Service desk support Work, Jobs in Granton, Edh (with Salaries)

Resident Ambassador- Front of House Concierge
Moda The McEwan —Edinburgh
- £25,500 - £27,500 a year
- Full-time
- Microsoft Word
- Hospitality
- Microsoft Excel
Quick apply
Full Time Beadle ( Church Officer)
St. Giles Cathedral —Edinburgh
- £26,437 a year
- Full-time
- Computer literacy
- Front desk
- Computer skills
Quick apply
11d
Event support / Co-ordinator
Edinburgh Training & Conference Venue —Edinburgh
- From £13.45 an hour
- Full-time
- CRM software
- Google Suite
- Front desk
Quick apply
Night Porter
HandPickedHotels —Edinburgh
- From £14 an hour
- Weekend availability
- Bar
- Hotel
- In-person
- Free parking
- Employee assistance programme
Quick apply
Customer Service Assistant
John C Hunter & Co Limited —Edinburgh
- From £13 an hour
- BLS Certification
- English
- Hotel
Quick apply
3d
Mobility Support Specialist
TELESOFT LLC DBA CALERO —Edinburgh
- Full-time
- Microsoft Word
- Computer literacy
- Bachelor's degree
Quick apply
Security, Reception & Facilities Coordinator (Key Holder)
Ivy Management Services Ltd —Edinburgh
- From £13 an hour
- Full-time
- First Aid Certification
- Front desk
- In-person
- Free parking
Quick apply
Heritage Information and Business Assistant - Modern Apprentice
Historic Environment Scotland —Edinburgh
- From £27,740 a year
- Full-time
- Hybrid work
- Microsoft Outlook
- Communication skills
- Annual leave
- Flexible schedule
13d
IT Service Desk Analyst
The Scottish Government —Edinburgh
- Full-time
- Analysis skills
- Presentation skills
- Travel
14h
Experienced Medical Receptionist/Administrator
Riverside Medical Practice —Musselburgh
- £28,997 a year
- Part-time
- Microsoft Word
- Microsoft Outlook
- GP surgery experience
- Free parking
- Health & wellbeing programme
Quick apply
6d
Night Auditor
The Caledonian Edinburgh —Edinburgh
- From £13.58 an hour
- Part-time
- Hotel
- Front desk
- Communication skills
- Annual leave
Quick apply
IT Service Desk Analyst
Scottish Government —Edinburgh
- £31,231 - £33,560 a year
- Full-time
- Analysis skills
- Presentation skills
- Travel
15h
Supporter Relations Team Assistant - Fixed Term
Blood Cancer UK —Edinburgh
- £30,150 a year
- Weekend availability
- Hybrid work
- CRM software
- Writing skills
- Continuous improvement
Quick apply
14d
IT Service Desk Analyst - Edinburgh
Anderson Strathern —Edinburgh
- Windows
- Microsoft Office
- Travel
Receptionist
Hotel Indigo Edinburgh Princes Street —Edinburgh
- Part-time
- Hotel
- Front desk
- Employee assistance programme
- Employee discount
Quick apply
11d
Bershka Edinburgh General Manager
INDITEX —Edinburgh
- Full-time
- Merchandising
- Team management
- Recruiting
Quick apply
IT Support Analyst
Midlothian Council —Dalkeith
- £30,619 - £31,783 a year
- Call to connect
- Hybrid work
- Computer literacy
- School
- Work from home
1d
Service Desk Engineer
Trainline —Edinburgh
- £28,000 - £32,000 a year
- Full-time
- Hybrid work
- CRM software
- Continuous improvement
- Agile
Guest Experience Expert - Casual
Marriott International, Inc —Edinburgh
- £14.25 an hour
- Part-time
- Hotel
- Front desk
- Employee discount
Casual Night Porter
The Caledonian Edinburgh —Edinburgh
- £12.71 an hour
- Part-time
- Hotel
- Front desk
- Communication skills
Quick apply

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Resident Ambassador- Front of House Concierge

Moda The McEwan
Edinburgh

Quick apply

Job details

Permanent | Full-time
£25,500 - £27,500 a year

Benefits

Cycle to work scheme
On-site gym

Qualifications

Microsoft Word
Access control systems
Hospitality
Customer communication
Microsoft Excel
Microsoft Outlook
Event coordination
Customer service
Writing skills
CCTV
Internal department liaison
Complaint handling
Social media platforms
Client services
CCTV monitoring
Front desk
Waste management
Residential lettings
Guest services
Property management

Full job description

Resident Ambassador

The McEwan | Moda Living

Welcome to Moda

At Moda, we're redefining what renting looks and feels like.

Our mission is simple: create extraordinary places where people can live, work and play. Through exceptional service, vibrant communities, and a focus on wellbeing, we're building the UK's leading lifestyle experience brand and pioneering a new standard for rental living.

At The McEwan, our residents don't just rent an apartment, they become part of a thriving community. That's where you come in.

The Opportunity

As a Resident Ambassador, you'll be the face of The McEwan and one of the first people our residents, guests, and visitors meet. Whether you're helping someone settle into their new home, organising community events, managing resident enquiries, or simply delivering an outstanding experience every day, you'll play a key role in making residents feel truly at home.

This is far more than a front desk role. We're looking for someone who loves people, thrives in a fast-paced environment, takes ownership, and genuinely enjoys creating memorable experiences.

If you're passionate about hospitality, customer service, and building relationships, we'd love to hear from you.

What You'll Be Doing Delivering Exceptional Resident Experiences

Be the first point of contact for residents, visitors, contractors, and guests
Deliver the Moda service standard at every interaction
Respond promptly and professionally to resident enquiries in person, by phone, email, and through our resident app
Build strong relationships with residents and develop a genuine understanding of their needs
Keep residents informed and updated on enquiries and maintenance requests
Handle complaints professionally and follow established procedures to achieve positive outcomes

Creating a Thriving Community

Promote resident engagement initiatives, feedback surveys, and community activities
Support the planning and delivery of resident events and experiences
Promote events and community activities through the My Moda App and social media channels
Provide recommendations on local attractions, restaurants, and experiences
Help create a welcoming, vibrant atmosphere throughout the building

Supporting Operations & Front of House

Manage parcel deliveries, collections, and resident notifications
Coordinate amenity bookings, room set-ups, and resident requests
Support apartment viewings and leasing enquiries when required
Assist with resident move-outs, including fob and key management
Complete daily reports, handovers, and operational updates
Carry out general administrative duties as required

Safety, Security & Building Standards

Monitor CCTV systems and maintain building security
Manage visitor, contractor, and supplier sign-in procedures
Support fire evacuation procedures and emergency response when required
Program and manage access control systems
Report health & safety concerns and maintenance issues promptly
Liaise with facilities management teams to ensure issues are resolved efficiently
Support waste management and environmental standards across the building

What We're Looking ForExperience

Previous experience in residential property, hospitality, customer service, or the private rental sector
Experience working in a customer-facing environment where service excellence is a priority
Comfortable working towards service standards, KPIs, and operational targets
Experience handling sensitive information and maintaining GDPR compliance

Skills & Attributes

We're looking for someone who is:

Friendly, approachable, and passionate about delivering outstanding service
Energetic, positive, and naturally engaging
Confident, professional, and well-presented
Proactive, resourceful, and willing to go the extra mile
Organised with excellent attention to detail
Calm under pressure with strong problem-solving abilities
A great communicator with strong written and verbal skills
Adaptable and comfortable managing multiple priorities
A genuine team player who takes ownership and accountability
Professional, trustworthy, and acts with integrity
Comfortable using Microsoft Outlook, Word, and Excel, with the ability to learn new systems quickly

And most importantly, someone who genuinely enjoys making people's day better.

Why Join Moda?

At Moda, people are at the heart of everything we do. We are committed to creating not only exceptional resident experiences but also a workplace where our teams can thrive, develop, and grow.

You'll join a passionate and supportive team, work within an award-winning environment, and have the opportunity to build a rewarding career within one of the UK's most exciting lifestyle and rental brands.

What's In It For You?

At Moda, we're committed to creating exceptional experiences, not just for our residents, but for our people too. When you join The McEwan, you'll become part of a team that's passionate about service, community, and making a difference every day.

You'll Enjoy:

The opportunity to be part of one of the UK's most innovative and fast-growing lifestyle and rental brands
Working in a stunning, community-focused environment at one of Edinburgh's most exciting residential destinations
A role where no two days are the same, with plenty of opportunities to meet new people and make a genuine impact
Ongoing training, support, and development to help you grow your skills and progress your career
Being part of a collaborative, supportive team that celebrates success and works together to deliver exceptional resident experiences
The chance to contribute to memorable resident events, wellbeing initiatives, and community experiences
A culture that values individuality, encourages new ideas, and rewards people who take ownership and go the extra mile
The satisfaction of helping create a place that residents are proud to call home

At Moda, we believe great service starts with great people. If you're passionate about hospitality, love building relationships, and want to be part of something different, we'd love to hear from you.

Our Commitment

Moda is committed to fostering an inclusive, respectful, and diverse workplace where everyone feels welcome and valued. We also expect all team members to contribute positively to our health, safety, wellbeing, environmental, and social responsibility commitments.

Ready to help create a place people are proud to call home? Join us as a Resident Ambassador and become part of a team that's redefining renting through exceptional service, meaningful connections, and unforgettable resident experiences.‌

Pay: £25,500.00-£27,500.00 per year

Benefits:

Cycle to work scheme
On-site gym

Work Location: In person

Quick apply

Refine Your Search

service desk support jobs in granton, edh

Resident Ambassador- Front of House Concierge

Full Time Beadle ( Church Officer)

Event support / Co-ordinator

Night Porter

Customer Service Assistant

Mobility Support Specialist

Security, Reception & Facilities Coordinator (Key Holder)

Heritage Information and Business Assistant - Modern Apprentice

IT Service Desk Analyst

Experienced Medical Receptionist/Administrator

Night Auditor

IT Service Desk Analyst

Supporter Relations Team Assistant - Fixed Term

IT Service Desk Analyst - Edinburgh

Receptionist

Bershka Edinburgh General Manager

IT Support Analyst

Service Desk Engineer

Guest Experience Expert - Casual

Casual Night Porter

I want to receive the latest job alerts for service desk support in granton, edh

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