Learning and development Work, Jobs in Horsford, Nfk (with Salaries)

Quality Assurance and Training Specialist
Acclaim UK —Norwich
- From £25,500 a year
- Full-time
- Microsoft Word
- Data analysis skills
- Microsoft Office
Quick apply
Head of Health, Safety, Compliance and Facilities Management
Norwich City Services Limited —Norwich
- £72,000 - £85,000 a year
- Full-time
- Analysis skills
- Bachelor's degree
- In-person
- Annual leave
Quick apply
Mental Health Recovery Support Worker
Norfolk Integrated Housing & Community Support Services (NIHCSS) —Norwich
- £26,034.91 a year
- Weekend availability
- Travel
- Free parking
- Store discount
Quick apply
3d
Mental Health Recovery Support Worker - 3 months
Norfolk Integrated Housing & Community Support Services (NIHCSS) —Norwich
- £26,034.91 a year
- Overtime
- Travel
- Free parking
- Store discount
Quick apply
3d
Programme Manager (Youth Offer & Community)
Right to Succeed —Great Yarmouth
- £40,736 - £44,056 a year
- Full-time
- Hybrid work
- Travel
- Communication skills
- Annual leave
Quick apply
4d
Archive Project Assistant (Hall Marks)
Norfolk County Council —Norwich
- £25,989 - £26,403 a year
- Full-time
- Hybrid work
- Organisational skills
- Communication skills
- Employee discount
- Gym membership
8d
SEN Education and Engagement Specialist
Fresh Start in Education —Norwich
- £25 - £35 an hour
- School
- Employee discount
Quick apply
People Assistant
Norwich City Council —Norwich
- £29,540 - £32,061 a year
- Hybrid work
- Customer service
- Microsoft Office
- Organisational skills
- Annual leave
11d
Early Years Teacher ( Maternity Cover)
Orchidale Children's Nursery —Norwich
- £14 an hour
- Temporary
- Childcare
- In-person
- Employee discount
Quick apply
12d
Interim Learning & Development Business Partner
Culligan Shared Services —Dereham
- Communication skills
- Free parking
- Employee assistance programme
Quick apply
NIDAS Assistant Service Manager
Leeway Domestic Violence & Abuse Services —Norwich
- £36,793 a year
- Full-time
- Public speaking
- Microsoft Office
- Supervising experience
Quick apply
Development Coach
NANSA —Norwich
- £12.83 an hour
- Part-time
- Customer service
- Travel
- Mentoring
- Free parking
- Bereavement leave
Quick apply
5d
Client Executive – Aviation & Aerospace Practice
Marsh —Norwich
- Full-time
- Hybrid work
- Administrative experience
- Organisational skills
- IT
Participation and Co-production Facilitator
Norfolk & Suffolk Foundation Trust —Norwich
- £39,959 - £48,117 a year
- Full-time
- Travel
8d
Case worker
Norwich City Council —Norwich
- £36,363 - £39,152 a year
- Call to connect
- Hybrid work
- Microsoft Word
- Microsoft Outlook
- Customer service
- Annual leave
5d
Community Mental Health Support Worker
BreakForth —Scottow
- From £26,812.50 a year
- Full-time
- Applied behaviour analysis
- Medication administration
- Computer literacy
- Health & wellbeing programme
Quick apply
Private Tutor
Thriving Minds Tuition —Norwich
- £20 - £25 an hour
- Weekend availability
- Hybrid work
- Childcare
- Experience working with children
- Classroom experience
- Work from home
Quick apply
PE TEACHER/TUTOR
On Track Education —Norwich
- £30,980 - £35,585 a year
- Full-time
- School
- Teaching
- Store discount
- Employee discount
Quick apply
Attendance Officer
St Edmunds Society —Norwich
- £26,227 - £27,000 a year
- Part-time
- Bachelor's degree
- In-person
- School
- Free parking
Quick apply
3d
Trainee Technician, National Windscreens NORWICH
National Windscreens —Norwich
- From £27,929 a year
- Full-time
- Hybrid work
- No experience needed
- Classroom experience
- Employee assistance programme
- Employee discount
5d

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learning and development jobs near horsford, nfk

Quality Assurance and Training Specialist

Acclaim UK -
Norwich

Quick apply

Job details

Full-time
From £25,500 a year

Benefits

Casual dress
On-site parking

Qualifications

Microsoft Word
Data analysis skills
Microsoft Office
Numeracy
Organisational skills
Computer skills

Full job description

The Role

As part of the Training, QA and Compliance team, you’ll be actively involved in both the onboarding and ongoing development of colleagues. From supporting new starter inductions to delivering tailored training and feedback sessions, you’ll help shape the learning journey across the organisation. You will coach and guide team members, identify development needs, and contribute to building a positive, high-performing learning culture.

With a strong eye (and ear) for detail, you will also be responsible for auditing calls and claims against defined matrices, ensuring that both competency and regulatory standards are consistently met. Your insights will play a key role in identifying trends, highlighting development areas, and driving improvements.

This role offers a fantastic opportunity to get hands-on with people development through a variety of activities, including:

Designing and delivering engaging training sessions, workshops, and inductions
Providing structured, constructive feedback to support individual growth
Coaching colleagues to improve performance and build confidence
Analysing quality and performance data to identify trends and training needs
Evaluating the effectiveness of learning interventions and driving continuous improvement in the department
Enhancing existing processes to improve both employee and customer outcomes

Alongside developing others, you’ll also have significant opportunities to grow your own skillset—expanding your experience in facilitation, coaching, data analysis, and learning design within a supportive and collaborative environment.

The role is Monday-Friday with working hours of 8.30am-5.00pm.

Responsibilities

· Complete quality audits for various areas of the business, including Claims and Complaints, by set deadlines.

· Assess call and claim handling against KPIs, best practice and our high customer service expectations.

· Analyse data to report on individual and department performance, including successes, areas of development, trends and risks appetite.

· Provide empathetic constructive feedback and coaching to support employee improvements.

· Design and deliver high quality and engaging training sessions and supporting materials, evaluating regularly to ensure these are as effective as possible

· Assist with maintaining training manuals, records of training and department processes.

· Stay up to date with departmental processes, FCA regulations and business needs to accurately assess performance against contemporary requirements.

Requirements

· Strong attention to detail and a high degree of accuracy in recording and reporting.

· Self-driven and proactive.

· Excellent planning and organisational skills.

· Excellent communicator, written and verbal.

· Relationship building skills.

· Focus on delivering results, meeting deadlines and contributing to team success.

· Basic understanding of the motor claims industry.

· Good numeracy and literacy skills.

Key Skills

· Demonstrate the company’s values and maintain professional conduct.

· Thrive in a busy environment, adapting quickly to change and successfully manage competing priorities.

· Analysis of data and identifying trends.

· Strong computer skills with experience in MS Office, particularly Word and Excel.

Pay: From £25,500.00 per year

Benefits:

Casual dress
On-site parking

Application question(s):

Do you have prior experience in training or quality auditing?

Work Location: In person

Quick apply

Refine Your Search

learning and development jobs in horsford, nfk

Quality Assurance and Training Specialist

Head of Health, Safety, Compliance and Facilities Management

Mental Health Recovery Support Worker

Mental Health Recovery Support Worker - 3 months

Programme Manager (Youth Offer & Community)

Archive Project Assistant (Hall Marks)

SEN Education and Engagement Specialist

People Assistant

Early Years Teacher ( Maternity Cover)

Interim Learning & Development Business Partner

NIDAS Assistant Service Manager

Development Coach

Client Executive – Aviation & Aerospace Practice

Participation and Co-production Facilitator

Case worker

Community Mental Health Support Worker

Private Tutor

PE TEACHER/TUTOR

Attendance Officer

Trainee Technician, National Windscreens NORWICH

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