Monitor Work, Jobs in Kingswinford, Sts (with Salaries)

Helpdesk & Switchboard Operative
Mitie —Dudley
- £12.71 an hour
- Hospital
- Communication skills
- Time management
6d
TikTok Shop Account Executive
Fresh Influence Ltd —Kidderminster
- £26,000 - £30,000 a year
- Full-time
- Hybrid work
- Social media management
- Travel
- Communication skills
Quick apply
10d
Delivery Driver
Lad Chemist —Kingswinford
- £12.71 an hour
- 8 hour shift
- In-person
- Mechanical knowledge
Quick apply
Die Cutting Operator
Flexible Polymerics Ltd —Halesowen
- £13.25 - £14.25 an hour
- Full-time
- Quality control
- In-person
- Manufacturing
- Free parking
Quick apply
2d
Property & Lettings Administrator
Complete Property Services (Midlands) Ltd —Cradley Heath
- Part-time
- Microsoft Office
- Administrative experience
- Data entry
- Annual leave
Quick apply
Trainee Property Manager
Lex Allan Block Management —Stourbridge
- £26,000 - £27,000 a year
- Full-time
- Customer service
- Driving
- In-person
Quick apply
CCTV Operator – Dudley
Enigma Security Solutions —Dudley
- £13.13 an hour
- Full-time
- Customer service
- Computer literacy
- English
Quick apply
4d
Mobile Security Officer
Trio Solutions Group Ltd —Brierley Hill
- £12.71 - £15.41 an hour
- Weekend availability
- Customer service
- Computer literacy
- First Aid Certification
Quick apply
2d
Trainee Estate Agent
John Miller Estate Agents —West Bromwich
- From £12.71 an hour
- Full-time
- Customer service
- Writing skills
- Microsoft Office
Quick apply
Bank Support Worker
Cygnet (DH) Limited —Wombourne
- £13 an hour
- Communication skills
- Free parking
- Annual leave
10d
School School Catering Manager
Chartwells —Kingswinford
- £27,300 a year
- Full-time
- Sales
- Customer service
- Cooking
Property & Lettings Admistrator
Fields of Shifnal Ltd —Shifnal
- £12.71 - £13.00 an hour
- Full-time
- Microsoft Office
- Administrative experience
- Data entry
- Annual leave
Quick apply
12d
Mould Line Operator
Flexible Polymerics Ltd —Halesowen
- £13.25 - £14.50 an hour
- Full-time
- Quality control
- In-person
- Manufacturing
- Free parking
Quick apply
2d
Parking Officer
Omega Parking Ltd —Selly Oak
- £25 an hour
- Part-time
- No experience needed
- In-person
Quick apply
14d
Education Centre Manager
Explore Learning —Wolverhampton
- £31,250 - £33,750 a year
- Full-time
- Sales
- Maths
- Experience working with children
- Employee discount
- Referral programme
Employment Specialist - Connect To Work
Better Pathways —Birmingham
- £30,000 a year
- Full-time
- Experience working with individuals with disabilities
- Travel
- Mentoring
- Annual leave
- Sick pay
Quick apply
13d
Despatch Operative
USP Steels —Dudley
- From £12.71 an hour
- Full-time
- Forklift
- Warehouse experience
- In-person
Quick apply
4d
Medical and Administration Officer (term-time plus 2 weeks)
West House School —Birmingham
- £14.13 - £14.44 an hour
- Full-time
- Medication administration
- Sales
- Databases
- Free parking
- Annual leave
Quick apply
11d
Dog Walker/Pet Sitter
We Love Pets —Solihull
- From £12.75 an hour
- Part-time
- Heavy lifting
- Customer service
- In-person
- Flexible schedule
Quick apply
11d
SENIOR TRAFFIC PLANNER – NATIONAL HUB, TIPTON
Clarke Transport —Oldbury
- £41,208 a year
- Full-time
- Supervising experience
- Continuous improvement
- Team management
- Free parking
- Store discount
Quick apply
9d

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Helpdesk & Switchboard Operative

Mitie -
Dudley

Apply Now

Job details

Permanent
£12.71 an hour
6 days ago

Qualifications

Customer service call handling
Inbound customer enquiry call handling
Microsoft Office Suite
Numeracy
Customer support
Customer interaction
IT incident logging
Incident log maintenance
Communication skills
Time management

Full job description

Helpdesk & Switchboard Operative

Job Title: Helpdesk & Switchboard Operative
Rate of Pay: £12.71 Per Hour
Position Type: Permanent
Type of Employment: Part time
Hours: Zero hours per week
Location: Russells Hall Hospital, Pensnett Road, Dudley, West Midlands, England, DY1 2HQ

We are looking for a Helpdesk & Switchboard Operator to join our team. This is an exciting opportunity to play a key role in supporting our customers, colleagues, and stakeholders by providing a professional, responsive, and efficient helpdesk and switchboard service.

As the first point of contact, you will be responsible for handling telephone calls, emails, and service requests while ensuring information is accurately recorded and actioned. You will help maintain smooth day-to-day operations by coordinating requests, monitoring performance, and delivering outstanding customer service.

In this role, you will:

Answer incoming telephone calls professionally and courteously.
Manage a busy switchboard and direct calls accurately.
Respond to helpdesk emails and customer enquiries.
Log service requests and incidents onto the helpdesk system.
Monitor outstanding tasks and ensure timely follow-up.
Escalate urgent issues in accordance with agreed procedures.
Support operational teams by providing accurate information.
Maintain accurate records and databases.
Monitor performance against Service Level Agreements (SLAs).
Communicate effectively with customers, colleagues, and contractors.
Help ensure compliance with Mitie policies, procedures, and standards.
Contribute to a positive and supportive team environment.

What are we looking for?

We're interested in people who can demonstrate:

Previous customer service experience.
Excellent verbal and written communication skills.
A professional and approachable manner.
Strong organisational and time-management skills.
Good attention to detail and accuracy.
Confidence using Microsoft Office applications.
The ability to prioritise workloads effectively.
A calm and resilient approach when working under pressure.
Strong literacy and numeracy skills.
The ability to maintain confidentiality and handle sensitive information appropriately.
A collaborative attitude and willingness to support others.
A commitment to delivering excellent service every day.

Apply Now

Refine Your Search

monitor jobs in kingswinford, sts

Helpdesk & Switchboard Operative

TikTok Shop Account Executive

Delivery Driver

Die Cutting Operator

Property & Lettings Administrator

Trainee Property Manager

CCTV Operator – Dudley

Mobile Security Officer

Trainee Estate Agent

Bank Support Worker

School School Catering Manager

Property & Lettings Admistrator

Mould Line Operator

Parking Officer

Education Centre Manager

Employment Specialist - Connect To Work

Despatch Operative

Medical and Administration Officer (term-time plus 2 weeks)

Dog Walker/Pet Sitter

SENIOR TRAFFIC PLANNER – NATIONAL HUB, TIPTON

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