Management analyst Work, Jobs in King's Cross, Gtl (with Salaries)

Service Analyst - Reporting & Insights
Elexon —London
- £46,000 a year
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
6d
Business Analyst
University of the Arts London —London
- £44,375 - £52,977 a year
- Full-time
- Agile
- Communication skills
- School
8d
Service Analyst
Elexon —London
- Up to £47,000 a year
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
9d
Data Analyst
Johnson Matthey —London
- Full-time
- Oracle
- ERP systems
- SQL
- Employee assistance programme
Data Analyst
Ranvens Group —Westminster
- £26,850.80 - £60,172.40 a year
- Full-time
- Oracle
- SQL
- Analysis skills
Quick apply
4d
Business Analyst (1 Year Fixed Term)
Students' Union UCL —London
- £43,981 - £52,586 a year
- Temporary
- Hybrid work
- Administrative experience
- Analysis skills
- University
- Work from home
Database Administration and Data Management Analyst
Richmond and Wandsworth Councils —London
- £46,206 - £62,451 a year
- Full-time
- SQL
- Continuous improvement
- Communication skills
- Annual leave
Quick apply
8d
Business Analyst
Zaizi —London
- £70,000 - £85,000 a year
- Hybrid work
- AWS
- Software development
- APIs
- Annual leave
- Work from home
Quick apply
Business Intelligence Analyst
ABM —London
- £45,000 a year
- Full-time
- Data analysis skills
- SQL
- Analysis skills
Technical Analyst
NEST —London
- £55,000 a year
- Hybrid work
- Analysis skills
- IT
6d
Business Analyst
Soliman Consulting Partners Ltd —London
- £3,500 - £4,200 a month
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- English
- Free parking
Quick apply
2d
People Analytics and Insights Analyst
Cancer Research UK —London
- £30,000 - £40,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- SQL
8d
Systems Analyst
The Royal Household —London
- From £41,000 a year
- Full-time
- Azure
- SQL
- IT
- Annual leave
- Employee discount
13d
Client Administration and Implementation Analyst
Allspring Global Investments Holdings, LLC —London
- £85,000 a year
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
PMO Analyst
Merton Council —Merton
- £43,680 - £48,003 a year
- Full-time
- Hybrid work
- Communication skills
- Annual leave
- Employee assistance programme
Data Analyst
Air Apps —London
- £50,000 - £63,000 a year
- Full-time
- Data analysis skills
- SQL
- Analysis skills
- Life insurance
Online Data Analyst - United Kingdom
TELUS Digital —London
- English
- Machine learning
- IT
Business Analyst
Air Charter Service —Surbiton
- Full-time
- Azure
- DevOps
- ERP systems
- Annual leave
Quick apply
Service Desk Analyst
ZR Mind Digital Solutions —London
- £2,500 - £3,000 a month
- Full-time
- Microsoft Outlook
- English
- Windows
- Free parking
Quick apply
2d
Business Analyst
Tes Global —London
- £60,000 - £80,000 a year
- Full-time
- Data analysis skills
- Presentation skills
- AI
- Annual leave
- Employee assistance programme
Quick apply
1d

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Service Analyst - Reporting & Insights

Elexon -
London

Apply Now

Job details

£46,000 a year
6 days ago

Benefits

Company pension
Private medical insurance

Qualifications

Microsoft Powerpoint
Microsoft Word
Power BI
Microsoft Excel
Customer service
English
Microsoft Office
SQL
Presentation skills
ITIL
Organisational skills
Data visualisation
Communication skills

Full job description

We have an exciting opportunity for a Service Analyst (Grade 9) to join our Reporting & Insights team on a permanent basis. This role is central to supporting the delivery of reporting and insight services that enable customers and stakeholders to access trusted operational data and information across the Balancing and Settlement Code (BSC).

You'll play a key role in delivering high-quality customer support, maintaining operational excellence and helping to continuously improve reporting services. Working closely with colleagues, customers and industry stakeholders, you'll help ensure reporting services are delivered accurately, customer queries are resolved efficiently, and valuable operational insights support the evolving electricity market and the transition to Net Zero.

What you'll do:

As a Service Analyst, you'll support the day-to-day delivery of Reporting & Insights services, ensuring customers receive an excellent service while helping improve operational processes and reporting capabilities.

Provide advice, guidance and support to customers, helping them understand and use Elexon's Reporting & Insights services.
Develop your expertise as a Subject Matter Expert (SME) in your assigned products, services and the Balancing and Settlement Code (BSC).
Monitor operational performance, reporting outputs and service risks, identifying issues, investigating root causes and supporting timely resolution.
Develop and follow operational procedures, ensuring reporting services are delivered accurately and in line with business rules and obligations.
Produce analysis, reports and recommendations that support operational decision-making and continuous service improvement.
Support the validation, maintenance and quality of operational and reporting data.
Assist with the delivery of service enhancements, including testing, implementation and business readiness activities.
Build strong relationships with colleagues, customers and external stakeholders to support excellent service delivery.
Resolve customer queries and provide a high standard of customer service across all interactions.
Develop and maintain knowledge articles, operational documentation and training materials, helping customers make the most of Reporting & Insights services.
Identify opportunities for continuous improvement, helping enhance reporting processes, increase self-service and improve the overall customer experience.

What you'll bring:

We're looking for someone who enjoys analysing information, solving problems and delivering an excellent customer experience in a fast-paced operational environment.

Excellent customer service and stakeholder management skills, with the ability to build positive working relationships.
Strong organisational skills and the ability to manage multiple priorities while maintaining accuracy and attention to detail.
An analytical mindset with an interest in reporting, operational performance and data-driven decision making.
The ability to explain complex technical or regulatory information in plain English to different audiences.
A proactive approach, taking ownership of work and seeing tasks through to completion.
Strong written and verbal communication skills.
Experience using Microsoft Office, particularly Excel, Word and PowerPoint.
A collaborative approach with a willingness to learn new products, systems and industry knowledge.

Desirable experience:

Knowledge of the GB electricity market and the Balancing and Settlement Code (BSC).
Experience working with operational reporting, business data or customer insight.
Familiarity with SQL, Power BI or other reporting and data visualisation tools.
Experience presenting information or analysis to customers or stakeholder groups.
Experience producing operational procedures, guidance or knowledge management content.
Knowledge of ITIL or service management principles.

What's in it for you:

£46,000 salary
Excellent benefits including bonus, private medical insurance and generous pension scheme
The opportunity to work within a thriving organisation which can support your growth and development
We operate a hybrid working approach with 2 days in our London office

Our culture

We believe a diverse and inclusive culture allows innovation and creativity to flourish. We are committed to continuously improving our culture for our colleagues and stakeholders. Through our hugely successful Diversity Forum, Mental Health First Aid network and regular programme of activities and events, we celebrate difference and recognise the value of employee wellbeing, which is a consistent outcome from annual employee surveys that we conduct. Likewise, as a community, we like to support each other, and all agree Elexon is a great place to work with a great workspace too!

At Elexon, we want to:

Provide true equality of opportunity
Attract and retain diverse talent
Listen to all voices
Be representative of the communities we work in
Be a role model for Diversity and Inclusion in the industry

Elexon together, embracing differences, listening to all voices

Ready to make an impact? Join us and help shape the future of energy services.

Apply Now

Refine Your Search

management analyst jobs in king's cross, gtl

Service Analyst - Reporting & Insights

Business Analyst

Service Analyst

Data Analyst

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Business Analyst (1 Year Fixed Term)

Database Administration and Data Management Analyst

Business Analyst

Business Intelligence Analyst

Technical Analyst

Business Analyst

People Analytics and Insights Analyst

Systems Analyst

Client Administration and Implementation Analyst

PMO Analyst

Data Analyst

Online Data Analyst - United Kingdom

Business Analyst

Service Desk Analyst

Business Analyst

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