Support engineer Work, Jobs in Glasgow, Sct (with Salaries)

2nd Line Support Engineer
Northern Marine Group —Glasgow
- Azure
- Microsoft Office
- SharePoint
11d
QA Engineer (Mid Level)
Waracle —Glasgow
- Full-time
- Hybrid work
- Agile
- SDLC
- Annual leave
- Employee assistance programme
Quick apply
Planning Engineer
Scottish Power —High Blantyre
- Up to £66,000 a year
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Access
- Microsoft Office
- Annual leave
- Employee discount
2026 Graduate Civil Engineer – Glasgow
Tony Gee and Partners LLP —Glasgow
- Engineering
- Master's degree
- Bachelor's degree
- Annual leave
- Employee assistance programme
First Line Desktop and Network IT Support Engineer.
2e-volve UK Limited —Stirling
- From £26,000 a year
- Full-time
- Customer service
- English
- Driving
- Free parking
Quick apply
Control Engineer
Scottish Power —Glasgow
- £55,000 - £68,750 a year
- Management
- Customer service
- Communication skills
- Annual leave
- Employee discount
Software Engineer (React)
CGI —Glasgow
- Full-time
- Hybrid work
- Continuous improvement
- JavaScript
- Travel
Quick apply
Deskside Support Engineer
Hexaware Technologies —Glasgow
- £29,000 - £32,000 a year
- Software troubleshooting
- Laboratory experience
- Windows
- Flexible schedule
Quick apply
11d
HPC Engineer
The Cancer Research UK Scotland Institute —Glasgow
- £48,123 - £58,607 a year
- Linux
- Annual leave
- Employee assistance programme
6d
Graduate Geo-environmental Engineer
Woolgar Hunter —Glasgow
- Full-time
- Civil engineering
- Data analysis skills
- Master's degree
5d
Business Support Service Administrator
T-Squared —Glasgow
- Full-time
- Microsoft Word
- Microsoft Excel
- Administrative experience
- COVID-19 protective measures
- Employee discount
Quick apply
12d
Project Support Engineer (Polmadie)
CAF Rail UK —Glasgow
- Engineering
- Annual leave
VodafoneThree - Specialist Engineer - Network Operations Centre
Vodafone —Glasgow
- Full-time
- Hybrid work
- Management
- Computer networking
- Employee discount
Engineer Surveyor - Glasgow
HSB —Glasgow
- £38,500 a year
- Overtime
- Hybrid work
- Communication skills
- School
- Time management
- Annual leave
- Employee assistance programme
Renewable Energy Professionals
AECOM —Glasgow
- Full-time
- Hybrid work
- Engineering
- Master's degree
Manufacturing Test Engineer
Thales —Glasgow
- Full-time
- Engineering
- No degree
- Communication skills
- Annual leave
- Employee discount
Site Engineer
M Group —Glasgow
- Communication skills
- Annual leave
- Employee assistance programme
Assistant Planner
BAM UK & Ireland —Glasgow
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
IFC - React JS
Barclays —Glasgow
- Analysis skills
- Communication skills
Geo-environmental Consultant
AtkinsRéalis —Glasgow
- Full-time
- Hybrid work
- Engineering
- Travel
- Organisational skills

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2nd Line Support Engineer

Northern Marine Group -
Glasgow

Apply Now

Job details

11 days ago

Qualifications

Microsoft Windows Server
Azure
Procurement
Microsoft Office
SharePoint
IT
IP networking
Root cause analysis
Communication skills
IaaS
Active Directory
Intune

Full job description

The 2nd Line Support Engineer is responsible for providing advanced technical support across the organisation's IT estate, with a strong focus on incident escalations, cloud‑based platforms, and service continuity.

This role acts as a technical bridge between 1st Line Service Desk and 3rd Line / specialist teams, ensuring efficient escalation, clear communication, and timely resolution of complex issues. The engineer will also contribute to service improvement, documentation, and root cause analysis.

Key Responsibilities

Incident & Escalation Management
- Act as the primary point of escalation from 1st Line Support for incidents that require deeper technical investigation.
- Diagnose and resolve complex issues across infrastructure, cloud services, and end‑user systems within agreed SLAs.
- Escalate unresolved or high‑impact incidents to 3rd Line / external vendors, ensuring full technical context and clear handover.
- Take ownership of incidents through to resolution, maintaining accountability and customer communication throughout.

Cloud & Modern Workplace Technologies
- Provide 2nd line support for cloud‑based services, including (but not limited to):
- Microsoft 365 (Exchange Online, SharePoint, OneDrive, Teams)
- Azure AD / Entra ID (identity, access, conditional access)
- Azure IaaS / PaaS components where applicable
- Support hybrid environments integrating on‑premise and cloud services.
- Assist with cloud service monitoring, service health reviews, and incident trend analysis.

Liaison & Collaboration
- Work closely with 1st Line Support to:
- Improve first‑time fix rates
- Provide coaching and technical guidance
- Identify training and knowledge gaps
- Collaborate with 3rd Line Engineers, Architects, and Vendors to resolve complex or systemic issues.
- Act as a technical point of contact during major incidents, changes, and service outages.

Problem Management & Service Improvement
- Perform root cause analysis (RCA) on recurring incidents and contribute to problem records.
- Identify opportunities to improve system stability, monitoring, and support processes.
- Create and maintain technical documentation, knowledge base articles, and escalation runbooks.
- Contribute to change assessments and support post‑implementation reviews.

Security, Compliance & Best Practice
- Support security controls, patching, and vulnerability remediation activities.
- Ensure incidents and requests are handled in line with internal policies, security standards, and compliance requirements.
- Promote ITIL‑aligned service management best practices.

Candidate Criteria

HNC/HND or equivalent experience
Previous experience in an IT related procurement / administration
IP Networking and Hardware support
Desktop & Printer Hardware support
Windows 11 support
Windows Server Administration
Active Directory Administration
MDM Administration - InTune
Office 365 Administration
Azure Administration
Desktop & Printer Hardware support
Remote access experience and remote support
M365 Support in specific areas, i.e. SharePoint and Teams
Technical Documentation
Excellent organisation skills
Excellent communication skills

Apply Now

Refine Your Search

support engineer jobs in glasgow, sct

2nd Line Support Engineer

QA Engineer (Mid Level)

Planning Engineer

2026 Graduate Civil Engineer – Glasgow

First Line Desktop and Network IT Support Engineer.

Control Engineer

Software Engineer (React)

Deskside Support Engineer

HPC Engineer

Graduate Geo-environmental Engineer

Business Support Service Administrator

Project Support Engineer (Polmadie)

VodafoneThree - Specialist Engineer - Network Operations Centre

Engineer Surveyor - Glasgow

Renewable Energy Professionals

Manufacturing Test Engineer

Site Engineer

Assistant Planner

IFC - React JS

Geo-environmental Consultant

I want to receive the latest job alerts for support engineer in glasgow, sct

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