Service desk support Work, Jobs in Harmondsworth, Gtl (with Salaries)

Customer Service Host - T3
ABM —London Heathrow Airport
- £15.44 an hour
- Full-time
- Front desk
Customer Service Host
ABM —London Heathrow Airport
- £15.44 an hour
- Full-time
- Front desk
Office Administrator
Kearns Residential —Ruislip
- £25,000 a year
- Full-time
- Microsoft Word
- Google Suite
- Microsoft Outlook
Quick apply
Customer Service Host - T2
ABM —London Heathrow Airport
- £15.44 an hour
- Full-time
- Front desk
Guest Services Assistant
Holiday Inn and Staybridge Suites London Heathrow —West Drayton
- Full-time
- Computer literacy
- Hotel
- Organisational skills
- Free parking
- Employee assistance programme
Quick apply
1d
Front of House & Client Support
Roar Fitness —London
- £13 an hour
- Temporary
- Front desk
- Cleaning
- In-person
- Gym membership
Quick apply
Receptionist / HR & Administration Executive
HALDIRAM HOSPITALITY UK LIMITED (Restaurant) —Southall
- From £12.71 an hour
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Outlook
- Annual leave
- Employee discount
Quick apply
Facilities Front Of House Reception
OCS Group —Slough
- Microsoft Word
- Inventory control
- Computer literacy
Quick apply
13d
Service Desk Analyst
Embrace IT Services Limited —Fleet
- From £25,420 a year
- Full-time
- Software troubleshooting
- Customer service
- Windows
- Free parking
- Flexitime
Quick apply
Step into Work: Hospitality Bootcamp – Free 2-Week Training + Guaranteed Interviews (starts 2 Sept))
Step Ahead Social Enterprise Community Interest Company —London
- £27,700 - £32,000 a year
- Temporary
- Remote
- Hospitality
- Customer service
- Hotel
Quick apply
5d
Packaging and Warehouse Operative
Cencora —Feltham
- Full-time
- Continuous improvement
- Warehouse experience
- Communication skills
Reception & Switchboard Operator
Rapport —London
- £36,500 - £38,500 a year
- Full-time
- Front desk
- Guest services
- Employee assistance programme
Student Success Officer
Regent College London —London
- £26,500 a year
- Weekend availability
- Hybrid work
- Microsoft Office
- Front desk
- In-person
- Annual leave
- Employee assistance programme
Quick apply
12d
Customer Experience and Operations Manager
Love Velo —Holborn
- £35,000 - £45,000 a year
- Full-time
- CRM software
- Management
- Customer service
- Store discount
- Annual leave
Quick apply
8d
Hotel - Duty Manager
Premier Inn —London
- Up to £14.36 an hour
- Part-time
- Hotel
- Team management
- Leadership
- Employee discount
Quick apply
Adminstration Assistant
CITIGUARD SECURITY —London
- £26,000 a year
- Full-time
- Computer literacy
- English
- Administrative experience
- Free parking
Quick apply
12d
Concierge (Casual Hours)
Chelsea Bridge Wharf RTM Company Limited —London
- £16 - £17 an hour
- Part-time
- Front desk
- Communication skills
Quick apply
IT Support Technician
IT MANAGMENT LTD —London
- From £39,000 a year
- Full-time
- Hybrid work
- Customer service
- Windows
- Microsoft Office
- Free parking
- Annual leave
Quick apply
IT & Helpdesk Manager - Panavision London
Panavision —London
- Weekend availability
- Bachelor's degree
- No degree
- Travel
Quick apply
Business Centre Assistant
Beaumont Business Centres —London
- £27,000 a year
- Full-time
- Word processing
- Front desk
- Cleaning
Quick apply
7d

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Customer Service Host - T3

ABM -
London Heathrow Airport

Apply Now

Job details

Full-time
£15.44 an hour

Qualifications

Front desk
Aviation passenger services
Customer interaction

Full job description

Description

LOCATION: Heathrow Airport

SHIFT PATTERN: 4 on 2 off, 40 hours per week

PAY RATE: £15.44 per hour

If you require any additional support or adjustments during the recruitment process, please don't hesitate to contact our Recruitment Department at [email protected]. We're here to help!

Overview of the Role

As a Customer Service Host at Heathrow Airport, you are the welcoming face and central facilitator for passengers requiring special assistance. Operating from the host desk either landside or airside, your core mission is to deliver excellent customer service from the moment a passenger arrives. You play a crucial role in ensuring every customer receives a positive, safe and enhancing experience by carefully assessing their requirements and setting the stage for a seamless journey.

Working collaboratively with the management team, your primary focus is on actively managing and facilitating the daily operational flow. Rather than directly managing people, you will monitor the environment to ensure that the highest standards of service are maintained and that operational, quality and safety guidelines are consistently followed by the Customer Service Agents. Ultimately, you act as a key brand ambassador, embodying ABM’s core values to ensure every passenger feels valued and supported.

Main Duties & Responsibilities

Deliver First-Class Customer Experiences: Act as the primary ambassador at the host desk (landside or airside), greeting every passenger warmly, assessing their needs and ensuring they receive excellent service from the moment they arrive.

Manage & Facilitate the Passenger Experience: Proactively ensure all passengers are booked into the tracking system and expedite smooth transfers throughout the terminals to support on-time departures and flight connections throughout the terminals. During delays or disruptions, you will act as the key communication link, liaising directly with handling agents to keep passengers fully informed.

Ensure Standards & Escalate Quickly: Facilitate a seamless operation by monitoring the environment and ensuring Customer Service Agents (CSAs) are properly equipped, follow correct protocols and maintain high standards. You will stay vigilant by identifying potential SLA failures and escalating issues immediately to the Service Delivery Manager or Allocators to ensure agents are deployed quickly and effectively.

Apply Now

Refine Your Search

service desk support jobs in harmondsworth, gtl

Customer Service Host - T3

Customer Service Host

Office Administrator

Customer Service Host - T2

Guest Services Assistant

Front of House & Client Support

Receptionist / HR & Administration Executive

Facilities Front Of House Reception

Service Desk Analyst

Step into Work: Hospitality Bootcamp – Free 2-Week Training + Guaranteed Interviews (starts 2 Sept))

Packaging and Warehouse Operative

Reception & Switchboard Operator

Student Success Officer

Customer Experience and Operations Manager

Hotel - Duty Manager

Adminstration Assistant

Concierge (Casual Hours)

IT Support Technician

IT & Helpdesk Manager - Panavision London

Business Centre Assistant

I want to receive the latest job alerts for service desk support in harmondsworth, gtl

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