Experience manager Work, Jobs in Holborn, Gtl (with Salaries)

Customer Support Manager - FTC 1 year contract
Second Nature —London
- £40,000 - £45,000 a year
- Full-time
- Hybrid work
- Data analysis skills
- Leadership
- Communication skills
Quick apply
Junior Sales Manager
Marble Partners —Islington
- £35,000 - £75,000 a year
- Full-time
- Customer service
- Driving
- In-person
Quick apply
13d
Assistant Customer Service Manager
Return on Investment Ltd —Walton-on-Thames
- £40,000 - £45,000 a year
- Hybrid work
- Data analysis skills
- Analysis skills
- Continuous improvement
- Annual leave
- Gym membership
Quick apply
Customer Experience and Operations Manager
Love Velo —Holborn
- £35,000 - £45,000 a year
- Full-time
- CRM software
- Management
- Customer service
- Store discount
- Annual leave
Quick apply
12d
Executive Assistant to CEO / Office Manager
Healthxchange —London
- Microsoft Powerpoint
- Microsoft Outlook
- Research
- Annual leave
- Employee discount
Recording Studio Manager – Bookings & Operations, Hackney
Noatune Studios —London
- £30,000 - £40,000 a year
- Weekend availability
- CRM software
- Administrative experience
- Supervising experience
- Employee discount
Quick apply
7d
Office & Business Support Manager
Lucidica —Shoreditch
- £35,000 - £40,000 a year
- Part-time
- Hybrid work
- Team management
- Recruiting
- Budgeting
- Annual leave
Quick apply
6d
Property Management Manager
Romans & Partners —London
- £50,000 - £60,000 a year
- Full-time
- Management
- Conflict management
- Budgeting
Quick apply
Operations & Customer Service Executive / Manager
Butcher and Edmonds Ltd —London
- £30,000 - £37,000 a year
- Full-time
- Hospitality
- ERP systems
- English
- Employee discount
Quick apply
10d
Senior Customer Operations Manager
tiney —London
- Hybrid work
- Data analysis skills
- AI
- Annual leave
- Work from home
Account Manager
Bookedit —London
- £35,000 - £45,000 a year
- Full-time
- Hybrid work
- Business development
- Leadership
- Work from home
Quick apply
7d
Personal Assistant / House Manager
Infinity Brands Limited —Gerrards Cross
- £15 - £20 an hour
- Part-time
- Hybrid work
- Google Suite
- Microsoft Office
- Organisational skills
- Free parking
- Flexitime
Quick apply
6d
Front of House Manager
BidvestNoonan —London
- £45,000 a year
- Full-time
- Customer service
- Hotel
- Continuous improvement
Quick apply
6d
Project Manager
Finn Partners —London
- Full-time
- Hybrid work
- No degree
- Organisational skills
- Leadership
Luxury Sales Professional - Canary Wharf
Chisholm Hunter Ltd —London
- Full-time
- Customer service
- Communication skills
Quick apply
General Manager - Mon to Fri
Lexington Catering —London
- £65,000 - £75,000 a year
- Full-time
- Customer service
- Recruiting
- Budgeting
Quick apply
13d
Project Manager
CARMELCREST LTD —South East London
- £60,000 - £80,000 a year
- Full-time
- Contracts
- Construction experience
- Budgeting
Quick apply
ZARA HOME STOCKROOM SUPERVISOR KINGS ROAD
INDITEX —London
- Weekend availability
- Team management
- Leadership
- Time management
Quick apply
Senior Business Operations Manager
Unity Technologies Canada Company —London
- £109,800 - £168,500 a year
- English
- AI
- Analytics
- Annual leave
- Employee assistance programme
7d
Senior Customer Support & Operations Manager
CRS Ltd —London
- Hybrid work
- Team management

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experience manager jobs near holborn, gtl

Customer Support Manager - FTC 1 year contract

Second Nature -
London

Quick apply

Job details

Full-time
£40,000 - £45,000 a year

Benefits

Cycle to work scheme

Qualifications

Stakeholder liaison
Data analysis skills
Process improvement
Internal department liaison
Performance management
Continuous improvement cycles oversight
Customer support
Customer interaction
Leadership
Team motivation leadership
Communication skills
Rota coordination

Full job description

About Second Nature

We’re here to help people take control of their health. By bringing together behavioural science, technology, and incredible people, our grand mission is to eradicate the global epidemic of chronic lifestyle diseases once and for all.

Our digital habit change programme, delivered digitally through mobile and web apps – helps people to improve their lifestyle, lose weight, and ultimately reduce their risk for conditions such as type 2 diabetes.

We've positively changed the lives of over 250,000 people
We're rated 'Excellent' by over 7k of our members on Trustpilot
We're growing extremely quickly & are now a profitable business
We're one of the few consumer health brands that are commissioned by the NHS and leading health insurer, Vitality Health
We're a leading B2C provider of GLP-1 medication-assisted weight loss programmes, and 1 of 5 NICE-approved providers to deliver these services within the NHS in the future
Our team members stay with us for an average of 4.3 years

The Role: Customer Support Manager

We're seeking a Customer Service Manager to lead our frontline support function and ensure consistently excellent service. The role combines people leadership with a strong operational focus: managing performance and ways of working, while identifying improvements and solving problems as they arise. While the immediate focus is on Customer Support, there is scope for the role to evolve as the team and wider business develop.

With responsibility across NHS contracts, B2C customers and multiple products, the role requires someone who can balance competing priorities and bring structure and consistency to a busy environment. Experience managing a customer-facing team is important, alongside confidence working with KPIs, supporting team development and getting into the detail when needed.

We're looking for an organised, practical leader who can make good decisions, respond quickly when things change and help the team work effectively without losing sight of the customer.

Salary: £40,000–£45,000 depending on experience.

️ What You’ll Be Doing

Lead and develop the Customer Support team, creating a positive culture where people feel supported, motivated and able to grow.
Manage day-to-day service delivery, including rotas, performance, quality and capacity, ensuring the team meets its goals while maintaining a high standard of customer experience.
Run and oversee customer contact campaigns linked to engagement and milestone goals, using performance data to keep the team focused and on track.
Maintain clear, effective processes and knowledge resources so the team can work consistently across multiple products, services and customer groups.
Use data, customer feedback and team insight to identify recurring issues and improve how we work.
Work with teams across Second Nature, including Product, Ops and Tech, to resolve issues and feed customer insights back into the wider business.
Support the rollout of new products, processes and services, making sure the team is prepared and equipped to deliver them effectively.
Act as a point of escalation for complex customer issues, safeguarding concerns and formal complaints, while ensuring the requirements of our NHS, partner and B2C services are met.

Requirements

✅ What We’re Looking For

Experience managing a customer-facing team, ideally in a busy, fast-paced service environment. Experience managing frontline or junior teams is a plus.
A natural problem solver with data at the front of your thinking. You instinctively reach for the numbers to understand what's really going on, create your own view when the reporting doesn't exist, and use insight to drive efficiency and improve performance.
Strong people leadership skills, with the ability to coach, motivate and hold a team accountable for performance and quality.
Organised and operationally minded, with the ability to manage competing priorities and day-to-day team performance.
A practical, solution-focused approach, with the confidence to think on your feet, create structure and resolve problems as they arise.
Curious and proactive, with the confidence to explore new tools, approaches and technologies, test ideas and find better ways of working, even when there isn't an obvious playbook.
Customer-focused, with the ability to use feedback, data and reporting to identify issues and improve the service.
Strong written and verbal communication skills, comfortable working with both customers and internal stakeholders.
Experience working with NHS or partner contracts is a plus, alongside comfort with compliance-driven processes.
Familiarity with Google Workspace; experience with Intercom or similar customer service software is a plus.

Benefits

What We Offer

An exciting job at a health-tech startup. You’ll be able to see first-hand the impact that we have on improving thousands of people’s lives and tackling the type 2 diabetes and obesity epidemic on a daily basis

A competitive salary, alongside share options for permanent roles in a growing and profitable health-tech company
25 days holiday plus national holidays
2 days/week in our London office (for most core roles)
Remote flexibility: work from abroad up to 4 weeks at a time (within 2-hour UK time zone)
£200/year professional development budget, plus extra for role-specific training
Salary Sacrifice and Cycle to Work schemes
Quarterly in-person socials and company meet-ups
A friendly, mission-driven team where your work really matters

Quick apply

Refine Your Search

experience manager jobs in holborn, gtl

Customer Support Manager - FTC 1 year contract

Junior Sales Manager

Assistant Customer Service Manager

Customer Experience and Operations Manager

Executive Assistant to CEO / Office Manager

Recording Studio Manager – Bookings & Operations, Hackney

Office & Business Support Manager

Property Management Manager

Operations & Customer Service Executive / Manager

Senior Customer Operations Manager

Account Manager

Personal Assistant / House Manager

Front of House Manager

Project Manager

Luxury Sales Professional - Canary Wharf

General Manager - Mon to Fri

Project Manager

ZARA HOME STOCKROOM SUPERVISOR KINGS ROAD

Senior Business Operations Manager

Senior Customer Support & Operations Manager

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