Complaints manager Work, Jobs in Horsforth, Wyk (with Salaries)

Duty Manager - Leeds Bradford Airport
Unifi —Yeadon
- £14.82 an hour
- Weekend availability
- Team management
- Leadership
- Communication skills
- Employee assistance programme
- Employee discount
Quick apply
Department Manager
RNL Residential Ltd —Leeds
- £30,000 - £35,000 a year
- Full-time
- Continuous improvement
- Team management
- In-person
Quick apply
13d
Residence Manager - Student Accommodation
GoBritanya —Leeds
- £35,000 - £40,000 a year
- Weekend availability
- Hospitality
- Management
- Customer service
Quick apply
Assistant Service Centre Manager
General Anaesthetic Services Ltd —Keighley
- £36,000 - £41,000 a year
- Overtime
- Maintenance
- Assembly
- Continuous improvement
- Free parking
Quick apply
Complaints Manager
Zego —Halifax
- Hybrid work
- Continuous improvement
- Team management
- Training & development
Quick apply
13d
Office Manager
RightGreen Recycle Ltd —Bradford
- £26,000 - £32,000 a year
- Full-time
- Microsoft Word
- Budgeting
- In-person
- Employee discount
Quick apply
Operational Lead
Bradford District Care NHS Foundation Trust —Bradford
- £57,528 - £64,750 a year
- Full-time
- Budgeting
Responsible Individual
NM Group —Bradford
- From £300 a day
- Part-time
- Management
- Experience working with children
- Continuous improvement
Quick apply
14d
Business Operations Manager
ChatterBug Ltd —Leeds
- £40,000 - £45,000 a year
- Full-time
- Team management
- Recruiting
- In-person
Quick apply
14d
Senior Property Manager
LRG —Leeds
- Monday to Friday
- Hybrid work
- Team management
- Recruiting
- Organisational skills
- Employee discount
Quick apply
Senior Administration Officer, Yorkshire and the Humber Probation Service, Corporate Services, Full Time
HM Prison & Probation Service —Barnsley
- £20,001 - £40,000 a year
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Outlook
- English
- Annual leave
- Employee discount
7d
Customer Relationship Manager
JLA —Sowerby Bridge
- £30,000 a year
- Full-time
- Hybrid work
- CRM software
- Organisational skills
- Leadership
- Free parking
- Annual leave
Quick apply
6d
UK/EU Customer Experience Executive - Fixed Term Contract
CLOUD NINE —Harrogate
- £26,994 a year
- Temporary
- CRM software
- Customer service
- Computer literacy
- Employee discount
- Gym membership
Quick apply
1d
EVENTS FLOOR MANAGER
Grantley Hall —Grantley
- £37,196 a year
- Customer service
- Hotel
- Training & development
- Store discount
- Annual leave
Quick apply
Reporting and Offender Manager
Home Office —Leeds
- £34,415 - £34,931 a year
- Part-time
- Presentation skills
- Communication skills
- Annual leave
6d
Senior Traffic Planner — General Haulage
Parmount Logistics Specialists Ltd —Bradford
- £42,000 - £45,000 a year
- Full-time
- Microsoft Word
- Management
- English
Quick apply
5d
Practice Tutor Assessor - Yorkshire and the Humber Probation Service - Learning and Development - Full Time - Various Locations - York / North Yorkshire
HM Prison & Probation Service —Harrogate
- £30,001 - £50,000 a year
- Full-time
- Hybrid work
- Presentation skills
- Travel
- Mentoring
- Annual leave
- Employee discount
Senior Property Manager
WHITEGATES ESTATE AGENTS —Huddersfield
- From £28,000 a year
- Full-time
- Team management
- Conflict management
- In-person
Quick apply
Risk and Compliance Manager - Northpoint Wellbeing
Calderdale Council —Leeds
- £48,340 - £55,600 a year
- Full-time
- Analysis skills
- Analytics
- Annual leave
Senior Probation Officer - Yorkshire and the Humber Probation Service - Bradford and Calderdale (Full Time)
HM Prison & Probation Service —Bradford
- £40,001 - £50,000 a year
- Full-time
- Hybrid work
- English
- Presentation skills
- Bachelor's degree
- Annual leave
- Employee discount
9d

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Duty Manager - Leeds Bradford Airport

Unifi -
Yeadon

Quick apply

Job details

Full-time
£14.82 an hour

Benefits

Employee assistance programme
Employee discount

Qualifications

Driving Licence
Employee relations
Shift management
Complaint handling
Health and safety inspection
Team management
Aviation passenger services
Leadership
Communication skills

Full job description

Duty Manager - Night Shift vacancy at Leeds Bradford Airport

4 nights on, 4 nights off
18:00 - 06:00
UK Manual Drivers Licence is required
£14.82 per hour
Permanent vacancy

Role Summary:

The role requires communication with all Customer airlines to ensure service level agreements are maintained to a high standard. You will be expected to investigate service failures and respond to Customer Airlines where necessary and have regular communication with the Station Manager to ensure the smooth running of the operation. You will play a vital role in ensuring that the company welfare policy is implemented in accordance with all regulations, internal policies, and our obligations to the customers.

The Duty Manager will support the station management, including identifying training needs, conducting staff assessments, aircraft cleaning inspections, coaching, and motivating. This role operates across a designated shift pattern, a degree of flexibility is also required.

Key Responsibilities:

Combine experience, intuition, and strategic thinking to make considered judgements about the overall impact on the business and people, including of potential threats and risks.
Ensure tasks are performed in accordance with Company and Airline specific procedures and policies.
Maximise company revenue on a daily/nightly basis.
Ensure health & safety and company policies are continuously monitored and enforced.
The on-time delivery of all nightly aircraft services within the designated time and to the required standard and satisfaction of the customer.
Management of all associated paperwork/AV Clean in line with regulatory requirements and company procedures.
Assisting with aircraft appearance duties where required
Review operational reports and resolve problems to ensure minimum costs and prevent flight or delivery delays.
Inspects equipment to ensure specific operational and safety performance.
Required to attend the mandatory training imposed by the Company and Airlines as per job role.
Administrative duties including employee relations, preparing reports, pre-shift briefings, emails, and communication.
Be proactive and enthusiastic to lead by example.
Maintain an impartial and professional attitude towards all staff and customers.
Other duties as assigned.

Skills/Qualities required:

Zero tolerance approach to health & safety non-compliance.
Good working knowledge of the issues involved in managing a labour-intensive workforce.
Excellent planning and communication skills.
Evidence of a good level of people and operational management skills including leadership, resource management, planning, negotiation, and communication.
Good working knowledge of the statutory and procedural obligations of the business including health and safety, employment, and security issues.
Excellent communication skills both verbal and written.
Active management skills with the ability to lead by professional example.
Ability to assess situation and instigate corrective action quickly and accurately.
Delivery of Customer Service Standards
Proactively support the base manager with complaints from airline customers or other service providers, relating to ineffective delivery of agreed service keeping issues to a minimum.
Ensure minimal defects with internal service standards to meet targets

Qualifications and Competencies:

High degree of leadership skills with the ability to work under pressure.
Flexible to work various shifts (days, evening, nights, weekends, and holidays)
Aviation operations management experience
Full UK Manual Driving Licence (essential)

Safety and Compliance Responsibilities:

All employees have a responsibility and duty whilst at work to:
Fully understand and comply with the company Health and Safety and Safety Management System policies.
Co-operate with management to perform or comply with all legal and regulatory requirements.
Take reasonable care and necessary precautions for the health and safety of themselves and of others who may be affected by their actions or omissions whilst at work.
Not intentionally or recklessly interfere with or misuse anything provided by the company in the interests of health, safety, or welfare reasons.
Report any work situation, equipment or activity that represent a danger to health and safety.
Report any hazards, near misses, incidents, accidents, or dangerous occurrences.
Carry out work in accordance with company information, procedures and training provided.

Benefits:

Enjoy discounted travel through our employee flight benefits programme
Free uniform provided
Employee Assistance Programme (EAP), offering confidential support and wellbeing services
Death in Service (DIS) benefits
Overtime opportunities
Complimentary or discounted tea and coffee facilities at some locations
Airport-specific benefits, which may include discounted parking, travel discounts, or other local perks
Career development and progression opportunities across the business, including pathways into specialist, supervisory, and management roles
Ongoing training and development opportunities

#UAA1

Quick apply

Refine Your Search

complaints manager jobs in horsforth, wyk

Duty Manager - Leeds Bradford Airport

Department Manager

Residence Manager - Student Accommodation

Assistant Service Centre Manager

Complaints Manager

Office Manager

Operational Lead

Responsible Individual

Business Operations Manager

Senior Property Manager

Senior Administration Officer, Yorkshire and the Humber Probation Service, Corporate Services, Full Time

Customer Relationship Manager

UK/EU Customer Experience Executive - Fixed Term Contract

EVENTS FLOOR MANAGER

Reporting and Offender Manager

Senior Traffic Planner — General Haulage

Practice Tutor Assessor - Yorkshire and the Humber Probation Service - Learning and Development - Full Time - Various Locations - York / North Yorkshire

Senior Property Manager

Risk and Compliance Manager - Northpoint Wellbeing

Senior Probation Officer - Yorkshire and the Humber Probation Service - Bradford and Calderdale (Full Time)

I want to receive the latest job alerts for complaints manager in horsforth, wyk

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