Team leader, advisory services Work, Jobs in Hanley, Sts (with Salaries)

Client Services Team Leader
ISS Facility Services —Stoke-on-Trent
- Customer service
- Supervising experience
- Leadership
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14d
Team Leader
Upwards Care Solutions —Stoke-on-Trent
- From £29,800 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Leadership
- Employee assistance programme
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Team Leader: Stoke EXC
Key 2 Care Ltd —Stoke-on-Trent
- £12.90 an hour
- Full-time
- Supervising experience
- Driving
- In-person
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Team Leader
CareTech Group —Newcastle-under-Lyme
- £13.79 an hour
- Weekend availability
- Cooking
- IT
- Communication skills
- Employee assistance programme
- Referral programme
10d
Team Leader
Farmhouse Inns - BRA_102 —Etruria
- Part-time
- Employee assistance programme
- Employee discount
Quick apply
Production Team Leader
IAE —Stoke-on-Trent
- £36,555 - £42,647 a year
- Full-time
- Supervising experience
- Quality control
- IT
- Health & wellbeing programme
- Life insurance
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14d
Area Team Leader
Cheshire East Council —Crewe
- £54,994 - £62,777 a year
- Full-time
- Hybrid work
- Annual leave
- Employee assistance programme
Production Team Leader
Mach Recruitment Ltd —Stoke-on-Trent
- From £34,000 a year
- Full-time
- Supervising experience
- Continuous improvement
- In-person
- Free parking
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7h
Care Team Leader - Days
Anchor —Stoke-on-Trent
- £15.41 an hour
- Weekend availability
- School
- Employee discount
- Referral programme
Team Leader
Progress Rail —Stoke-on-Trent
- Up to £44,100 a year
- Weekend availability
- Maintenance
- Continuous improvement
- Welding
- Annual leave
- Sick pay
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9d
Out of Hours Team Leader
ISS Facility Services —Stoke-on-Trent
- Night shift
- Customer service
- Supervising experience
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Team Leader – OOH Placemaker Services
ISS Facility Services —Stoke-on-Trent
- Weekend availability
- Administrative experience
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Team Leader
SGS Care Ltd —Stoke-on-Trent
- £37,850 a year
- Full-time
- Nursing home
- Leadership
- Communication skills
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Team Leader
Merlin House (ECHO) Ltd —Crewe
- £14.60 - £15.10 an hour
- Full-time
- Supervising experience
- Care plans
- Leadership
- Free parking
- Health & wellbeing programme
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Team Leader – OOH Sandwell Services
Partnering Health —Stafford
- Part-time
- Management
- Customer service
- Leadership
- Annual leave
- Employee assistance programme
Team Manager
Well Pharmacy —Stoke-on-Trent
- £32,545 a year
- Management
- Continuous improvement
- Organisational skills
- Annual leave
- Employee discount
Team Manager Nights - Hanley Extra
Tesco UK —Stoke-on-Trent
- Full-time
- Communication skills
- Employee discount
10d
Team Leader
Cheshire East Council —Middlewich
- £33,249 - £36,299 a year
- Full-time
- Hybrid work
- English
- Travel
- Human resources
- Annual leave
- Employee assistance programme
Business Systems Delivery Lead
Bathroom Mountain —Stoke-on-Trent
- £35,000 - £40,000 a year
- Full-time
- Project management
- Software development
- In-person
- Free parking
- Employee discount
Quick apply
3d
Care Team Manager- Children's Homes
Horizon Care and Education Group —Stoke-on-Trent
- £19.23 an hour
- Weekend availability
- Team management
- Employee assistance programme
- Referral programme
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Client Services Team Leader

ISS Facility Services -
Stoke-on-Trent

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Job details

Fixed term contract
14 days ago

Qualifications

Maximo
Customer service
Facilities management
Supervising experience
Leadership
Communication skills
Help desk

Full job description

Contract: Key Account Network

Location: Stoke, ST1 5PZ

Hours of work: 40

Contract Type: Fixed Term Contract (12 months)

We are seeking a Client Services Team Leader to manage and develop a high-performing team of up to 15 Service Coordinators and Helpdesk staff within a fast-paced Facilities Management environment.

This role focuses on leading through change, maintaining service excellence, and driving continuous improvement across service delivery.

Job Description

We are looking for a resilient and organised leader with strong FM operational knowledge and CAFM expertise, who can translate operational priorities into effective service outcomes while building strong stakeholder relationships and delivering against KPIs and SLAs.

Key Responsibilities

Lead, manage and develop a team of up to 15 within Helpdesk and Service Coordination functions.
Drive team performance, ensuring delivery against KPIs, SLAs and service standards.
Oversee workload management and adjust team rostering based on demand fluctuations.
Utilise CAFM systems (IBM Tririga, IBM Maximo) to manage operations, reporting and performance improvements.
Produce and present performance reports, service metrics and operational insights.
Ensure effective work order management and service coordination processes.
Support change management initiatives, ensuring team engagement and service continuity.
Build and maintain strong relationships with internal and external stakeholders.

Professional and Personal Competencies/Qualifications

Proven experience delivering high-quality customer service in a target-driven or high-pressure environment.
Strong Facilities Management experience, including both Soft FM and Hard FM services.
Leadership experience within a Helpdesk, Service Desk or Operations Support Centre.
Proficiency with CAFM/CRM systems (Tririga, Maximo or equivalent such as 360 systems).
Strong understanding of Health & Safety and commitment to safe working practices.
Experience supervising teams, allocating tasks and optimising performance.
Ability to analyse data and take a data-driven approach to service improvement.
Excellent communication skills with the ability to influence and manage expectations.

The Company

ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.

Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.

We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #Becomewhoyouwant, #Bepartofsomethingbigger,

#aplacetobeyou,

#facilitiesmanagement

ISS is proud to be a diverse and inclusive employer.

ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background.

We are proud to be a Gold Employer Recognition Scheme (ERS) award holder and a signatory of the Armed Forces Covenant, recognising our commitment to supporting veterans, reservists, and military families. Through our Joint Forces Programme, we provide mentoring and support to members of the Armed Forces community and their spouses as they transition into civilian careers.

We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government’s Disability Confident scheme.

Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.

If you have any further queries regarding this role, please contact the Resourcing Team by emailing [email protected]

To find out more about what we do go here - https://www.uk.issworld.com/

Work Location: In person

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Refine Your Search

team leader, advisory services jobs in hanley, sts

Client Services Team Leader

Team Leader

Team Leader: Stoke EXC

Team Leader

Team Leader

Production Team Leader

Area Team Leader

Production Team Leader

Care Team Leader - Days

Team Leader

Out of Hours Team Leader

Team Leader – OOH Placemaker Services

Team Leader

Team Leader

Team Leader – OOH Sandwell Services

Team Manager

Team Manager Nights - Hanley Extra

Team Leader

Business Systems Delivery Lead

Care Team Manager- Children's Homes

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