Customer service manager Work, Jobs in Isham, Nth (with Salaries)

Concession Manager
Ribble Cycles —Rushden
- £30,000 a year
- Temporary
- In-person
- Retail management
- Leadership
- Store discount
- Health & wellbeing programme
Quick apply
5d
Fractional Chief Operating Officer (COO)
Trade Mastermind Limited —Peterborough
- £150,000 - £200,000 a year
- Full-time
- Continuous improvement
- Team management
- Recruiting
Quick apply
12h
Head of Operational Excellence & Business Transformation
Trade Mastermind Limited —Peterborough
- £80,000 - £120,000 a year
- Full-time
- Analysis skills
- Continuous improvement
- In-person
- Free parking
Quick apply
6d
Customer Consultant/Project Manager
The Bathroom Studio Kettering —Kettering
- £29,000 a year
- Full-time
- Hybrid work
- Organisational skills
- Communication skills
Quick apply
Customer Support & Operations Manager
AOS TRADING LIMITED —Milton Keynes
- £28,000 - £35,000 a year
- Full-time
- CRM software
- Management
- Team management
- Free parking
Quick apply
11d
Account Manager
Safetykleen —Bedford
- £32,000 - £35,000 a year
- Full-time
- Customer service
- Employee assistance programme
- Referral programme
Quick apply
Manager Service Delivery & Transport
Bleckmann Solutions UK Ltd —Crick
- £85,000 - £95,000 a year
- Full-time
- Bachelor's degree
- Continuous improvement
- No degree
- Annual leave
- Employee assistance programme
Quick apply
Business Support Manager
CEVALogistics —Kettering
- Full-time
- Continuous improvement
- Communication skills
- Annual leave
- Employee discount
Sales Manager
Industrial Site Maintenance —Brixworth
- From £30,000 a year
- Full-time
- Customer service
- Business development
- Organisational skills
- Free parking
- Referral programme
Quick apply
5d
Store Manager - Full Time
TJ Hughes —Corby
- £30,000 a year
- Full-time
- Inventory control
- Customer service
- Computer literacy
- Employee discount
Quick apply
8d
Head Receptionist
Together Dental —Wellingborough
- £14.30 - £14.80 an hour
- Full-time
- Supervising experience
- Mentoring
- Recruiting
- Employee assistance programme
- Referral programme
14d
Customer Operations Team Leader
Smart Home Charge —Peterborough
- Up to £34,000 a year
- Full-time
- CRM software
- Continuous improvement
- Team management
- Free parking
- Referral programme
Quick apply
9d
Trainee Account Manager
Moorgate Finance Ltd —Towcester
- £27,500 - £35,000 a year
- Full-time
- CRM software
- Business development
- Financial services
- Free parking
- Gym membership
Quick apply
1d
Customer Services & Network Performance Manager
WT Transport —Northampton
- Full-time
- Customer service
- Team management
- In-person
- Free parking
- Employee discount
Quick apply
14h
Starbucks Manager
EG Group —Kettering
- £32,000 - £33,000 a year
- Weekend availability
- Hospitality
- Inventory control
- Sales
- Employee assistance programme
- Employee discount
13d
Sales Account Manager
PCS Business Systems —Kettering
- Monday to Friday
- Customer service
- Business development
- Communication skills
Sales Manager
Vindis Group —Peterborough
- £45,000 a year
- Customer service
- Employee assistance programme
VacancyTitle: Head Receptionist
Together Dental —Wellingborough
- £14.30 - £14.80 an hour
- Full-time
- Mentoring
- Recruiting
- Training & development
- Employee assistance programme
- Referral programme
14d
Director of Systems & Transformation
Trade Mastermind Limited —Peterborough
- £120,000 - £150,000 a year
- Full-time
- In-person
- Free parking
Quick apply
5d
Head of Client Services
Vets for Pets —Northampton
- Up to £45,000 a year
- Weekend availability
- Continuous improvement
- Organisational skills
- Leadership
- Employee discount
9d

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customer service manager jobs near isham, nth

Concession Manager

Ribble Cycles -
Rushden

Quick apply

Job details

Temporary | Temp to perm | Full-time | Fixed term contract
£30,000 a year
5 days ago

Benefits

Store discount
Health & wellbeing programme
Cycle to work scheme
Company pension
Employee assistance programme
Employee discount
Referral programme
Sick pay

Qualifications

Retail team management
Cycling
Customer support
Customer interaction
Retail management
Leadership
Team motivation leadership
Communication skills
Marketing
Rota coordination

Full job description

CONCESSION MANAGER

Location: Rushden, UK

Reporting to: Head of Customer Experience

Salary: £30,000 per annum

Job Type: Full Time

Contract Type: Fixed-term, 6 months (This role is initially fixed-term for six months, with the possibility of conversion to a permanent position depending on business requirements)

Working Pattern: 40 hours per week, worked across a rota aligned to showroom opening hours.

ABOUT RIBBLE

Ribble Cycles is the UK’s leading premium bike brand with a heritage of innovation, performance, and design excellence. We engineer and manufacture world-class bicycles in the UK, delivering cutting-edge technology and superior craftsmanship to passionate riders globally.

Working at Ribble means joining a team that lives and breathes bikes. We create products for real riders and how they ride, shaped by British roads, weather and grit. As the original outlier, our heritage runs deep, but our focus is always looking ahead.

Our purpose is simple: to inspire more riders and more adventures.

THE ROLE

This is your chance to shape the customer experience for one of the UK’s most exciting cycling brands. If you’re a natural leader with a passion for people and performance, we want you on our team.

As a Ribble Manager, you’ll lead your team in setting the standard for service, sales and brand experience. You’ll inspire your team, engage riders at every level and turn interest into action. From those who know exactly what they want to riders chasing their next performance build or discovering Ribble for the first time, you’ll guide every decision with expert advice and a rider-first approach.

You will coordinate daily operations, and make sure every interaction feels unmistakably Ribble. From pre-purchase advice to post-purchase support, you will handle escalations, drive service recovery and keep the experience seamless.

During quieter periods, you will ensure the team supports digital service through email and customer call-backs, helping maintain a responsive and consistent experience. You will track CSAT and SLA performance, share insights with HQ and build relationships with local cycling clubs, businesses and the host retailer to grow awareness of the Ribble brand.

KEY RESPONSIBILITIES

Lead, motivate and develop a team to deliver outstanding service and achieve sales targets.
Manage daily operations, staffing and scheduling to ensure readiness and operational excellence.
Drive sales performance and ensure every customer receives expert advice and a premium experience from first contact to handover.
Oversee in-store collections and handovers, maintaining high presentation standards and a seamless journey.
Support customers with aftersales enquiries, escalating complex cases to the Customer Experience team where required.
Collaborate with the CS Manager to maintain service standards, tone of voice and resolution quality across all channels.
Ensure the team supports digital service coverage via email and customer call-backs during quieter periods.
Monitor CSAT and SLA performance, sharing insights and improvement opportunities with HQ.
Build strong relationships with the host retailer, local cycling clubs, businesses and organisations to grow awareness of the Ribble brand.

Key Performance Indicators

Concession sales performance and conversion rate.
Average order value.
Customer Satisfaction (CSAT) scores.
Brand presentation standards.
Staff engagement, development and retention.
Local community and host retailer engagement.

ABOUT YOU

Essential skills and experience

Proven experience in retail management with a track record of driving sales and service excellence.
Strong leadership and people-development skills, with the ability to coach and inspire a high-performing team.
Excellent customer service and communication skills, both in person and digitally.
Confidence in decision-making and resolving customer issues independently.
Organised, proactive and detail-focused, with the ability to balance commercial and customer priorities.

Desirable skills and experience

Strong technical understanding of bikes and components across multiple disciplines.
Experience using CRM, ticketing or digital retail platforms such as Freshdesk or Shopify.
Understanding of customer satisfaction and performance metrics including CSAT and SLA.
Experience working with external service or retail partners.

BENEFITS

33 days holiday including bank holidays
40% colleague discount
10% Friends & Family discount
Cycle to work scheme
Pension scheme
Company sick pay
Enhanced maternity and paternity pay
Employee Assistance Programme (EAP) – access to free, independent and confidential support, including 24/7 counselling and virtual GP services
Monthly recognition scheme
Cycling industry discounts and perks

The closing date for applications is 31st August 2026. However, we'll be reviewing applications as they come in and may close the vacancy early if we find the right candidate.

All personal details submitted to us will be treated with the strictest of confidence.

Equal Opportunities

We’re an equal opportunity employer, which means we’ll consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and their passion for creating better outcomes, and we’re committed to creating an inclusive environment for all colleagues. During the application process, you’ll be asked to share your personal characteristics and data with us. This helps us understand our audience so we can make sure we are doing everything we can to attract a diverse range of people and ensure our recruitment processes are fair and inclusive.

Job Types: Full-time, Fixed term contract, Temp to perm

Pay: £30,000.00 per year

Benefits:

Company pension
Cycle to work scheme
Employee discount
Health & wellbeing programme
Referral programme
Store discount

Application question(s):

Tell us about your passion for cycling?
Do you have experience within the bike industry?

Experience:

Retail: 1 year (required)

Work authorisation:

United Kingdom (required)

Location:

Rushden, Northamptonshire (preferred)

Work Location: In person

Quick apply

Refine Your Search

customer service manager jobs in isham, nth

Concession Manager

Fractional Chief Operating Officer (COO)

Head of Operational Excellence & Business Transformation

Customer Consultant/Project Manager

Customer Support & Operations Manager

Account Manager

Manager Service Delivery & Transport

Business Support Manager

Sales Manager

Store Manager - Full Time

Head Receptionist

Customer Operations Team Leader

Trainee Account Manager

Customer Services & Network Performance Manager

Starbucks Manager

Sales Account Manager

Sales Manager

VacancyTitle: Head Receptionist

Director of Systems & Transformation

Head of Client Services

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