Customer experience manager Work, Jobs in Kempston, Bdf (with Salaries)

Resident Engagement Coordinator
Innovus —Bedford
- Up to £30,000 a year
- Monday to Friday
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick apply
5d
Account Manager
Safetykleen —Bedford
- £32,000 - £35,000 a year
- Full-time
- Employee assistance programme
- Referral programme
Quick apply
Conference and Events Manager
MICE Concierge —Bedford
- From £36,000 a year
- Full-time
- Hybrid work
- Management
- Customer service
- Project management
Quick apply
3d
Operations & Project Coordinator (PART TIME - pro rata salary)
Design Monkey Media Ltd —Royston
- £26,000 - £34,000 a year
- Part-time
- Hybrid work
- English
- Administrative experience
- Free parking
Quick apply
4d
Bids and Contracts Manager
Restore PLC —Bedford
- £40,000 a year
- Monday to Friday
- Project management
- Organisational skills
- Contracts
- Annual leave
- Employee assistance programme
13d
Graduate Management Trainee - Bedford
Enterprise Mobility —Bedford
- Full-time
- Sales
- Customer service
- Bachelor's degree
Assistant Manager
Starbucks —Bedford
- Weekend availability
- Leadership
- Store discount
- Employee assistance programme
HR Business Partner
DHL —Bedford
- £45,000 - £50,000 a year
- Travel
- Human resources
- Communication skills
- Annual leave
13d
Site Operations Manager
Precise Component Manufacture Ltd —Potton
- £46,000 - £49,000 a year
- Full-time
- Microsoft Word
- Microsoft Outlook
- Project management
- Health & wellbeing programme
- Sick pay
Quick apply
Live Events - Hire Coordinator
IPS —Bletchley and Fenny Stratford
- From £29,000 a year
- Full-time
- Microsoft Excel
- SQL
- SharePoint
- Free parking
- Life insurance
Quick apply
12d
Assistant Manager
Barrow Boys PubCo Ltd —Bedford
- £32,000 - £35,000 a year
- Full-time
- Hospitality
- Management
- Sales
- Employee discount
Quick apply
3d
Customer Success Account Manager
Return on Investment Ltd —Milton Keynes
- £35,000 - £40,000 a year
- Full-time
- Hybrid work
- Salesforce
- Analysis skills
- Communication skills
- Annual leave
- Gym membership
Quick apply
Deputy Manager
Aldi —Bedford
- £14.75 - £15.72 an hour
- Customer service
- Time management
- Annual leave
Assistant General Manager
Caffeine & Machine —Bedford
- Up to £35,000 a year
- Full-time
- Hospitality
- Hotel
- Annual leave
10d
Beauty Therapist
Superdrug —Bedford
- £13.85 an hour
- Weekend availability
- IT
- Store discount
- Employee discount
Quick apply
Assistant Manager
Screwfix —Bedford
- Up to £30,600 a year
- Part-time
- Annual leave
- Employee discount
Female General Club Manager
Activ8 Fitness —Bedford
- £33,800 - £36,800 a year
- Full-time
- Hospitality
- Management
- Supervising experience
- Gym membership
Quick apply
9d
Duty Operations Manager
Edu-Lettings UK Ltd —Northampton
- £27,000 - £29,000 a year
- Weekend availability
- Hospitality
- Management
- Customer service
- Free parking
- Health & wellbeing programme
Quick apply
Retail Branch & Transfer Manager
WeBuyAnyCar —Bedford
- £16,920 a year
- Rotating shift
- Driving
- IT
- Communication skills
Quick apply
Talent Acquisition Specialist
SHI International Corporation —Milton Keynes
- Full-time
- Microsoft Excel
- Data analysis skills
- Bachelor's degree

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Resident Engagement Coordinator

Innovus -
Bedford

Quick apply

Job details

Fixed term contract
Up to £30,000 a year
5 days ago

Qualifications

Microsoft Powerpoint
Microsoft Word
Report writing
Microsoft Excel
Project coordination
Presentation skills
Organisational skills
Communication skills

Full job description

Job Role: Resident Engagement Coordinator

Location: Field with occasional office attendance

Hours: 35 hours per week - Monday to Friday

Contract Type: 12 month Fixed Term Contract ( Maternity Cover)

Salary: £30,000 per annum plus benefits

At Innovus we are committed to delivering market leading solutions and professional services and as a Resident Engagement Coordinator, you will be contributing to our vision to recognised as the market leading provider of services to the UK’s property sector.

We are proud to employ highly skilled, experienced and innovative people who deliver business expertise and service across the property industry.

Main Purpose of Job

The Resident Engagement Coordinator is responsible for contributing to the delivery of high-quality resident engagement consultancy services across a portfolio of high-rise buildings.

This role involves the production of bespoke resident engagement strategies, undertaking compliance reviews of existing resident engagement approaches against Building Safety Act requirements and industry best practice, and supporting clients to deliver effective resident consultations during the process.

Working closely with clients, managing agents and housing associations, the Resident Engagement Coordinator will help coordinate consultation activities, analyse feedback and engagement outcomes, and produce clear, insightful assessment reports and recommendations. The role also includes supporting the delivery of client workshops to present findings, discuss opportunities for improvement, and drive continuous enhancement of resident engagement practices. Through these activities, the Resident Engagement Coordinator will contribute to stronger resident participation, regulatory compliance, and positive stakeholder relationships.

Position in Organisation

This role reports to the Resident Engagement Manager.

Main Responsibilities

Contribute to the production of consistently high-quality engagement strategies
Develop and tailor each engagement strategy, based on resident and client feedback
Conduct reviews and assessments of existing resident engagement strategies to evaluate compliance with relevant legislation, regulatory requirements and industry best practice.
Support clients in planning, coordinating and delivering resident consultation exercises across a range of residential developments.
Liaise with clients, managing agents, residents and other stakeholders to ensure consultations are delivered effectively and in accordance with agreed objectives.
Identify gaps, risks and opportunities for improvement within resident engagement frameworks and provide practical recommendations.
Analyse resident feedback, consultation responses and engagement data to identify trends, themes and areas for improvement.
Produce high-quality assessment reports, consultation findings reports and client-ready recommendations.
Support the delivery of client workshops, presentations and stakeholder meetings to communicate findings and facilitate discussion on resident engagement improvements.
Assist in developing engagement action plans and implementation recommendations arising from strategy reviews and consultation outcomes.
Ensure all consultancy outputs are delivered to a high professional standard, within agreed timescales and in line with Innovus quality expectations.
Maintain accurate records – ensuring accurate completion numbers in order to reflect proposed billing
Contribute to accurate and thorough progress reporting, to include completed and in progress strategies
Stay up to date with legislation changes in relation to building safety, and more specifically, resident engagement.

Technical Skills and experience

Excellent communication and presentation skills
Ability to analyse qualitative and quantitative feedback and present findings clearly and concisely.
Experience using Microsoft Forms, Microsoft Excel, PowerPoint and Word
Strong report-writing skills with experience producing client-facing documents and recommendations.
Experience facilitating client meetings.
Strong organisational and project coordination skills with the ability to manage multiple projects and deadlines.
Understanding of leasehold management is desirable
Understanding of the Building Safety Act 2022 and resident engagement requirements is desirable.

Working at Innovus:

At Innovus, we recognise that people come to work to do a great job, and we actively support this through our internal employee reward platform and a culture that celebrates contribution.

We’re passionate about helping our people grow and progress, and we encourage ongoing personal and professional development. We also understand the importance of a healthy work-life balance, offering flexibility where possible depending on role requirements.

Everything we do is guided by our core values: Trust, Respect, Integrity, Innovation, and Delivery.

What We Offer:

At Innovus, we believe our people deserve the best, just like our customers. That’s why we provide the tools, training, and support you need to thrive, alongside a competitive salary and a great range of benefits.

We're committed to creating a supportive, inclusive workplace where everyone can succeed.

Diversity and Inclusion:

At Innovus, we’re committed to building a diverse and inclusive workforce and recruit based on merit. We welcome applications from everyone, including those interested in job share opportunities.

As an inclusive employer, we provide equal employment opportunities to all qualified candidates. If you have any accessibility requirements or need adjustments at any stage of the recruitment and selection process, please contact our team, we are happy to support you.

Ready to apply:

Click the ‘Apply’ button below to begin your application. You’ll be asked to upload your CV and answer a few short questions. As part of the process, you may also be invited to complete online verbal and numerical reasoning tests.

Please note that, due to the nature of our sector, all roles are subject to an Enhanced DBS check.

If you meet the criteria for the role, we’ll be in touch to arrange a brief telephone interview. Shortlisted candidates will then be invited to a first-stage interview with the hiring manager and a member of our team.

Due to the high number of applications we receive, we may not be able to contact everyone individually — but we truly appreciate your interest in joining Innovus.

#123

Pay: Up to £30,000.00 per year

Work Location: On the road

Quick apply

Refine Your Search

customer experience manager jobs in kempston, bdf

Resident Engagement Coordinator

Account Manager

Conference and Events Manager

Operations & Project Coordinator (PART TIME - pro rata salary)

Bids and Contracts Manager

Graduate Management Trainee - Bedford

Assistant Manager

HR Business Partner

Site Operations Manager

Live Events - Hire Coordinator

Assistant Manager

Customer Success Account Manager

Deputy Manager

Assistant General Manager

Beauty Therapist

Assistant Manager

Female General Club Manager

Duty Operations Manager

Retail Branch & Transfer Manager

Talent Acquisition Specialist

I want to receive the latest job alerts for customer experience manager in kempston, bdf

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