Customer service coordinator Work, Jobs in Kingstanding, Wmd (with Salaries)

Customer Experience Coordinator
BELFOR UK Ltd —Tamworth
- £28,126.40 a year
- Full-time
- In-person
Quick apply
14d
Technical Customer Service Co-ordinator
AJM Healthcare —Birmingham
- Full-time
- Free parking
- Annual leave
Quick apply
Customer Service, Sales & Order Coordinator
N H GLOBAL (UK) LIMITED —Birmingham
- £30,000 - £33,000 a year
- Full-time
- CRM software
- Computer literacy
- Windows
Quick apply
7d
Customer Works Coordinator
South Staffs Water —Walsall
- £28,000 - £30,000 a year
- Full-time
- Continuous improvement
- Organisational skills
- Communication skills
- Employee assistance programme
- Employee discount
Field Service Coordinator
nGeneration —Tipton
- £27,178 a year
- 12 hour shift
- Hospitality
- Conflict management
- Computer networking
Quick apply
Senior Customer Service Coordinator
KP Snacks —Ashby-De-La-Zouch
- Full-time
- Hybrid work
- ERP systems
- Continuous improvement
- Team management
- Employee assistance programme
- Employee discount
Quick apply
3d
Customer Insight Project Coordinator
Government Property Agency —Birmingham
- £36,000 - £39,494 a year
- Full-time
- Analysis skills
- Presentation skills
- Communication skills
Customer Service Coordinator
Hugo Technology —Bromsgrove
- £27,000 - £28,000 a year
- Full-time
- CRM software
- English
- Data entry
- Health & wellbeing programme
- Sick pay
Quick apply
10d
Ocean Imports Coordinator
CEVALogistics —Ashby-De-La-Zouch
- £30,000 - £33,000 a year
- Full-time
- Hybrid work
- Continuous improvement
- Communication skills
- Annual leave
- Employee discount
Service Coordinator
Aftercare Response —Darlaston
- £27,000 - £30,000 a year
- Full-time
- Customer service
- Data entry
- In-person
- Free parking
- Health & wellbeing programme
Quick apply
Assessment Services Coordinator
Autism Assessment Hub —Solihull
- £25,000 a year
- Part-time
- Hybrid work
- Customer service
- Computer literacy
- Travel
- Annual leave
- Sick pay
Quick apply
8d
Front of House Office Coordinator
EP Group —Birmingham
- Full-time
- Hospitality
- Front desk
- In-person
Quick apply
8d
Sales and Customer Service Co-ordinator
PUGH & SANDERS LIMITED —Burton-On-Trent
- £16,900 - £17,400 a year
- Part-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Outlook
- Free parking
Quick apply
9h
Customer Sales Co-ordinator
SCC —Birmingham
- £27,825 a year
- Monday to Friday
- Hybrid work
- Communication skills
18h
Treatment Coordinator
Sutton Dental & Implant Clinic —Sutton Coldfield
- Full-time
- Sales
- English
- Business development
- Employee discount
- Sick pay
Quick apply
2d
Export Coordinator / Warehouse Administrator
SCC —Birmingham
- £31,000 a year
- Monday to Friday
- Hybrid work
- Organisational skills
- Warehouse experience
- Communication skills
Faculty Office Coordinator
Solihull College and University Centre —Solihull
- Up to £34,744 a year
- Full-time
- Microsoft Word
- Microsoft Outlook
- Customer service
- Free parking
- Annual leave
5d
Customer Assurance Coordinator
Arcus FM —Redditch
- Up to £29,256 a year
- Part-time
- Writing skills
- Analysis skills
- Computer skills
- Annual leave
Quick apply
1d
Operations Coordinator
Volvo Group —Warwick
- Up to £28,038 a year
- 8 hour shift
- Hybrid work
- Communication skills
- Annual leave
- Employee assistance programme
9d
Customer Care Co-ordinator
Bloor Homes —Hinckley
- Full-time
- CRM software
- Organisational skills
- Computer skills
- Employee discount

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customer service coordinator jobs near kingstanding, wmd

Customer Experience Coordinator

BELFOR UK Ltd -
Tamworth

Quick apply

Job details

Permanent | Full-time
£28,126.40 a year
14 days ago

Qualifications

Customer service call handling
Report writing
Inbound customer enquiry call handling
Stakeholder liaison
GCSE
Case record updates
Customer support
Customer interaction
Customer support experience (1–3 years)

Full job description

Reporting to the Business Support Team Leader, the Customer Experience Coordinator is responsible for providing administrative and operational support to the Customer Experience Department, ensuring the efficient progression of claims and delivery of an excellent customer experience. The role acts as a key point of contact for insurers, loss adjusters and policyholders, managing enquiries, processing claim documentation, and maintaining accurate records in line with insurer contractual requirements and company standards.

The postholder will be responsible for supporting the management and progression of Restoration and Reinstatement services, ensuring claims are handled efficiently, service levels are achieved, and work in progress is actively managed. They will utilise a range of insurer systems and portals to update claim information, prepare reports, and communicate effectively with internal and external stakeholders. The role requires the ability to work proactively, use initiative to progress claims, build confidence with customers, and contribute to the delivery of a high-quality, compliant and commercially effective service. The postholder will also be expected to adapt to changing business requirements, including the implementation of new systems and processes.

KEY OUTCOMES & RESPONSIBILITIES

Respond to and manage inbound telephone enquiries from insurers, loss adjusters, and policyholders, ensuring professional and efficient customer experience.
Process and distribute incoming emails to the appropriate regional teams in a timely manner.
Prepare, review, and complete reports using information provided by technicians, ensuring all documentation meets insurer contractual requirements, rates and within company standards
Consistently achieve agreed Service Level Agreements (SLAs) relating to reports and telephone response times.
Accurately enter, update, and process claim-related documentation, including insurer updates, equipment on-hire/off-hire activities, and progressing claims.
Utilise a range of insurer portals and systems, including CoreLogic (Cotality), Synergy, and 360, to add report and update claim information effectively.
Maintain accurate records and ensure all customer and claim information is updated promptly and in accordance with company procedures.
Responsibilities and duties may change and vary with the introduction of new IT system currently being implemented.
Ensure responsibilities specific to your role as detailed within BKH P001 Health & Safety Policy are complied with.
Any other reasonable management request.

Pay: £28,126.40 per year

Work Location: In person

Quick apply

Refine Your Search

customer service coordinator jobs in kingstanding, wmd

Customer Experience Coordinator

Technical Customer Service Co-ordinator

Customer Service, Sales & Order Coordinator

Customer Works Coordinator

Field Service Coordinator

Senior Customer Service Coordinator

Customer Insight Project Coordinator

Customer Service Coordinator

Ocean Imports Coordinator

Service Coordinator

Assessment Services Coordinator

Front of House Office Coordinator

Sales and Customer Service Co-ordinator

Customer Sales Co-ordinator

Treatment Coordinator

Export Coordinator / Warehouse Administrator

Faculty Office Coordinator

Customer Assurance Coordinator

Operations Coordinator

Customer Care Co-ordinator

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