce and analyse daily/weekly reports to improve and maximise teams’ performance
First point of escalation for issues raised by Service Desk operators
Ensure continuous development and understanding of CAFM/system functionality and how to apply this within processes
Performance manage the team including regular 121s with to ensure issues are identified and resolved quickly
Day to day supervision of the Service Desk operators, including but not limited to conduct, performance, time keeping, attendance and capability Taking the necessary and appropriate actions to address any inappropriate behaviour or low standards, with support and advice from the Service Desk manager and HR
Assist Service Desk manager with management and production of staff rota ensuring coverage for holiday, sick absence etc
Fully support the Service Desk Operations Manager by establishing and maintaining an organised, structured, and well managed working environment
Work with the Service Desk Operations Manager to develop and maintain the skills and enthusiasm of all Service Desk Operators
Point of escalation within the Service Desk
Drive up customer perception and satisfaction
Assisting in the producing of performance reports for senior management, which may include but is not limited to reports on staff performance, service development etc
Work in conjunction with the other Service Desk teams to ensure a seamless end to end service
Support with training and induction of new starters
Work in partnership with the other Service Desk Supervisors to support best practice
Any other duties as required by the Service Desk Operations Manager

Minimum 2 years’ experience in a Service Desk environment (preferably FM)
Previous experience as a team leader preferable
Commercially astute, used to a contract operating environment with SLAs and KPIs
Enthusiasm to be a leader in a growing and customer focused environment
Can demonstrate good leadership skills or potential with excellent communications and organisational abilities
An outgoing and calm approach that helps to build excellent working relations and a harmonious environment
Ability to coach and motivate a team to provide the best customer service whilst operating within defined contract terms and processes
Excellent communicator and able to influence effectively at all levels
Knowledge of processes, protocols and procedures, personnel management and personnel policy
Knowledge of reporting techniques
Demonstrated skills in employee supervision
Ability to lead change and innovation
Interpersonal skills to effectively motivate others
Knowledge of computer application programs
Organisational and customer service skills to effectively manage multiple priorities
Interpersonal communication skills to include verbal and written, active listening, critical thinking, persuasiveness, advising and counseling skills
Ability to quickly evaluate issues and identify resolution

Apply Now

Refine Your Search

glasgow head office jobs in glasgow, sct

Service Desk Team Leader - Glasgow Head Office

Social Media Co-ordinator- Glasgow

Contract Planner - Glasgow Head Office

CX Team Member

Management Accountant - Glasgow Head Office

Administrator One Stop Shop - Glasgow Head Office

Management Accountant

Academic Support Officer

Trade Marketing Executive - Glasgow

Supporter Engagement Coordinator

Purchase Ledger Clerk - Glasgow

Administration Assistant - Glasgow Head Office

Service Administrator (West Central Services)

Technical Bureau Operator (Weekends) - Glasgow

Project Coordinator (Post Production)

Supervisor

Front of House for Top Dental Chain Head Office

One Stop Shop Operator FTC - Glasgow Head Office

Accounts Payable Assistant

Analysis & Insight Manager

I want to receive the latest job alerts for glasgow head office in glasgow, sct

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