Senior client services Work, Jobs in Kingston Upon Hull, Eng (with Salaries)

Operations Manager Industrial Cleaning Services
Kingston Cleaning Services (Hull) Ltd —Kingston upon Hull
- £35,000 a year
- Full-time
- Business development
- Organisational skills
- Contracts
Quick apply
13d
Senior Account or Client Services Manager
Sowden & Sowden —Hessle
- Customer service
- Marketing
- Free parking
Interpreting Coordinator
AA Global Language Services Ltd —Kingston upon Hull
- £12.71 an hour
- Weekend availability
- Microsoft Word
- Computer literacy
- Continuous improvement
- Health & wellbeing programme
Quick apply
4d
Senior Production Artist
Schawk UK Limited —Kingston upon Hull
- Continuous improvement
- Quality control
- Mentoring
Quick apply
Operations Director
Caterlink —Kingston upon Hull
- Full-time
- Hospitality
- Leadership
- Communication skills
- Employee discount
Quick apply
Female Support Worker - Beverley
Support Solutions —Beverley
- Up to £13.32 an hour
- Part-time
- Communication skills
- Paid training
- Employee discount
Quick apply
7d
Employment Senior Associate
Wilkin Chapman Rollits —Kingston upon Hull
- Full-time
- Business development
- Mentoring
Employment Senior Associate
Wilkin Chapman Solicitor —Kingston upon Hull
- Full-time
- Business development
- Mentoring
Senior Commercial Manager
Dragados —Immingham
- Full-time
- Contracts
- Negotiation
Quick apply
PROJECT SUPPORT OFFICER – JOB ADVERT – APPLICATION CLOSED
TECHNICA —Grimsby
- £35,000 - £45,000 a year
- Full-time
- Microsoft Outlook
- Communication skills
Commercial Manager
Bilfinger SE —Kingston upon Hull
- Full-time
- Contracts
- Accounting
- Communication skills
Senior Care Assistant
Alderson House, City Health Care Limited —Kingston upon Hull
- £13.50 an hour
- Part-time
- Management
- Medication administration
- Patient care
- Free parking
- Store discount
Quick apply
7d
Project Coordinator
Clarksons —Immingham
- Microsoft Powerpoint
- Microsoft Outlook
- ERP systems
TFM Contract Manager
OCS Group —Kingston upon Hull
- Business development
- Presentation skills
- Business
Electrical Supervisor
Bailey & Bowes Recruitment —Kingston upon Hull
- £45,000 - £48,000 a year
- Full-time
- Management
- Supervising experience
- Organisational skills
- Annual leave
- Sick pay
Quick apply
Senior Beauty Therapist
Anagen Therapies —Swanland
- £27,040 - £31,200 a year
- Part-time
- Customer service
- English
- In-person
- Free parking
- Flexitime
Quick apply
6d
Assistant QS & Commercial Admin
Frame & Finish Ltd —Driffield
- £25,000 - £40,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- CRM software
- Annual leave
- Sick pay
Quick apply
Operations Administrator
Bridge Case Management Ltd —Pocklington
- £29,000 - £31,000 a year
- Full-time
- Microsoft Outlook
- Computer literacy
- Analysis skills
- Annual leave
- Employee discount
Quick apply
3d
Paraplanner
Foster Denovo —Lockington
- Full-time
- Hybrid work
- Employee discount
11d
Audit Manager
RSM UK —Kingston upon Hull
- Full-time
- Business development
- Team management
- Training & development

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senior client services jobs near kingston upon hull, eng

Operations Manager Industrial Cleaning Services

Kingston Cleaning Services (Hull) Ltd -
Kingston upon Hull

Quick apply

Job details

Permanent | Full-time
£35,000 a year
13 days ago

Benefits

Company pension
On-site parking

Qualifications

Contract management
Fiscal management
Driving Licence
Operations management
Client engagement
Cost control
Business development
Customer relationship management
Organisational skills
Relationship management
Contracts
Training & development
Account management
Leadership
Team motivation leadership
Business lead generation
Internal quality assurance
Contract administration
COSHH compliance

Full job description

Operations Manager Industrial Cleaning Services

Salary: £35,000 per annum + Performance Bonus Scheme
Location: Hull – Travelling to different sites will be required
Reports To: Managing Director / Operations Director

Job Summary

We are seeking a proactive and driven Operations Manager to oversee a portfolio of industrial cleaning contracts, ensuring the highest standards of service delivery, safety, and customer satisfaction. The successful candidate will manage multiple sites, lead operational teams, maintain strong client relationships, and drive business performance across the region.

This is a hands-on management role requiring excellent organisational skills, strong leadership abilities, and a commitment to delivering outstanding results in a fast-paced industrial environment.

Key Responsibilities

Operational Management

Oversee the day-to-day delivery of industrial cleaning contracts across multiple customer sites.
Ensure all work is completed safely, efficiently, and to agreed service levels.
Plan labour, equipment, and resources to maximise productivity and profitability.
Conduct regular site inspections and quality audits.
Ensure compliance with company procedures, customer requirements, and industry regulations.

Customer Relationship Management

Manage a portfolio of key customer accounts.
Act as the primary point of contact for operational issues and service reviews.
Build and maintain strong long-term relationships with clients.
Identify opportunities to upsell additional services and support business growth.
Resolve customer concerns promptly and professionally.

Team Leadership

Lead, motivate, and support supervisors and cleaning operatives.
Manage recruitment, onboarding, and training of staff.
Conduct performance reviews and regular team meetings.
Handle disciplinary, absence, and employee welfare matters in line with company policies.
Promote a positive and accountable working culture.

Health, Safety & Compliance

Ensure all activities comply with Health & Safety legislation and company standards.
Carry out site risk assessments and method statement reviews.
Investigate incidents and implement corrective actions where necessary.
Monitor training records and maintain compliance documentation.
Drive a strong safety-first culture across all operations.

Financial & Commercial Performance

Manage contract budgets and labour costs.
Monitor productivity and operational KPIs.
Support invoicing and contract administration processes.
Identify cost-saving opportunities without compromising service quality.
Contribute towards achieving company revenue and profit targets.

Business Development & Growth

Identify and develop new business opportunities within existing and prospective customer accounts.
Build relationships with decision-makers across target industries to generate leads and expand the company's customer base.
Conduct site visits, surveys, and customer meetings to understand requirements and present tailored service solutions.
Prepare quotations and support tender submissions alongside senior management.
Work closely with clients to identify additional service requirements and upselling opportunities.
Represent the company professionally at networking events, industry meetings, and customer reviews.
Achieve agreed sales and business development targets, contributing to the overall growth strategy of the business.
Maintain an active pipeline of opportunities and provide regular updates on business development activities.

Skills & Experience

Essential

Previous experience in an Operations Manager, Contracts Manager, or similar role.
Experience managing teams within industrial cleaning, facilities management, waste management, manufacturing support services, or related industries.
Strong customer relationship management skills.
Excellent communication and problem-solving abilities.
Good understanding of Health & Safety requirements.
Full UK driving licence.
Ability to work flexibly and travel between customer sites.

Desirable

IOSH Managing Safely or equivalent qualification.
Experience managing industrial cleaning contracts.
Knowledge of COSHH regulations.
Experience of budgeting and financial management.
CPC, NEBOSH, or other relevant industry qualifications.

What We Offer

Competitive salary of £35,000 per annum.
Performance-related bonus scheme with earning potential above base salary.
Company vehicle or vehicle allowance (if applicable).
Mobile phone and laptop.
Company pension scheme.
Ongoing training and career development opportunities.
Opportunity to play a key role within a growing and ambitious business.

Key Performance Indicators (KPIs)

Customer retention and satisfaction scores.
Contract profitability.
Health & Safety compliance.
Staff retention and attendance.
Service quality audit results.
Growth of existing customer accounts.
Achievement of operational and financial targets.

This role would suit an ambitious individual looking to progress within a growing industrial cleaning business while taking ownership of a significant customer portfolio and operational workforce.

Pay: £35,000.00 per year

Benefits:

Company pension
On-site parking

Licence/Certification:

Driving Licence (required)

Work Location: In person

Quick apply

Refine Your Search

senior client services jobs in kingston upon hull, eng

Operations Manager Industrial Cleaning Services

Senior Account or Client Services Manager

Interpreting Coordinator

Senior Production Artist

Operations Director

Female Support Worker - Beverley

Employment Senior Associate

Employment Senior Associate

Senior Commercial Manager

PROJECT SUPPORT OFFICER – JOB ADVERT – APPLICATION CLOSED

Commercial Manager

Senior Care Assistant

Project Coordinator

TFM Contract Manager

Electrical Supervisor

Senior Beauty Therapist

Assistant QS & Commercial Admin

Operations Administrator

Paraplanner

Audit Manager

I want to receive the latest job alerts for senior client services in kingston upon hull, eng

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