Support & client services managers Work, Jobs in Glasgow, Sct (with Salaries)

Customer Service Advisor
Fittleworth —Glasgow
- £27,007.50 a year
- Full-time
- Customer service
- Employee assistance programme
- Employee discount
12d
Project Support Administrator
Environmental Essentials Ltd —High Blantyre
- £25,500 a year
- Full-time
- Microsoft Office
- Accounting
- Contracts
- Health & wellbeing programme
- Annual leave
Quick apply
Corporate Services Contract Manager
Glendale Countryside Ltd —Scotland
- £40,000 - £45,000 a year
- Full-time
- Hybrid work
- Microsoft Outlook
- Microsoft Office
- Contracts
- Annual leave
- Employee discount
Quick apply
10d
Helpdesk Coordinator
Equans —Bellshill
- £14,664 - £15,392 a year
- Part-time
- Customer service
- Annual leave
- Employee assistance programme
SAP Basis Application Support
CGI —Glasgow
- Full-time
- Hybrid work
- Microsoft Word
- ERP systems
- Communication skills
Quick apply
Senior Secure Start Advisor
Fittleworth —Glasgow
- £29,347 a year
- Full-time
- Microsoft Outlook
- Customer service
- English
- Employee assistance programme
- Employee discount
13d
Sales Support and Research Coordinator
Sandman Hotel Group —Glasgow
- Full-time
- CRM software
- Hospitality
- Microsoft Excel
- Free parking
- Flexible schedule
Community Manager
SPECTRUM PROPERTIES (SCOTLAND) LTD —Glasgow
- £32,000 - £35,000 a year
- Full-time
- Marketing
- Social media management
- Master's degree
- Gym membership
Quick apply
7d
Field Operations Manager
Resolvecall —Paisley
- £41,500 a year
- Full-time
- Management
- Continuous improvement
- Financial services
- Annual leave
- Employee assistance programme
Quick apply
Property Manager
Ross and Liddell Ltd —Glasgow
- Full-time
- Hybrid work
- Driving
- Organisational skills
- IT
- Annual leave
- Flexible schedule
Quick apply
12d
Helpdesk Coordinator - Night Shifts
Equans —Bellshill
- £14,664 - £15,392 a year
- Part-time
- Customer service
- Annual leave
- Employee assistance programme
Client Growth Executive
Creatify —Glasgow
- £28,000 - £50,000 a year
- Full-time
- Sales
- Salesforce
- Business development
- Employee discount
- Gym membership
Quick apply
13d
Care at Home Promoter Inverclyde and Renfrewshire
Invercare —Renfrewshire
- £13.45 an hour
- Temporary
- Sales
- Customer service
- In-person
- Flexible schedule
Quick apply
9h
Lead Employability Officer
Amina - the Muslim Women's Resource Centre —Glasgow
- £30,000 a year
- Part-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Work from home
Quick apply
10d
Team Manager - Sales
VKY Intelligent Automation —Glasgow
- From £14 an hour
- Full-time
- CRM software
- Management
- Sales
- Annual leave
- Employee discount
Quick apply
7d
Operations and service administrator
Health Is One —Glasgow
- £24,420 - £31,000 a year
- Part-time
- Hybrid work
- Microsoft Word
- Microsoft Outlook
- Administrative experience
- Employee assistance programme
- Employee discount
Quick apply
Customer Service Team Manager 24/7 shift pattern
Barclays —Glasgow
- Weekend availability
- Hybrid work
- Banking
Manager - Client Onboarding
Evelyn Partners —Glasgow
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Office
- Supervising experience
6d
Operations Coordinator
Lucid Cleaning Ltd —Glasgow
- £28,000 - £30,000 a year
- Overtime
- Customer service
- Administrative experience
- Supervising experience
Quick apply
5d
Business Development Executive - Broker Support
Shawbrook —Glasgow
- Full-time
- CRM software
- Microsoft Excel
- Microsoft Outlook
- Employee assistance programme
- Employee discount

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Customer Service Advisor

Fittleworth -
Glasgow

Apply Now

Job details

Permanent | Full-time
£27,007.50 a year
12 days ago

Benefits

Company pension
Employee assistance programme
Private medical insurance
Employee discount
Paid volunteer time
Life insurance
Referral programme

Qualifications

Customer service

Full job description

As a Customer Service Advisor, you will be the first point of contact for customers, delivering professional, friendly, and efficient service over the phone and via email. You will handle a variety of customer enquiries, resolve issues, and provide solutions that enhance customer satisfaction and loyalty. This role requires resilience, attention to detail, and a proactive approach to ensure an exceptional customer experience. The position is fast-paced and demands strong problem-solving skills, effective communication, and the ability to manage multiple tasks efficiently

Key Responsibilities

Manage incoming calls and emails from clients and health care professionals.
Process incoming prescriptions and manage electronic prescriptions (EPS) orders.
Maintain external communication from clients and healthcare professionals, including Web Orders, My Pen and Caring.
Call GP surgeries to request outstanding prescriptions and follow up on orders
Register new clients onto our system, and process sample orders
Update client records, including cutting templates when needed.
Track missing deliveries and arrange returns or collections
Handle complaints. Resolve straight forward issues and escalate more complex cases to a Team Leader when necessary
Work towards KPIs including quality scores, efficiency, and customer satisfaction, with clear performance expectations set by the business
Keep client information confidential and follow all NHS guidelines, laws and company policies
Carry out any other tasks asked by your Team Leader/Manager

Skills

Ability to engage with customers over the phone in a friendly respectful tone
Proven ability to handle customer inquiries with patience and empathy
Take initiative, work independently and stay focused without needing supervision
Self-driven to do your best and always look for ways to improve
Ability to multitask and stay on top of deadlines and focus on what’s important to get the job done efficiently
Display resilience whilst working proactively with others, supporting your team, and communicating clearly to complete tasks to a high standard
Strong attention to detail, ensuring accuracy when processing orders, prescriptions, and updating client records

Experience

You have experience working in a fast paced, high volume customer service role, where delivering excellent service and managing multiple tasks was a key part of your job.
Experience handling phone-based customer service is desired but not essential
You are comfortable using various computer systems and software, with the ability to learn new tools quickly

What we offer

5% employer pension contribution
Life Insurance cover worth 10x your annual salary (subject to T&C’s of policy)
Salary Sacrifice
Private healthcare options including for family members
Access to "fittle-perks"- our reward platform full of discounts and wellbeing tools
25 days holiday plus bank holidays, with the option to buy and sell extra days
1 "Me Day" and 1 paid Volunteer Day every year
Support for families, including enhanced family- friendly policies
Employee Assistance Programme for everyday support
Refer a friend scheme if you bring great people into the team

Apply Now

Refine Your Search

support & client services managers jobs in glasgow, sct

Customer Service Advisor

Project Support Administrator

Corporate Services Contract Manager

Helpdesk Coordinator

SAP Basis Application Support

Senior Secure Start Advisor

Sales Support and Research Coordinator

Community Manager

Field Operations Manager

Property Manager

Helpdesk Coordinator - Night Shifts

Client Growth Executive

Care at Home Promoter Inverclyde and Renfrewshire

Lead Employability Officer

Team Manager - Sales

Operations and service administrator

Customer Service Team Manager 24/7 shift pattern

Manager - Client Onboarding

Operations Coordinator

Business Development Executive - Broker Support

I want to receive the latest job alerts for support & client services managers in glasgow, sct

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