Customer service manager Work, Jobs in Hitchin (with Salaries)

Operations Manager
CitySprint —Letchworth
- £34,380 a year
- Full-time
- Supervising experience
- Organisational skills
- Annual leave
Quick apply
8d
BBQ Academy Leader
BBQ Land —Hitchin
- From £12.71 an hour
- Weekend availability
- Hospitality
- Management
- Customer service
Quick apply
Customer Relationship Manager
Macc Care Limited —Leighton Buzzard
- £35,000 - £45,000 a year
- Full-time
- Customer service
- In-person
- Communication skills
- Free parking
- Referral programme
Quick apply
4d
Administration Lead
Bancroft Medical Centre —Hitchin
- £14 - £15 an hour
- Full-time
- Microsoft Outlook
- Customer service
- Microsoft Office
- Free parking
- Health & wellbeing programme
Quick apply
4d
Customer Service Manager
World Duty Free Group —Stansted
- Weekend availability
- Sales
- Customer service
- Free parking
- Employee assistance programme
Quick apply
Bodyshop General Manager
FMG Repair Services —Luton
- £80,000 a year
- Annual leave
- Employee discount
Quick apply
Guest Services Manager
Churchill College, Cambridge —Cambridge
- £28,065 a year
- Weekend availability
- Hospitality
- Customer service
- Hotel
- Free parking
- Annual leave
Quick apply
7d
Head of Retention
Higher Ed Partners (UK) LTD —St Albans
- £65,000 - £70,000 a year
- Full-time
- Hybrid work
- Social media management
- Salesforce
- Analysis skills
- Health & wellbeing programme
- Employee discount
Quick apply
2d
Customer Experience Manager (E-commerce)
Goldtop Motorcycle Outfitters —Bishop's Stortford
- £25,000 - £28,000 a year
- Part-time
- Customer service
- English
- Organisational skills
- Free parking
- Store discount
Quick apply
9d
Sales Support Team Leader
Entel UK Ltd —Borehamwood
- Up to £35,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Customer service
- Free parking
- Referral programme
Quick apply
Customer Service Team Leader
Arriva UK Bus Limited —Luton
- £27,400 a year
- Overtime
- Customer service
- Communication skills
Quick apply
11d
Customer Experience Manager
Sainsbury's —Stevenage
- From £32,700 a year
- Management
- Leadership
- Employee discount
7d
Cleaning and Hospitality Manager
Country Court —Hitchin
- £15 an hour
- Weekend availability
- Hospitality
- Annual leave
- Referral programme
Quick apply
3d
Customer Relations Manager
Hamberley Care Homes —Enfield
- £73,500 a year
- Full-time
- Sales
- Customer service
- Hotel
- Free parking
- Employee assistance programme
Event Management Trainee
HEADWAY RESOURCES CONSULTANCY LTD —Stansted
- From £26,000 a year
- Full-time
- Organisational skills
- In-person
- Leadership
- Free parking
- Language training provided
Quick apply
4d
Operations and Customer Coordinator/Manager
LBJ —Berkhamsted
- £25,000 - £35,000 a year
- Full-time
- Administrative experience
- Supervising experience
- Bachelor's degree
Quick apply
Food Safety Manager
Seven Seeded Limited —Watford
- Up to £40,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Office
- Free parking
Quick apply
10d
Operations & Customer Experience Manager
Darlish Ice Cream —Hatfield
- £250 - £330 a week
- Part-time
- Hybrid work
- Customer service
- English
- Microsoft Office
Quick apply
5d
Helpdesk Manager
Trinity Managed Services —Saffron Walden
- £35,000 - £45,000 a year
- Full-time
- Customer service
- Supervising experience
- Computer networking
- Free parking
Quick apply
Director - TISSL
ClearCourse —Milton Keynes
- Full-time
- Hybrid work
- Hospitality
- Salesforce
- Hotel
- Employee discount
Quick apply

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customer service manager jobs near hitchin

Operations Manager

CitySprint -
Letchworth

Quick apply

Job details

Full-time
£34,380 a year
8 days ago

Benefits

Annual leave
Enhanced maternity leave
Enhanced paternity leave

Qualifications

Supervising experience
Organisational skills

Full job description

Operations Manager

Location: Letchworth

Salary: £34,380

Hours: 40 hours

Shifts: Monday to Friday, 9:00 am to 6:00 pm

Contract: Permanent

What you’ll get at CitySprint

25 days’ annual leave plus bank holidays, and a day off for your birthday
Enhanced maternity and paternity leave
Free access to mental health support, including 1:1 therapy
Healthcare and wellbeing benefits
Extra family‑friendly days for key life moments, plus death in service cover

The role

As an Operations Manager, you'll play a key role in leading the day-to-day operations of the Service Centre, ensuring courier resources are managed effectively and customer service levels are consistently achieved. You'll support the Service Centre Manager in driving operational performance, commercial growth, and team success within a fast-paced logistics environment.

Why CitySprint

CitySprint is on an exciting journey to become the UK's leading courier services provider. Our investment in our people, technology, and customer experience allows us to deliver market-leading same-day and time-critical logistics solutions. We move quickly, think commercially, and trust our people to make a difference every day.

Who we are

CitySprint is a UK‑wide logistics business delivering same‑day and time‑critical services for customers who need things done right, first time. We work at pace, rely on good judgement, and trust our people to take ownership.

We’re also part of DPD and the wider Geopost group, which gives us the backing, scale and stability of a leading international delivery network — while CitySprint remains very much its own business, with a distinct focus and pace.

It’s a busy, fast‑moving role where priorities can change quickly, and you’ll be trusted to stay organised, communicate clearly, and solve problems as they arise.

What you’ll be doing

Managing day-to-day courier resources to maximise efficiency and service performance
Supporting the Service Centre Manager in achieving operational and commercial objectives
Leading, coaching, and developing a team of Operations Controllers and Coordinators
Conducting regular performance reviews and one-to-one meetings
Monitoring operational costs and resource allocation to maximise revenue and profitability
Building and maintaining positive relationships with customers and key stakeholders
Ensuring customer SLAs and health and safety standards are consistently met
Keeping operational systems updated accurately, including CityTrak, X-Despatch and Salesforce
Supporting the implementation of new business opportunities alongside Sales and Account Management teams
Deputising for the Service Centre Manager when required

What we’re looking for

Strong understanding of Service Centre operational processes
Previous experience managing or supervising operational teams
Working knowledge of systems such as CityTrak and X-Despatch
Ability to communicate business-critical information clearly and effectively
Strong organisational skills and the ability to reprioritise in a fast-moving environment
Commercial awareness with an understanding of KPIs, SLAs, revenue, and performance targets
A customer-focused approach and the ability to build strong working relationships
Confident decision-maker with the ability to lead by example

Apply

If you're looking for an opportunity to lead a high-performing operational team within a growing and ambitious business, we'd love to hear from you.

All successful candidates will be required to complete a DBS check as part of the recruitment process. Employment offers are subject to a satisfactory DBS check.

Apply now.

Quick apply

Refine Your Search

customer service manager jobs in hitchin

Operations Manager

BBQ Academy Leader

Customer Relationship Manager

Administration Lead

Customer Service Manager

Bodyshop General Manager

Guest Services Manager

Head of Retention

Customer Experience Manager (E-commerce)

Sales Support Team Leader

Customer Service Team Leader

Customer Experience Manager

Cleaning and Hospitality Manager

Customer Relations Manager

Event Management Trainee

Operations and Customer Coordinator/Manager

Food Safety Manager

Operations & Customer Experience Manager

Helpdesk Manager

Director - TISSL

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