It Work, Jobs in Hardwick (with Salaries)

Technical Support Analyst
hireful —Banbury
- £35,000 - £40,000 a year
- Full-time
- Work from home
Quick apply
Head of IT and Systems
Joma Jewellery and Katie Loxton —Banbury
- Monday to Friday
- Continuous improvement
- Team management
- Training & development
- Employee discount
Group IT Manager
Icar Auto —Warwick
- £50,000 a year
- Full-time
- Travel
- Communication skills
- Free parking
- Health & wellbeing programme
Quick apply
IT Support Engineer - Modern Workplace
Haas F1 Team —Banbury
- Weekend availability
- Bachelor's degree
- Continuous improvement
- Travel
Quick apply
IT Systems Support
DHL Supply Chain —Banbury
- Travel
- Communication skills
1st / 2nd Line IT Support Analyst
OneSchool Global United Kingdom —Warwick
- Full-time
- Maintenance
- Windows
- Travel
- Free parking
- Annual leave
8d
Senior IT Technician
Hanwell Fields Community School —Banbury
- £35,000 - £40,000 a year
- Communication skills
- School
- Annual leave
- Referral programme
Junior IT Technician
Summer Fields School Trust Ltd —Oxford
- £27,000 - £29,000 a year
- Full-time
- Software troubleshooting
- Customer service
- English
- Free parking
- Employee assistance programme
Quick apply
Technical Support Specialist
VoCoVo —Chipping Norton
- £38,000 - £41,000 a year
- Hybrid work
- Computer networking
- Employee assistance programme
- Sick pay
IT Manager
Bamford Collection —Moreton-In-Marsh
- £50,000 a year
- Communication skills
- Employee assistance programme
- Employee discount
Quick apply
10d
IT Support Technician
Olleco —Northampton
- Full-time
- English
- In-person
Quick apply
10d
Technical Support Engineer
Gallagher Group —Warwick
- CRM software
- Computer networking
- Communication skills
5d
IT Support Engineer
Warwick Nub News —Warwick
- £29,000 - £32,000 a year
- Overtime
- Communication skills
- Referral programme
5d
Technical Helpdesk Engineer
MSX International —Daventry
- £42,500 a year
- Full-time
- Hybrid work
- Computer literacy
- Data entry
- Communication skills
- Annual leave
Quick apply
10d
Data and IT Support Administrator
Carers Trust Heart of England —Coventry
- £12,480 - £13,312 a year
- Part-time
- CRM software
- Data analysis skills
- Analysis skills
- Free parking
- Store discount
Quick apply
9d
Help Desk Operator
Warwick Nub News —Warwick
- £29,000 - £32,000 a year
- SharePoint
- Communication skills
5d
Senior IT Scrum Master
NFU Mutual —Stratford-upon-Avon
- Up to £75,000 a year
- Full-time
- Agile
- Leadership
- Communication skills
- Annual leave
- Employee discount
11d
Remote Technical Support Assistant
Smedley Group —Bicester
- Part-time
- Remote
- Computer literacy
- Data analysis skills
- Computer skills
Quick apply
2d
Telematics Service Desk Analyst
MSX International —Gaydon
- Up to £27,500 a year
- Full-time
- Hybrid work
- Analysis skills
- Time management
- Annual leave
- Work from home
Quick apply
IT Support Technician
University of Oxford —Oxford
- £32,108 - £405,114 a year
- Full-time
- Communication skills

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Technical Support Analyst

hireful -
Banbury

Quick apply

Job details

Full-time
£35,000 - £40,000 a year

Benefits

Work from home

Qualifications

Technical troubleshooting
ITIL Certification
Incident queue management
IT service management
Ticket management
Process improvement
Zendesk
ServiceNow
Customer support
Problem management
Customer interaction
Root cause analysis
Help desk

Full job description

Our client is a growing UK Software product company providing workforce management software to 100’s of customers across the UK. They're investing in the maturity of their support function and are looking for a Technical Support Analyst (1st line / Service Management) to help shape how they deliver service, working closely with Product and Engineering.

Location: Banbury, but work from home & remote available. Good commutes form Rugby, Oxford, Coventry, Leamington Spa, Northampton, Milton Keynes, etc Salary: £35,000 to £40,000 basic plus benefits. Working arrangement: hybrid, with core weekday hours and a weekend support rota every 4-6 weeks (additional compensation applies).

What you'll be doing

Work the front line alongside the support team, triaging tickets and resolving customer issues within SLA.
Own the lifecycle of significant incidents, from triage through to resolution and post-incident review.
Build a lightweight problem management practice, driving root-cause analysis with Engineering.
Act as the bridge between Customer Success, Product and Engineering during escalations.
Improve ticketing tools, workflows and reporting to strengthen the wider support function.
Coach support agents on troubleshooting technique and customer communication.

What you need to bring

Demonstrable experience in a support, service desk or ITSM role.
Strong working knowledge of ITIL practices, particularly Incident and Problem Management.
Direct customer-facing experience, comfortable handling difficult conversations with customers and stakeholders.
A track record of improving support processes, not just working within them.
Hands-on experience with an ITSM platform such as Zendesk, Jira Service Management or ServiceNow (desirable: Zendesk administration, ITIL 4 Foundation certification).

Why you'll love this job

Real influence over how a growing support function is built, with scope to grow into leading it.
A chance to provide a support function at a Software company (SaaS), not just traditional “IT support”
A small, close-knit team where your work and impact are visible.
Genuine investment in your development, including support for ITIL certification.

If you're ready to bring structure, judgement and real improvement to a growing support function, we'd love to hear from you. Apply now to find out more about this exciting opportunity.

Quick apply

Refine Your Search

it jobs in hardwick

Technical Support Analyst

Head of IT and Systems

Group IT Manager

IT Support Engineer - Modern Workplace

IT Systems Support

1st / 2nd Line IT Support Analyst

Senior IT Technician

Junior IT Technician

Technical Support Specialist

IT Manager

IT Support Technician

Technical Support Engineer

IT Support Engineer

Technical Helpdesk Engineer

Data and IT Support Administrator

Help Desk Operator

Senior IT Scrum Master

Remote Technical Support Assistant

Telematics Service Desk Analyst

IT Support Technician

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