Customer experience agent Work, Jobs in Hengrove, Bst (with Salaries)

Customer Experience Agent
CitySprint —Bristol
- £26,811.20 a year
- Full-time
- Microsoft Office
- Communication skills
- Time management
- Annual leave
Quick apply
3d
Administration Specialist
The Letting Game —Bristol
- Up to £26,000 a year
- Full-time
- Hybrid work
- Customer service
- Administrative experience
- IT
- Work from home
Quick apply
9d
Customer Service Agent
IVC —Bristol
- £26,992.14 a year
- Hybrid work
- Customer service
- Communication skills
- Time management
- Free parking
- Annual leave
Rental Service Agent - Part-time
Indie Campers —Bristol
- Part-time
- Hospitality
- Sales
- Customer service
Quick apply
Guest Experience Agent
Eclipse Hotels Group —Bristol
- Full-time
- Customer service
- Hotel
- Administrative experience
- Employee assistance programme
- Employee discount
Quick apply
Ocean Export Co-Ordinator (Vehicle Export)
1st Move International Limited —Bristol
- From £34,000 a year
- Full-time
- Customer service
- Microsoft Office
- Organisational skills
Quick apply
11d
Office Manager
Robin King Estate Agents —Bristol
- £30,000 - £40,000 a year
- Full-time
- CRM software
- Social media management
- Microsoft Office
- Annual leave
Quick apply
European Operations Administrator
Simarco —Bristol
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave
Quick apply
Scheduling Agent
Serco Group —Bristol
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Annual leave
- Employee assistance programme
2d
Technical Claims Handler
Reynolds Porter Chamberlain —Bristol
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Site Agent
M Group —Bath
- Civil engineering
- Team management
- Contracts
- Annual leave
- Employee assistance programme
Business Development Executive
Kidwells Solicitors —Bristol
- From £26,500 a year
- Full-time
- Sales
- Microsoft Office
- IT
- Free parking
Quick apply
Collections Agent
RDC —Bristol
- Full-time
- Customer service
- Driving
- IT
5d
Self Employed- Property Inspector
1st Choice Inventories —Bath
- From £150 a day
- Data entry
- Office experience
Quick apply
Claims Agent - 12 Month Fixed Term Contract - Part Time
DPD Group UK —Bristol
- Part-time
- Customer service
- Microsoft Office
- Communication skills
Quick apply
2d
Client Relationship Executive
Kidwells Solicitors —Bristol
- From £26,500 a year
- Full-time
- Microsoft Office
- Organisational skills
- IT
- Free parking
Quick apply
11d
Senior Delivery Consultant - Connect and Lex, Amazon Connect Center of Delivery Excellence
AWS EMEA SARL (UK Branch) —Bristol
- Full-time
- Azure
- Military
- Salesforce
University Guarantor Officer
University of Bath —Bath
- £31,236 - £37,694 a year
- Part-time
- Customer service
- University
- Communication skills
- Annual leave
- Employee discount
10d
New Business Assistant
Hennah Haywood Law —Newport
- From £25,397 a year
- Full-time
- Microsoft Excel
- Customer service
- English
Quick apply
Corporate Portfolio Manager
Andrews Property Group —Keynsham
- £25,400 - £28,000 a year
- Full-time
- Hybrid work
- Organisational skills
- IT
- In-person
- Annual leave
- Referral programme
Quick apply
4d

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customer experience agent jobs near hengrove, bst

Customer Experience Agent

CitySprint -
Bristol

Quick apply

Job details

Full-time
£26,811.20 a year
3 days ago

Benefits

Annual leave
Enhanced maternity leave
Enhanced paternity leave

Qualifications

Microsoft Office
Root cause analysis
Communication skills
Time management

Full job description

Customer Experience Agent

Location: Bristol

Salary: £26,811.20

Hours: Full time, Monday to Friday.Shifts will rotate between 8 am to 6 pm.

Contract: To cover maternity leave until August 2027

What you’ll get at CitySprint

25 days’ annual leave plus bank holidays, and a day off for your birthday
Enhanced maternity and paternity leave
Free access to mental health support, including 1:1 therapy
Healthcare and wellbeing benefits
Extra family‑friendly days for key life moments, plus death in service cover

The role

We’re looking for a Customer Experience Agent to support the day‑to‑day management of key and complex CitySprint contracts.

This role is focused on delivering exceptional customer service while ensuring all activities are carried out in line with agreed Service Level Agreements (SLAs). You’ll handle customer queries, bookings, and operational updates, aiming to resolve issues at the first point of contact.

Working closely with internal teams, couriers, suppliers, and clients, you’ll play a key role in maintaining smooth operations and delivering a consistently high standard of service.

Why CitySprint

CitySprint is a leading UK courier services provider, with a strong presence in same day delivery and a growing reputation for innovation and service excellence.

Through continuous investment in our people, technology, and customer offering, we are shaping a more intuitive, responsive, and capable logistics service. Joining CitySprint means being part of a fast‑paced, forward‑thinking business where your contribution truly matters.

What you’ll be doing

Handling incoming customer calls, emails, and cases efficiently and professionally
Making accurate bookings and advising customers on the most suitable service options
Proactively communicating delays and updates to clients using tracking tools where applicable
Recording all customer interactions and outcomes in Salesforce to support reporting and analysis
Producing clear and concise reports in line with client requirements
Monitoring SLA performance and ensuring service targets are met
Resolving customer queries and complaints, aiming for first contact resolution
Maintaining accurate CRM records to support root cause analysis and continuous improvement
Collaborating with couriers, service centres, clients, and suppliers to deliver seamless service
Building strong working relationships across internal and external stakeholders

What we’re looking for

Strong verbal and written communication skills with high attention to detail
Ability to remain calm and objective while troubleshooting issues
Experience working in a fast‑paced, customer‑focused environment
Strong problem‑solving skills and a proactive approach
Good working knowledge of Microsoft Office systems
Effective time management and ability to meet deadlines
A collaborative mindset with the ability to build positive relationships

Apply

If you’re customer‑focused, detail‑driven, and thrive in a fast‑paced environment, we’d love to hear from you. Apply now and tell us why you’re the right fit for CitySprint.

Please note, all successful candidates may be subject to pre‑employment checks.

Quick apply

Refine Your Search

customer experience agent jobs in hengrove, bst

Customer Experience Agent

Administration Specialist

Customer Service Agent

Rental Service Agent - Part-time

Guest Experience Agent

Ocean Export Co-Ordinator (Vehicle Export)

Office Manager

European Operations Administrator

Scheduling Agent

Technical Claims Handler

Site Agent

Business Development Executive

Collections Agent

Self Employed- Property Inspector

Claims Agent - 12 Month Fixed Term Contract - Part Time

Client Relationship Executive

Senior Delivery Consultant - Connect and Lex, Amazon Connect Center of Delivery Excellence

University Guarantor Officer

New Business Assistant

Corporate Portfolio Manager

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