Service administrator Work, Jobs in Hackney, Gtl (with Salaries)

Duty Manager
ABM —Hounslow
- Full-time
- Customer service
- Training & development
- Annual leave
5d
HR Administrator
Support When It Matters —Hackney
- £25,000 a year
- Part-time
- Hybrid work
- Microsoft Word
- Microsoft Outlook
- English
- Annual leave
- Employee assistance programme
Quick apply
10d
Warehouse Administrator
Odysea —London
- £30,000 - £35,000 a year
- Full-time
- Administrative experience
- Organisational skills
- Warehouse experience
Quick apply
Receptionist/Administrator
Operose Health —London
- £24,960 a year
- Microsoft Word
- Computer literacy
- Front desk
- Annual leave
Quick apply
Office Administrator
Shumba Resources Limited —London
- £27,000 - £28,000 a year
- Full-time
- Microsoft Word
- Computer literacy
- Data entry
Quick apply
11d
Assistant HR Officer
Queen Victoria Seamens Rest —London
- From £14 an hour
- Full-time
- Data entry
- Recruiting
- Contracts
- Sick pay
Quick apply
4d
Property Maintenance Administrator
Finefair Ltd —London
- £12.71 - £14.00 an hour
- Full-time
- Microsoft Word
- CRM software
- Microsoft Excel
Quick apply
Administrator (Contract Support)
Capstone Facilities Services Ltd —London
- £29,000 - £36,000 a year
- Full-time
- Microsoft Excel
- Microsoft Office
- Databases
Quick apply
Receptionist/Office Administrator
better lettings —Gants Hill Station
- £12.71 - £13.00 an hour
- Temporary
- Computer literacy
- English
- Administrative experience
Quick apply
6d
Administrator
Lee Baron —Greenwich
- £32,000 - £35,000 a year
- Microsoft Powerpoint
- Microsoft Word
- Administrative experience
Quick apply
Technical Support and Office Admin
5Tel —Woodford Green
- Up to £28,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Outlook
- Employee discount
Quick apply
Office Assistant
PEI Group —London
- Overtime
- Hospitality
- Microsoft Office
- Front desk
- Annual leave
- Employee assistance programme
9d
Part Time Office Administrator and PA
OCG Contracting LTD —Chingford
- £13.50 - £16.00 an hour
- Part-time
- Microsoft Powerpoint
- Microsoft Word
- Google Suite
Quick apply
10d
Medical Receptionist/Administrator - Full time
Taktouk Clinic —Knightsbridge
- £28,000 - £30,000 a year
- Full-time
- Hospitality
- Customer service
- English
Quick apply
4d
Office Administrator
Le Marche Limited —London
- £33,000 - £35,000 a year
- Part-time
- Customer service
- Computer literacy
- Microsoft Office
Quick apply
3d
Office Administrator – Imperial Stone Group Ltd
IMPERIAL STONE GROUP —London
- £30,000 - £32,000 a year
- Full-time
- CRM software
- Computer literacy
- Administrative experience
- Annual leave
Quick apply
2d
Centre Admin Required
House of Learning —London
- £13 - £15 an hour
- Part-time
- Microsoft Powerpoint
- Microsoft Word
- Google Suite
Quick apply
7d
Customer Service & Repairs Administrator - Bromley
Chisholm Hunter Ltd —Bromley
- From £12.71 an hour
- Full-time
- Microsoft Office
- Communication skills
- Employee discount
Quick apply
Call Handler/ Administrator
CRGH —London
- Full-time
- Administrative experience
- Data entry
- Organisational skills
- Annual leave
- Employee discount
Quick apply
5d
Receptionist & General Support - GMB National Office
GMB Union —London
- From £37,677.60 a year
- Full-time
- Microsoft Office
- SharePoint
- Front desk
- Annual leave
- Employee assistance programme
5d

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Duty Manager

ABM -
Hounslow

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Job details

Full-time
5 days ago

Benefits

Annual leave

Qualifications

Operations management
Client engagement
Customer service
Stakeholder liaison
Process improvement
Quality assurance
Relationship management
Customer interaction
Training & development
Team motivation leadership
Internal quality assurance
Rota coordination

Full job description

Description

LOCATION: HEATHROW AIRPORT

SHIFT PATTERN: 4 on 2 off, 40 per week

SALARY: COMPETITIVE

If you require any additional support or adjustments during the recruitment process, please don't hesitate to contact our Recruitment Department at [email protected]. We're here to help!Role Purpose

The Duty Manager role is responsible for ensuring the day-to-day operation is managed as effectively and efficiently through strong leadership of the teams with focus on safety, security, on time performance and operational efficiency.

OPERATIONAL KEY RESPONSIBILITIES

Deliver all daily team briefings, at the start of each shift, ensuring staff are fully aware of customer requirements and have all necessary equipment to perform their tasks

Ensure delivery of cleaning standards in line with service level agreements set out in the contract

Conduct final cleaning sweeps on all aircrafts, establishing and rectifying any shortfall in standards

Identify if and where processes are not meeting requirements and propose solutions working with the senior management team

Ensure adequate resources are in place for all shifts e.g. Overtime, holiday management, recruitment and ID vetting.

Establish and maintain good relationships and lines of communication with client airline/stakeholders

Effectively comply with and manage H&S following ABM Aviation UK Ltd guidelines and HAL requirements e.g. Risk Assessments, SOP's

Ensure GSE/crew vehicles are to standard following internal ABM guidelines

Escalate any absence to HR support and/or contract administrator should triggers be met

Ensure all team members under your control sign on and off, appropriately, and correctly in accordance with Company Policy and Procedures.

Maintain staff discipline and conformance with Company and regulatory requirements, utilising the Company disciplinary process where necessary

Coach cleaners & team leaders to enable them to meet and exceed standards

Assist the training team to ensure the training programme is up to date

Support ABM Operations Managers and Account Managers in delivering excellence to airline partners

At all times comply with HSE, DFT and HAL protocol along with the Airport operating procedures.

Ensure robust audits (scheduled /random) are conducted on a bi-weekly basis, demonstrating efficiency.

Timely submission of delay reports (must include a detailed investigation, and considered escalation for any SLA)

Support the ABM Senior management team to ensure all airline service level agreements are met and maintained, the standards of service carried out meets the Company quality standards and the requirement of the Airline. Take appropriate action where standards and services are not being met.

Proactively consult with Airline customers in the event of any service failure or significant event.

Maintain effective customer contact, report on service delivery and resolve any problems in a timely manner. Ensure that working relationships within the airport are such that they maximise cooperation leading to the efficiency and effectiveness of all staff.

Ensure that all equipment, including keys, PDA’s and vehicle are signed out, relevant paperwork completed, and are fully accounted for at the end of each shift.

Support the stores team to ensure consistent availability of all materials and consumables required to deliver the cleaning operation

Ensure that the “image” specified by the Company is maintained in the standard of work, uniform, vehicles, buildings and all dealing with customers, other airlines, other service companies and the general public.

Maintain good relationships and lines of communication with the client airline and other outside agencies such as grounds handlers, caterers etc.

Promote a culture of service excellence and maintain a professional image, both personally and corporately – champion legendary service.

Carry out any reasonable task requested. This description is an outline of the role, and it is expected that key task will vary with the demand of our client and operation base.

Support and motivate your teams with regular briefings and communications

Maintain a clean and tidy environment in all areas

Work with customer representatives to address any specific requirements or concerns

PEOPLE MANAGEMENT RESPONSIBILITIES

Implement key performance indicators for your direct reports.

Responsible for ensuring staffing levels under your control are managed effectively, ensuring their absence and annual leave is appropriately covered.

Management of return-to-work interviews for sickness absence

Ensure staff, under your control sign on and off, appropriately, and correctly in accordance with Company Policy and Procedures.

Ensure effective and appropriate communication with all parties throughout the nominated Airport inclusive of relevant Airlines persons. Ensure that the employees perform their jobs effectively.

Maintain staff discipline and conformance with Company and regulatory requirements, utilising the Company disciplinary process where necessary.
Direct line management of the SCO’s (Secure Clean Operatives) under your control

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Refine Your Search

service administrator jobs in hackney, gtl

Duty Manager

HR Administrator

Warehouse Administrator

Receptionist/Administrator

Office Administrator

Assistant HR Officer

Property Maintenance Administrator

Administrator (Contract Support)

Receptionist/Office Administrator

Administrator

Technical Support and Office Admin

Office Assistant

Part Time Office Administrator and PA

Medical Receptionist/Administrator - Full time

Office Administrator

Office Administrator – Imperial Stone Group Ltd

Centre Admin Required

Customer Service & Repairs Administrator - Bromley

Call Handler/ Administrator

Receptionist & General Support - GMB National Office

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