Customer support & client services occupations Work, Jobs in Haverhill, Sfk (with Salaries)

Customer Care Associate
Origin UK Operations and Origin Amenity —Finchingfield
- Full-time
- CRM software
- Customer service
- Microsoft Office
Quick apply
Customer Experience Advisor
HWC LOGISTICS —Cambridge
- £25,000 a year
- Overtime
- English
- Data entry
- In-person
- Free parking
- Store discount
Quick apply
14d
Customer Support Advisor
Cambridge University Press & Assessment —Cambridge
- £24,900 - £28,650 a year
- Hybrid work
- Microsoft Word
- CRM software
- Microsoft Excel
- Annual leave
12d
Customer Care Coordinator
Public Library of Science —Cambridge
- £24,000 - £26,000 a year
- Remote
- CRM software
- Customer service
- Salesforce
Customer Care Co-ordinator
Bloor Homes —Bury St. Edmunds
- Full-time
- CRM software
- Customer service
- Organisational skills
- Employee discount
Telephone Adviser
Infinite Energy Solutions uk LTD —Colchester
- £15,000 - £60,000 a year
- Temporary
- Microsoft Word
- Microsoft Outlook
- No experience needed
Quick apply
14d
Customer Engagement Team Lead - Bury St Edmunds
The Cambridge Building Society —Bury St. Edmunds
- From £30,000 a year
- Full-time
- Management
- Administrative experience
- Organisational skills
- Free parking
- Profit sharing
Quick apply
2d
Trainee Customer Service
uRisk —Buntingford
- £24,000 a year
- Full-time
- Microsoft Word
- Microsoft Outlook
- Customer service
Quick apply
Customer Service Specialist (iGaming online)
Onyx Gaming —Colchester
- From £25,000 a year
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Outlook
- Customer service
- Free parking
Quick apply
12d
Senior Customer Service Advisor
Barclays —Bury St. Edmunds
- £27,700 a year
- Weekend availability
- Customer service
- Administrative experience
- Banking
- Life insurance
Customer Service Sales Support Specialist
Kalsec —Mildenhall
- Hybrid work
- CRM software
- Customer service
- Salesforce
Quick apply
Customer Service Agent
Prolog Fulfilment —Sudbury
- £12.71 an hour
- Full-time
- English
- Microsoft Office
- IT
Quick apply
12d
Customer Service Representative
POP Telecom —Newmarket
- From £26,500 a year
- Full-time
- Microsoft Word
- Microsoft Outlook
- Customer service
- Free parking
- Employee discount
Quick apply
9d
Administrative Support
MTS Suction Systems UK Ltd —Ely
- £22,000 - £26,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Quick apply
16h
Customer Service Representatives
Sodexo —Colchester
- £12.92 an hour
- Weekend availability
- Hospital
- Customer service
- Microsoft Office
- Employee assistance programme
- Employee discount
Quick apply
13d
Associate Support Manager
Tait —Haverhill
- Full-time
- No degree
- Leadership
- Communication skills
- Annual leave
- Employee assistance programme
Client Call Handler
Holmes and Hills LLP —Colchester
- Microsoft Office
- IT
- Employee assistance programme
- Life insurance
Business Development Assistant/Customer Support
Saffron Building Society —Saffron Walden
- Up to £28,000 a year
- Customer service
- Business development
- Financial services
9d
Facilities Helpdesk Operative
Sec2 Security Limited —Bury St. Edmunds
- From £26,624 a year
- Full-time
- CRM software
- Microsoft Outlook
- Windows
- Health & wellbeing programme
Quick apply
Support Manager
Tait —Haverhill
- Full-time
- ERP systems
- Microsoft Office
- Bachelor's degree
- Annual leave
- Employee assistance programme

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Customer Care Associate

Origin UK Operations and Origin Amenity
Finchingfield

Quick apply

Job details

Full-time

Qualifications

CRM software
Customer service
Microsoft Office
Administrative experience
Organisational skills
Computer skills
Communication skills

Full job description

Origin Suregreen Limited are a retail and wholesale supplier of landscaping, fencing and gardening products. We are looking for a Customer Care Associate to join our team in Finchingfield, Essex.

As a Customer Care Associate, you will be involved in providing excellent service to our customers, assisting at our on-site Trade Counter, as well as providing timely and professional responses within our various online platforms and over the telephone. This is a multifaceted role that encompasses a variety of responsibilities aimed at providing exceptional customer service across different communication channels and platforms. You will be responsible for ensuring customer satisfaction and loyalty through effective issue resolution and support while maintaining a positive and professional demeanour.

Main Responsibilities

Multi-Channel Communication: Engage with customers through in-person interactions, telephone calls, web chat, and platform messaging, ensuring clear and effective communication.
Customer-Focused Approach: Maintain a positive, empathetic, and professional attitude toward customers at all times, building rapport and trust.
Prompt Response: Respond promptly and professionally to customer enquiries, complaints, and feedback, ensuring a high standard of service.
Product Knowledge: Provide detailed information about available products and services, answering any questions customers may have.
Issue Resolution: Investigate and resolve customer issues effectively, providing solutions or escalating matters to the appropriate team when necessary.
Order Management: Process quotes, orders, take payments, issue refunds, and manage returns while assisting customers with delivery-related issues.
Record Keeping: Maintain accurate records of customer interactions, transactions, comments, and complaints for future reference and analysis.
Cross-Department Collaboration: Work collaboratively with internal departments to ensure the effective resolution of customer issues, fostering a team-oriented environment.
Account Management: Establish new customer accounts, accurately recording information in Linnworks and Salesforce to ensure seamless data management.
Administrative Support: Manage daily administrative tasks efficiently, prioritising workload to meet customer service objectives.
Feedback Analysis: Identify trends in customer feedback and suggest improvements to enhance the overall customer experience and service quality.
Escalation Management: Refer advanced cases to management for resolution, providing necessary background information to facilitate a timely response.
eCommerce Support: Support the eCommerce team with administrative tasks as required.

Skills and Experience

At least 2 years’ experience in Customer Care or a similar role
Ability to thrive in demanding environment, multitasking while keeping focus on the customer
Experience using CRM systems
Solid computer skills, including MS Office
Ability to remain calm when dealing with difficult customers
Excellent work ethic, self-motivator and driven
Ability to quickly learn and retain product information
Strong written and verbal communication skills
Ability to demonstrate patience and understanding
Good planning and organisational skills

It’s you we’re interested in

At Origin, we want everyone to have an equal opportunity to achieve their full potential. We positively encourage applications from all suitably qualified and eligible candidates, regardless of their gender, ethnicity, disability, age, sexuality, religion or belief, marital status, pregnancy and maternity.

Having a diverse and inclusive business is vital for our future success and that’s why we treat all our applicants fairly and with respect, irrespective of their background or any other protected characteristic.

Quick apply

Refine Your Search

customer support & client services occupations jobs in haverhill, sfk

Customer Care Associate

Customer Experience Advisor

Customer Support Advisor

Customer Care Coordinator

Customer Care Co-ordinator

Telephone Adviser

Customer Engagement Team Lead - Bury St Edmunds

Trainee Customer Service

Customer Service Specialist (iGaming online)

Senior Customer Service Advisor

Customer Service Sales Support Specialist

Customer Service Agent

Customer Service Representative

Administrative Support

Customer Service Representatives

Associate Support Manager

Client Call Handler

Business Development Assistant/Customer Support

Facilities Helpdesk Operative

Support Manager

I want to receive the latest job alerts for customer support & client services occupations in haverhill, sfk

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