Duty manager Work, Jobs in Heathrow Terminals 1 2 & 3 Station (with Salaries)

Duty Manager
Stoke Park Ltd —Slough
- Up to £52,000 a year
- Full-time
- Hotel
- Supervising experience
- Human resources
- Free parking
- Sick pay
Quick apply
Crew Accommodations Supervisor
Corpay —Hounslow
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Annual leave
- Employee discount
Quick apply
Sports Centre Duty Manager (Part Time)
St Albans School —St Albans
- £26,692 a year
- Part-time
- Customer service
- First Aid Certification
- In-person
- Free parking
- Gym membership
Quick apply
14d
Customer Resolutions Team Manager
ArvatoConnect —Datchet
- £34,696 a year
- Full-time
- Hybrid work
- Microsoft Office
- Continuous improvement
- Financial services
9d
Duty Manager
AG Hotels Group —Epsom
- £26,000 - £27,000 a year
- Weekend availability
- Hospitality
- Hotel
- Supervising experience
- Employee discount
- Referral programme
Quick apply
7d
Quality Assurance Officer
Medreich Plc —Feltham
- £32,000 - £35,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Free parking
- Annual leave
Quick apply
Consumer Duty Manager
Haven —Hemel Hempstead
- Part-time
- Hybrid work
- Analysis skills
- Financial services
- Leadership
- Employee discount
Quick apply
Transaction Manager
Sandown Mercedes-Benz of Guildford —Guildford
- Up to £70,000 a year
- Full-time
- Sales
- In-person
- Negotiation
- Store discount
- Annual leave
Quick apply
17h
Deputy Club Operations Manager
Pine Ridge Golf Club —Camberley
- £30,000 - £31,000 a year
- Weekend availability
- Hospitality
- Bar
- Management
- Free parking
- Health & wellbeing programme
Quick apply
Manager in transport and distribution
Auto Ease Ltd —Ruislip
- £25,420 - £45,000 a year
- Full-time
- Supervising experience
- Continuous improvement
- Organisational skills
Quick apply
2d
Part Time Duty Manager
Zest Leisure Group —London
- £26,500 - £30,000 a year
- Part-time
- Sales
- In-person
- Communication skills
- Employee assistance programme
- Gym membership
Duty Manager
LKQ Corporation —Guildford
- Full-time
- Warehouse experience
- Communication skills
- Annual leave
- Employee assistance programme
Hotel Maintenance Manager
General Manager —Hayes
- £33,664.09 - £44,023.18 a year
- Full-time
- Management
- Maintenance
- Hotel
- Free parking
Quick apply
Assistant Manager
TRG Concessions - Jones the Grocer Heathrow Airport T2 —London
- £35,617 - £38,987 a year
- Full-time
- Hospitality
- Leadership
- Restaurant
- Employee discount
Quick apply
Full Time Sales And Operations Associate
Prime Lane Shippers —Hounslow
- £29,000 a year
- Full-time
- Sales
- Customer service
- Computer literacy
Quick apply
1d
Sales Manager
The Directory Guys —Uxbridge
- £40,000 - £80,000 a year
- Full-time
- Management
- Sales
- Customer service
- Annual leave
Quick apply
7d
Duty Concierge Manager
Portico Corporate Reception Management —London
- 12 hour shift
- Hospitality
- Customer service
- Supervising experience
- Annual leave
- Life insurance
Quick apply
13d
Clinic Manager
Therapie Clinic —Windsor
- £40,000 - £48,000 a year
- Sales
- Customer service
- Mentoring
- Paid training
- Annual leave
Duty Manager
Cote Restaurants —Esher
- Full-time
- Hospitality
- Bar
- Communication skills
- Employee discount
Quick apply
Aircraft Refueller
Menzies Aviation —London
- Full-time
- Leadership
- Communication skills

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Duty Manager

Stoke Park Ltd
Slough

Quick apply

Job details

Permanent | Full-time | Fixed term contract
Up to £52,000 a year

Benefits

Free parking
Company pension
Sick pay
On-site parking

Qualifications

Supervising experience
Human resources
Guest services
Leadership
Hotel experience

Full job description

Job Overview:

The Duty Manager is responsible for overseeing the hotel’s day-to-day operations during assigned shifts, acting as the senior operational presence on property. Reporting to the Front Office Manager, the role ensures seamless guest experience delivery, operational efficiency, and effective interdepartmental coordination in line with Stoke Park’s five-star luxury standards.

The Duty Manager serves as a key point of escalation for guests and departments, managing service recovery, operational challenges, and team leadership across Front Office and wider hotel operations. They represent hotel management on shift, ensuring standards, safety, and service excellence are consistently upheld.

Key Responsibilities

Guest Experience & Service Excellence

Act as the senior point of contact for guests during assigned shifts, ensuring a warm, professional, and personalised experience.
Proactively monitor guest journey touchpoints (arrival, stay, departure) and intervene to enhance satisfaction and resolve concerns.
Manage guest feedback, complaints, and service recovery efficiently and empathetically, ensuring brand reputation and guest loyalty.
Maintain a highly visible presence in the lobby and guest-facing areas during peak periods.

Operational Management

Oversee the smooth running of daily hotel operations, with particular focus on Front Office, Concierge, Porters, Valet, and Guest Services.
Ensure effective communication and coordination between departments including Housekeeping, Engineering, Spa, F&B, and Security.
Support room allocation decisions, upgrades, VIP arrangements, and late check-outs in line with operational priorities.
Monitor occupancy levels, arrivals, departures, and special events to ensure operational readiness.
Deputise for the Front Office Manager when required, ensuring continuity of leadership and standards.

Team Leadership & Support

Supervise Front Office Supervisors and Assistants on shift, providing guidance, direction, and support.
Lead by example, reinforcing Stoke Park’s culture, grooming standards, and service ethos.
Deliver shift briefings and ensure clear communication of priorities, guest expectations, and operational updates.
Support training, coaching, and performance management at operational level, escalating issues to the FOM where appropriate.

Revenue Protection & Compliance

Ensure accurate handling of guest accounts, billing instructions, cash, and deposits in line with procedures.
Protect room and ancillary revenue through operational diligence and guest engagement.
Support night audit handovers and ensure any discrepancies or incidents are communicated appropriately.
Ensure GDPR compliance and confidentiality of all guest information.

Health, Safety & Security

Act as the responsible manager on duty for health & safety, fire safety, and emergency procedures.
Respond effectively to incidents, emergencies, or security concerns, following company protocols.
Ensure all team members on shift adhere to safety, security, and evacuation procedures.

General Responsibilities

Adhere at all times to Stoke Park policies and procedures, including those relating to health & safety, security, fire, first aid, and emergency response.
Ensure compliance with the Employee Handbook and all departmental standards and notices.
Be flexible to cover duty management requirements across different operational areas as required by the business.
Undertake any other reasonable duties in line with the responsibilities of the role as directed by the Front Office Manager or senior management.

Notes:

This job description outlines the key responsibilities, objectives and scope of the role as it currently stands. It is not an exhaustive list, and the postholder may be required to carry out other duties as reasonably required, including duties of a similar or related nature, in line with the needs of the business.

Hours/Week: 48 Hours – May include weekend and bank holidays.

Job Types: Full-time, Permanent, Fixed term contract

Pay: Up to £52,000.00 per year

Benefits:

Company pension
Free parking
On-site parking
Sick pay

Ability to commute/relocate:

Slough SL2 4PG: reliably commute or plan to relocate before starting work (required)

Experience:

5‑star luxury hotel: 5 years (required)

Work Location: In person

Quick apply

Refine Your Search

duty manager jobs in heathrow terminals 1 2 & 3 station

Duty Manager

Crew Accommodations Supervisor

Sports Centre Duty Manager (Part Time)

Customer Resolutions Team Manager

Duty Manager

Quality Assurance Officer

Consumer Duty Manager

Transaction Manager

Deputy Club Operations Manager

Manager in transport and distribution

Part Time Duty Manager

Duty Manager

Hotel Maintenance Manager

Assistant Manager

Full Time Sales And Operations Associate

Sales Manager

Duty Concierge Manager

Clinic Manager

Duty Manager

Aircraft Refueller

I want to receive the latest job alerts for duty manager in heathrow terminals 1 2 & 3 station

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