Support engineer Work, Jobs in Lanark, Slk (with Salaries)

Graduate / Entry-Level 1st Line IT Support Technician
Microman Computer Support Limited —Glasgow
- From £27,500 a year
- Weekend availability
- Microsoft Outlook
- Windows
- Travel
- Free parking
Quick apply
3d
Project Consultant
Aspen Solutions Ltd —Glasgow
- £65,000 - £75,000 a year
- Full-time
- Travel
- In-person
- Communication skills
- Free parking
- Work from home
Quick apply
6d
Office Manager
MB Fire and Security Limited —Coatbridge
- £35,000 - £40,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- CRM software
- Free parking
Quick apply
5d
Administration Assistant - Glasgow Head Office
City Facilities Management (UK) —Glasgow
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Computer literacy
- Flexible schedule
Project Planner
M Group —Bellshill
- Hybrid work
- Contracts
- Annual leave
- Employee assistance programme
Junior Office Administrator
Green Cat Renewables Ltd —Biggar
- £140 a year
- Full-time
- Microsoft Office
- Organisational skills
- In-person
- Annual leave
Quick apply
9d
Senior Logistics Team Member
Scottish Power —Motherwell
- Up to £42,500 a year
- Full-time
- Customer service
- Forklift
- Continuous improvement
- Annual leave
- Employee discount
10d
Technician (Civil Engineering)
Henderson Thomas Associates Ltd —Larkhall
- £27,000 - £30,000 a year
- Overtime
- Analysis skills
- Travel
- Mentoring
- Free parking
- Sick pay
Quick apply
7d
Assistant Planner
BAM UK & Ireland —Glasgow
- Microsoft Powerpoint
- No degree
- Contracts
Multiskilled Engineer
Equans —North Lanarkshire
- Full-time
- Schematics
- Travel
- Communication skills
- Annual leave
- Employee assistance programme
Operations Coordinator
Johnson Controls —Bellshill
- Full-time
- Customer service
- Organisational skills
- Communication skills
- Annual leave
- Employee assistance programme
Administrator One Stop Shop - Glasgow Head Office
City Facilities Management (UK) —Glasgow
- Full-time
- Computer literacy
- Data entry
- Communication skills
- Employee assistance programme
- Employee discount
Management Accountant - Glasgow Head Office
City Facilities Management (UK) —Glasgow
- Full-time
- Computer literacy
- Computer skills
- Annual leave
Technical Bureau Operator (Weekends) - Glasgow
City Facilities Management (UK) —Glasgow
- £10,574.41 a year
- Overtime
- Computer literacy
- Computer skills
- Communication skills
Field Service Engineer
LEGRAND Care UK —Glasgow
- £34,000 - £40,000 a year
- Weekend availability
- Customer service
- Travel
- Hand tools
- Employee assistance programme
- Sick pay
Quick apply
Direct Technical Controller (Part Time - Weekends) - Glasgow
City Facilities Management (UK) —Glasgow
- 8 hour shift
- Management
Project Support Officer
AtkinsRéalis —Glasgow
- Full-time
- Hybrid work
- Microsoft Office
- Communication skills
- Time management
3d
Assistant Planner - Civil Engineering
Balfour Beatty —Motherwell
- Hybrid work
- Civil engineering
- Communication skills
- Annual leave
12d
Trainee Engineer
RSE —Cumbernauld
- Employee discount
13d
Engineering Officer
South Lanarkshire Council —South Lanarkshire
- £42,228 - £48,633 a year
- Full-time
- Civil engineering
- Engineering
- Travel
- Annual leave
- Employee assistance programme
12d

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Graduate / Entry-Level 1st Line IT Support Technician

Microman Computer Support Limited
Glasgow

Quick apply

Job details

Permanent | Full-time
From £27,500 a year
3 days ago

Benefits

Free parking
Casual dress
Company pension
Private medical insurance
On-site parking

Qualifications

Technical troubleshooting
Desktop support
Customer service call handling
TCP
Driving Licence
Microsoft Outlook
Inbound customer enquiry call handling
Incident queue management
User account provisioning
Ticket management
Microsoft Office Suite
Windows
User account management
Computer hardware
Ticket management systems
Technical support incident logging
Network support
Technical writing
IP networking
Customer support
Customer interaction
IT incident logging
Application support
Incident log maintenance
Active Directory
Mobile devices

Full job description

Job Overview

Microman Computer Support is looking for a motivated Graduate or Entry-Level 1st Line IT Support Technician to join our friendly and growing managed service provider (MSP) team in Glasgow. This is an excellent opportunity to begin your IT career, gain hands-on experience across varied customer environments and develop with support from experienced engineers.

About Us

Microman supports organisations across a wide range of industries. As an MSP, we act as an outsourced IT team for multiple customers, providing responsive day-to-day support alongside telecoms, networking, CCTV, audio visual and mobile signal solutions. You will therefore gain exposure to different users, systems and business environments.

Responsibilities

Act as a first point of contact for customer IT queries by telephone, email and the service desk.
Log, categorise, prioritise and update support tickets, keeping customers informed throughout.
Triage and resolve common Windows, Microsoft 365, email, printer, application and hardware issues using remote support tools.
Assist with user account administration, password resets, device setup, onboarding and offboarding.
Carry out basic network troubleshooting, including Wi-Fi, connectivity, TCP/IP, DNS and DHCP issues.
Work within agreed service levels and recognise when an issue needs urgent attention.
Escalate incidents to 2nd or 3rd line engineers with clear notes, troubleshooting steps and relevant evidence.
Maintain accurate ticket records, technical notes and customer documentation.
Support equipment preparation, installations and occasional customer site visits alongside senior engineers.
Build your technical knowledge through structured learning, coaching and exposure to varied customer environments.

You will communicate with both technical and non-technical users, taking ownership of straightforward issues and asking for support when required. We value a calm, helpful approach and clear customer communication as highly as existing technical experience.

You will follow service desk processes, information security requirements and data protection legislation at all times.

The role is primarily office and service desk based in Glasgow, with occasional customer site visits and project support. Some UK-wide travel may be required.

This is a full-time, permanent role, Monday to Friday, with occasional weekend work where required.

What We're Looking For

You may be a recent graduate, college leaver, apprentice or career starter with an IT-related qualification, home-lab experience, volunteering, work experience or a strong demonstrable interest in technology. Previous MSP or commercial service desk experience is welcome but not essential.

Friendly, professional communication and a confident telephone manner.
Ability to explain technical steps clearly to non-technical users.
A logical troubleshooting approach, curiosity and willingness to learn.
Good organisation, attention to detail and the ability to manage several tickets with guidance.
A customer-focused attitude and willingness to take ownership.
Ability to work both independently and collaboratively as part of a support team.

Useful Technical Knowledge

Windows 10/11 and common desktop applications.
Microsoft 365, Outlook and Teams.
Basic user and group administration in Active Directory or Microsoft Entra ID.
Fundamental networking concepts such as IP addressing, DNS, DHCP and Wi-Fi.
PC hardware, peripherals and mobile devices.
Any exposure to ticketing systems, remote support tools, Intune, Azure or cybersecurity fundamentals.

We do not expect you to know everything on day one. Training and guidance will be provided; attitude, communication and a genuine interest in developing an IT support career are key.

A full, clean, UK driving licence is preferred.

Pay: From £27,500.00 per year

Benefits:

Casual dress
Company pension
Free parking
On-site parking
Private medical insurance

Work Location: In person

Quick apply

Refine Your Search

support engineer jobs in lanark, slk

Graduate / Entry-Level 1st Line IT Support Technician

Project Consultant

Office Manager

Administration Assistant - Glasgow Head Office

Project Planner

Junior Office Administrator

Senior Logistics Team Member

Technician (Civil Engineering)

Assistant Planner

Multiskilled Engineer

Operations Coordinator

Administrator One Stop Shop - Glasgow Head Office

Management Accountant - Glasgow Head Office

Technical Bureau Operator (Weekends) - Glasgow

Field Service Engineer

Direct Technical Controller (Part Time - Weekends) - Glasgow

Project Support Officer

Assistant Planner - Civil Engineering

Trainee Engineer

Engineering Officer

I want to receive the latest job alerts for support engineer in lanark, slk

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