Head of customer service Work, Jobs in Hellesdon, Nfk (with Salaries)

Head of Health, Safety, Compliance and Facilities Management
Norwich City Services Limited —Norwich
- £72,000 - £85,000 a year
- Full-time
- Analysis skills
- Bachelor's degree
- In-person
- Annual leave
Quick apply
Regional Head of Supported Living Operations
Sanctuary Group —Norwich
- £71,155.30 a year
- Full-time
- Project management
- Continuous improvement
- Driving
- Annual leave
- Employee assistance programme
Quick apply
6d
Customer Service Manager - Rackheath
Angling Direct —Rackheath
- From £40,000 a year
- Customer service
- Leadership
Quick apply
Management - Management Trainee
Schuh —Norwich
- Full-time
- Management
- Customer service
- Supervising experience
- Relocation assistance
- Employee assistance programme
14d
Customer Service Adviser-Mortgages
Haysto —Norwich
- £25,774 - £31,000 a year
- Full-time
- In-person
Quick apply
14d
Emergency Call Handler - Full Time
Careline365 —Norwich
- £12.81 an hour
- Full-time
- Hybrid work
- Free parking
- Annual leave
10d
Client Development Manager
NielsenIQ —Norwich
- £33,000 - £40,000 a year
- Full-time
- Sales
- English
- SQL
- Employee assistance programme
- Flexible schedule
Quick apply
Case Manager
Haysto —Norwich
- £25,774 - £31,774 a year
- Full-time
- In-person
- Work from home
Quick apply
14d
Customer Service Advisor
Angling Direct —Rackheath
- £13.21 an hour
- Full-time
- Hybrid work
- Customer service
- Communication skills
Quick apply
3h
EMERGENCY CALL HANDLER - Evenings and Weekend Part-Time
Careline365 —Norwich
- £12.81 an hour
- Part-time
- Hybrid work
- Free parking
- Paid training
10d
Customer Service Advisor (German and/or Dutch Speaking)
Angling Direct —Rackheath
- £13.21 an hour
- Full-time
- Hybrid work
- Customer service
- Communication skills
- Free parking
- Employee discount
Quick apply
3h
Key Account Executive
Avena Environmental Limited —Dereham
- £32,000 - £45,000 a year
- Full-time
- CRM software
- Sales
- Computer literacy
- Free parking
- Health & wellbeing programme
Quick apply
1d
Works Coordinator
Norse Group LTD —Norwich
- £28,184.25 a year
- Part-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Annual leave
3d
Digital Marketing Consultant
Jarrolds —Norwich
- £28,000 - £32,000 a year
- Full-time
- Hybrid work
- Business development
- Communication skills
- Free parking
- Employee discount
Quick apply
Business Development Manager
Virgin Wines —Norwich
- Full-time
- Hybrid work
- Sales
- Business development
- Analysis skills
- Annual leave
- Employee assistance programme
Relief Supervisor
Admiral Slots —Norwich
- £12.75 - £13.25 an hour
- Part-time
Quick apply
Workshop Team Leader
Norfolk Constabulary —Wymondham
- £41,487 - £47,046 a year
- Weekend availability
- Organisational skills
- In-person
- Automotive diagnostics
Quick apply
9d
Team Member
KFC —Norwich
- Up to £12.21 an hour
- Full-time
- Restaurant
- Employee assistance programme
- Employee discount
1d
Payroll Advisor
Norse Group LTD —Norwich
- £27,124.87 a year
- Full-time
- Microsoft Excel
- Microsoft Office
- Communication skills
- Free parking
- Annual leave
1d
Health, Safety and Wellbeing Manager - Substations
Balfour Beatty —Norwich
- Hybrid work
- Project management
- No degree
- Travel
- Annual leave
1d

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Head of Health, Safety, Compliance and Facilities Management

Norwich City Services Limited -
Norwich

Quick apply

Job details

Permanent | Full-time
£72,000 - £85,000 a year

Benefits

Cycle to work scheme
Annual leave

Qualifications

Report writing
NEBOSH
First aid
Analysis skills
Bachelor's degree
Communication skills

Full job description

Responsible for key operational delivery and maintenance of Norwich city's streets, parks and properties by utilising all of the services that our environmental and building repairs teams have to offer.

We locally employ over 300 people with plans of continuous growth, aligned with high aspirations of excellent service delivery. Additionally, we also cater for various private businesses and residents across the city.

NCSL's mission is to deliver efficient and effective environmental and building maintenance services, always putting the customer first, protecting the quality of the environment while embracing our company values and behaviours to enhance the lives of the Norwich community.

Our aim is to create a more inclusive environment that truly balances purpose and culture; one that considers the impact of their decisions on the community and employees. We are passionate about the services we deliver and strive to have a work setting where our company values of accountability, respect and equality are at our core.

Our industry has traditionally attracted more men — and we’re changing that!

We actively encourage applications from women

Requirements:

NEBOSH Diploma (or equivalent Level 6 qualification) in Occupational Health and Safety.
Chartered Member of IOSH (CMIOSH), or demonstrably working towards chartership.
Substantial senior‑level experience leading health and safety and compliance within a complex, operational environment.
Experience overseeing health and safety in premises‑based environments, including depots, offices or operational facilities.

In this new post of Head of Health, Safety, Compliance and Facilities Management, you will provide strategic leadership and operational assurance for health, safety, compliance and facilities management across Norwich City Services Ltd.

You will be responsible for developing a strong, consistent safety culture across diverse frontline operations, protecting employees, contractors, service users and the public while ensuring full compliance with statutory, contractual and local authority governance requirements.

Some of your main responsibilities will include:

Develop and deliver an integrated Health, Safety, Compliance and Facilities Management strategy, aligned to the company’s business plan, Board and shareholder expectations.
Act as the organisation’s senior competent person for health and safety and related statutory compliance.
Ensure compliance with all relevant legislation relating to health and safety, facilities management and property compliance.
Provide strategic oversight of facilities management arrangements, ensuring buildings, depots and operational sites are safe, compliant and operationally effective.
Lead and develop the Health, Safety, Compliance and Facilities Management team(s).
Champion continuous improvement, innovation and proportionate risk management across services and sites

The ideal candidate will hold a NEBOSH Diploma (or equivalent Level 6 qualification) in Occupational Health and Safety and be a Chartered Member of IOSH (CMIOSH), or demonstrably working towards chartership.

Experience of overseeing health and safety in premises based environments, including depots, offices or operational facilities, managing high-risk activities and proven experience of developing and embedding organisation health and safety strategies is essential. In your role, you will possess strong risk assessment, investigative and analytical skills, ability to translate legislation into pragmatic, operationally workable solutions and excellent communication and influencing skills across diverse workforces.

Please refer to the job description/person specification for further details, such as the Essential and Desirable criteria.

Why Choose Us?

Living Wage Employer
Cycle to Work Scheme
Supportive and inclusive environment and culture
Employee Assistant Support and Occupational Health
Commitment to learning and development
30 days of annual leave. Plus 8 bank holidays and a Christmas shutdown period.

This role is for 37 hours per week, but to ensure flexibility and promote an inclusive workplace, part-time hours or a job share agreement will be considered.

Closing Date: Sunday, 26th July 2026 – please note this vacancy may close earlier if a high number of applications have been received.

Interview Date: Tuesday, 4th August 2026 - please note that this date may change based on the needs of the business.

Please note, if you have not heard from us within 2 weeks of the closing date, your application has been unsuccessful.

Pay: £72,000.00-£85,000.00 per year

Work Location: In person

Quick apply

Refine Your Search

head of customer service jobs in hellesdon, nfk

Head of Health, Safety, Compliance and Facilities Management

Regional Head of Supported Living Operations

Customer Service Manager - Rackheath

Management - Management Trainee

Customer Service Adviser-Mortgages

Emergency Call Handler - Full Time

Client Development Manager

Case Manager

Customer Service Advisor

EMERGENCY CALL HANDLER - Evenings and Weekend Part-Time

Customer Service Advisor (German and/or Dutch Speaking)

Key Account Executive

Works Coordinator

Digital Marketing Consultant

Business Development Manager

Relief Supervisor

Workshop Team Leader

Team Member

Payroll Advisor

Health, Safety and Wellbeing Manager - Substations

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