Licensing manager Work, Jobs in Harborne, Wmd (with Salaries)

Television Licence Field Officer
Capita —Dudley
- £31,650 a year
- Weekend availability
- Computer literacy
- Communication skills
- Flexible schedule
Licensing Manager
Gambling Commission —Birmingham
- £36,000 a year
- Part-time
- Presentation skills
- Communication skills
- Annual leave
External Event Partner Co-ordinator - Campus Services - 107858 - Grade 5
University of Birmingham —Birmingham
- £30,062 - £35,883 a year
- Weekend availability
- University
- Organisational skills
- Computer skills
- Annual leave
- Sick pay
7d
Assitant Manager
Gamefinity —Leamington Spa
- £26,178.85 - £29,000.00 a year
- Weekend availability
- Business development
- Organisational skills
- In-person
- Employee discount
Quick apply
Head Of Park Operations
West Midland Safari Park —Bewdley
- Weekend availability
- Continuous improvement
- Team management
- Leadership
- Employee discount
Quick apply
9d
Property & Relationship Manager
Brindley Capital Group —Birmingham
- £26,000 - £32,000 a year
- Full-time
- CRM software
- Management
- Customer service
- Store discount
- Health & wellbeing programme
Quick apply
14d
General Manager
Billesley Manor Hotel & Spa —Alcester
- £75,000 - £80,000 a year
- Hotel
- Quality control
- Leadership
- Employee assistance programme
- Employee discount
Quick apply
Private Sector Housing Officer
Bromsgrove District Council —Bromsgrove
- £40,777 - £45,091 a year
- Call to connect
- Communication skills
- Employee assistance programme
- Employee discount
12d
General Manager
Golf Fang Birmingham —Birmingham
- £45,000 a year
- Full-time
- Bar
- Team management
- Budgeting
- Employee discount
- Life insurance
Quick apply
12d
Depot Transport Manager
Crown Oil —Oldbury
- Up to £55,000 a year
- Monday to Friday
- Team management
- Annual leave
- Employee discount
Quick apply
6d
Senior F&B Lead- NEC Exhibitions
Levy —Birmingham
- £37,000 a year
- Sales
- Customer service
- Continuous improvement
- Annual leave
- Employee assistance programme
Operations Manager
Ecolab Inc. —Birmingham
- Full-time
- Customer service
- Bachelor's degree
- Team management
- Life insurance
5d
General Manager
Keeping You Out —Redditch
- From £30,000 a week
- Weekend availability
- Hospitality
- Bar
- Inventory control
Quick apply
4d
Rights and Digitisation Project Manager (FTC)
Royal Shakespeare Company —Stratford-upon-Avon
- Full-time
- Hybrid work
- Organisational skills
- Budgeting
- Communication skills
9d
Compliance-Birmingham-Associate-Regional Compliance
Goldman Sachs —Birmingham
- Full-time
- Analysis skills
- Communication skills
- Analytics
- Employee assistance programme
General Manager
My Delhi Eatery —Birmingham
- £45,000 - £50,000 a year
- Full-time
- Hospitality
- Inventory control
- Sales
- Employee discount
Quick apply
Technical Services Manager WRS
Bromsgrove District Council —Kidderminster
- £66,163 - £68,772 a year
- Call to connect
- Budgeting
- Communication skills
12d
Business Operations Administrator
ICONICS —Dudley
- Full-time
- Microsoft Word
- Microsoft Outlook
- Travel
7d
Relief Operations Manager
Total Leisure Care LTD —Birmingham
- From £30,000 a year
- Weekend availability
- Sales
- Customer service
- Restaurant management
- Annual leave
Quick apply
Partnership Manager (Schools)
Converge Technology Solutions —Stafford
- £40,000 - £42,500 a year
- Full-time
- Data analysis skills
- Business development
3h

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Television Licence Field Officer

Capita -
Dudley

Apply Now

Job details

Full-time
£31,650 a year

Benefits

Company car
Company pension
Paid volunteer time
Flexible schedule

Qualifications

Driving Licence
Computer literacy
Mobile applications
Customer support
Customer interaction
Communication skills

Full job description

£31,650 + Company Car or Car Allowance | Flexible Schedule

Join us as a Field Officer and play a key role in supporting local communities.

You’ll visit customers at their homes, discuss TV licence requirements, explain available solutions, and help them take the next steps—with full training, great benefits, and the freedom of working independently.

Job title:

Television Licence Field Officer

Job Description:

What You'll Be Doing

As a Field Officer, you'll play an important role in supporting TV Licensing by engaging with customers across the Dudley area. Working independently, you'll manage your own daily schedule, visiting addresses where no TV licence is recorded and helping customers understand their licensing obligations.

Key responsibilities include:

Visiting residential addresses throughout the DY1-2 postcode area
Speaking with customers professionally and respectfully
Explaining TV Licensing requirements and available options
Setting up payment plans where appropriate
Recording visit outcomes accurately using mobile technology
Making informed decisions and working independently in the field
Occasionally attending court as part of the enforcement process

You'll start and finish your day from home, travelling locally using either a company vehicle or your own vehicle. Full training and equipment will be provided to help you succeed in the role.

What We're Looking For

We're looking for confident, resilient and customer-focused individuals who enjoy working independently and engaging with people from all walks of life.

To be successful in this role, you'll need:

A full UK driving licence (essential)
To live within the DY1-2 postcode area
Excellent communication and interpersonal skills
The ability to remain calm, professional and resilient in a variety of customer situations
Strong problem-solving skills and sound judgement
Good attention to detail and accuracy when recording information
Confidence working independently and managing your own workload
Basic IT skills and confidence using mobile devices and applications
A positive attitude and willingness to learn
Flexibility to work a varied schedule, including evenings and weekends

Experience in a customer-facing role is highly desirable. More importantly, we're looking for people who can demonstrate professionalism, empathy, resilience and a commitment to delivering excellent customer service.

Working Pattern

To support customers at times that suit them best, you'll work 12 of your 36.5 weekly hours between 4pm and 9pm Monday to Friday, or at any time during weekends . This flexible working pattern allows you to organise the remainder of your week around your lifestyle and commitments.

What’s in it for you?

£31,650 annual salary
Company car (for work and personal use) or £3,700 annual car allowance
Mileage paid—including your daily commute from home
Flexible 36.5‑hour working week, with the option of a four‑day schedule
Generous holiday allowance, plus opportunities to purchase extra leave
Pension, life assurance, paid volunteering day and family‑friendly policies
Safety measures including Body Worn Video and a lone worker support system
Access to discounts, wellbeing support, and colleague diversity networks
Financial wellbeing tools and resources

About Capita TV Licensing:

At Capita TV Licensing, we’re supporting the world’s oldest national broadcaster. We harness the latest technology so the BBC can continue to create high-quality, independent programmes that inform, educate, and entertain millions of people around the UK, and the world. Our teams visit four million addresses each year to check for license evaders, and they generate over £65 million of revenue, helping to fund the running of the BBC. Join us and discover better as you shape the future of public television.

Unlock Your Potential with Capita

At Capita, your career can take you wherever your ambition leads. You'll become part of a diverse network of talented, forward-thinking professionals working across a wide range of disciplines and sectors. We’re committed to your growth — offering endless opportunities to expand your skills, explore new paths, and advance your career.

Join us and discover a career with purpose. #CareersWithPurpose

Customer first, always‍ Fearless innovation✅ Achieve together Everyone is valued

What we hope you’ll do next:

Choose ‘Apply now’ to fill out our short application, so that we can find out more about you.

Equal Opportunities

At Capita, we’re committed to providing an inclusive, barrier-free recruitment process and working environment for everyone. We want everyone to have the best chance of succeeding as they move through their application and start their career with us. We are an equal opportunity and Disability Confident employer; we want to hear from you if you’d like to discuss any adjustments you might need during your recruitment process. Please email [email protected] or call 07784 237318 and we’ll get back to you to discuss.

For more information about equal opportunities and the types of adjustments we can offer, please visit the Capita Careers website.

If you have a question that does not relate to adjustments during your recruitment process, please email our Talent Acquisition team - [email protected]

AI & Fair Recruitment at Capita
At Capita, we use technology, including AI-enabled tools, to help us manage applications consistently and fairly. These tools support our recruitment teams, they do not make hiring decisions. Every application is reviewed by a trained member of our Talent Acquisition team, and all decisions are made by people. If you need any adjustments during the process, we’re here to support you.

How We Use AI in Our Hiring Process
To help us deliver a fair, consistent and efficient recruitment experience, Capita uses AI-assisted technology at some stages of the process. These tools simply help us organise and assess information, they do not replace human judgement. All decisions are made by our recruitment team and hiring managers. If you have any questions or need adjustments, please let us know and we’ll be happy to support you.

Location:

Dudley

United Kingdom

Time Type:

Full time

Contract Type:

Permanent

Apply Now

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Television Licence Field Officer